Croftlands Trust
Job Description
Job Details
Job Title
Grade
Hours
Reports to
Project(s)
Location
Residential Project Worker – Job Share
RPW-1
15hr As required but can include working on a rota, including
evenings, weekends, public holidays, and on occasions at
short notice.
Residential Manager / Team Leader (s)
Lowther Street (24 hour) Crisis House
Whitehaven
(This entails 15 hours Team Leader role and 15 hours Residential Project Worker)
Job Purpose
To provide short term support to service users who are experiencing a mental health crisis
and find themselves in need of short term 24 hour staffed supported accommodation
Dimensions
Number of staff managed:
Budget Responsibility:
Liaison with external agencies:
0
Petty cash only
Crisis Resolution Home Treatment Teams (CRHTT)
Community Mental Health Teams (CMHT), Early
Intervention Psychosis (EIP), Assertive Outreach
Teams (AOT), Acute Inpatient Services, G.Ps, Housing
agencies
Organisational Chart
Residential Manager
Team Leader (s)
Residential Project Worker
Key Duties
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To act as a key worker for a number of residents within the project, carrying out
needs assessments and formulating support plans, risk management plans
To provide appropriate short term recovery based support.
To undertake therapeutic interventions aimed at resolving the current crisis and
communicate hope.
To assess the needs and risks as relevant to each Service User and to support them
to set and achieve their identified outcomes.
To monitor and record the Service User’s progress by a process of regular review.
To signpost people to a range of services and organisations, facilitating liaison
between service users and other agencies.
Accurately maintain all service user recording systems paper based and
computerised to enable monitoring & reviewing
To Participate in service user reviews and provide monitoring information as
required.
To promote collective responsibility and active participation in the Project milieu
To facilitate resident meetings, therapeutic groups/activities.
To Carry out daily household chores
To work within policies and procedures; in particular Health and Safety, Lone
Working, Confidentiality, Professional Boundaries, Disciplinary Rules and Health and
Care Professional Council ‘Standards of conduct, performance and ethics.
Communication
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To work as a member of the team and contribute to the overall team performance.
To attend team meetings as required.
To maintain telephone communication as detailed in the lone working guidance.
To establish and maintain effective communication with relevant organisations and
agencies.
Maintain accurate and complete records consistent with policies and procedures.
To use effective and appropriate communication with others, including service users
at all times.
Health & Safety
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To carry out, record and review assessments and risk management strategies for
each service user.
To monitor work areas to ensure safety of self and others.
To follow health and safety policy and procedures.
To report and alert others to health and safety risks and challenge others who put
themselves at risk.
To record and report all accidents and significant incidents.
To evacuate buildings in an emergency.
To ensure service users are encouraged to report any risks or concerns of risk.
Developing Self and/or Others
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To take responsibility for own personal development, taking an active role in learning
opportunities.
To evaluate learning opportunities and share information with colleagues.
To reflect on own current practice identifying areas for development.
To contribute to team training audits.
To contribute to the learning of others by assisting with staff inductions, taking an
active role in team meetings and sharing ideas and knowledge.
To participate in training opportunities within and outside the workplace evaluating
their effectiveness and feeding back relevant information to colleagues and Line
Manager.
Quality
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To prioritise own workload and manage time to ensure tasks are completed in a
timely fashion and quality is not compromised.
To use and maintain resources effectively and encourage others to do so.
To monitor the quality of own work and report any quality issues.
To work in line with the Quality Assessment Framework.
To work in line with Croftlands’ policies, procedures, guidelines and standards.
Ensure that service user’s views are sought and contribute to the continuous
improvement of the service.
To provide all relevant information to assist in the monitoring, evaluation, review and
planning of the service.
To maintain all reports, checklists and high quality records of contact with service
users and outside agencies.
To provide information if required for the investigation of untoward incidents or
complaints.
Equality & Diversity
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To recognise the importance of people’s rights and act in accordance with legislation,
policies, procedures and good practice.
To perform duties in a manner acknowledging and recognising others expressed
beliefs, preferences and choices respecting diversity and valuing people as
individuals.
To take account of own behaviour and its effect on others.
To identify and take action when own or other’s behaviour undermines equality and
diversity.
When appropriate, support service users and colleagues in need of assistance to
exercise their rights.
To be available to work at times appropriate to the changing needs of service users.
Promotion of Croftlands Trust
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To always act in a manner to promote a positive and professional image of
Croftlands Trust
To understand and explain the ethos and purpose of the service and Croftlands Trust
to service users, the public and other professionals.
To circulate service and Croftlands Trust’s promotional materials as appropriate.
To actively participate in Croftlands Trust’s promotional events and relevant training.
To facilitate partnership working with all relevant agencies to increase public
awareness of the service and the organisation.
Other Duties
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To work alongside and support where relevant and appropriate the work and role of
volunteers in Croftlands Trust
To undertake all relevant training as required
To carry out any other duties as specified by supervisory staff and/or Area Manager.
Person Specification
Residential Project Worker – 24hr Crisis House Lowther Street Whitehaven
All factors must be measurable and justified by the job
Specification
Desirable
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Knowledge and Qualifications
Diploma in Health and Social Care
Understanding severe mental health issues
Understanding residential care issues
Understanding shorter term care needs
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Experience
Supporting vulnerable people
Working with people within a care setting
Supporting individuals in crisis
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Skills and Competencies (Demonstrable abilities)
Effective written and verbal communication
ICT Skills
To engage and establish appropriate working
relationships
To assess situations, and respond appropriately
To follow policies and procedures
Supporting individuals during acute mental distress
Abilities
Working as part of a team
To motive and empower individuals
To enable individuals to identify and achieve their
outcomes
To appropriately identify and respond to concerns
To develop person centred support plans
To assess risk and promote positive risk taking
To understand and promote equality and diversity
Working with groups and individuals
Other Requirements
Be able to travel between locations with ease
Ability to work flexibly to provide support in line with
support plan, including evenings, weekends, public
holidays and provide cover at short notice.
NB:
Essential
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This person specification will be used to short-listing and selecting the right
candidate. Please take great care to ensure that all criteria are both accurate and
essential to the requirements of the post.
A or I (Application Form and/or Interview)