ABDEL ABDULAI
PERSONAL DETAILS
Nationality
Post Code
: British
: SE13 5DP
E-mail
Mobile
Other
Linkedin
:
:
:
:
aabdel@me.com
07920801649
020 77665209
uk.linkedin.com/in/aabdulai
EDUCATION & QUALIFICATIONS
2009 Fast Approved Software Manager
2010 Mac OsX Support Essentials
2001 Certificate of Training
1999 BTEC National Diploma in Computer Studies
PROFILE
An IT Support Engineer / Team Lead with 9 years commercial experience with a wide
spectrum of technologies, including Networks, Apple Mac, Exchange Server, Active Directory
in a mixed platform environment group policy and BES. As an IT professional my aim is to
provide a reliable and scalable network and Information Technology infrastructure that allows
business users access to their information and data wherever and however they want to work.
A dedicated and perseverant team player who takes pride in every job or project, committed to
delivering quality and completing assignments on time and within budget. A self-motivated
achiever who approaches all roles with a clear business focus and ensures the business meets its
objectives for investors and employees alike. Committed to exceeding clients’ expectations and
meeting deadlines at all times.
Seeks contract work being immediately available for both interviews and starts for most
locations in and throughout the U.K.
TECHNICAL SKILL SUMMARY:
Infrastructure:
Avaya IP Office, HP ProCurve Switch, Sonicwall, Zimbra,
CMGPro, Exchange 2003, 2008, O365. ExtremeZ-IP,
LANDesk, Casper Suite, Deploy Studio, Retrospect, Symantec
Backup. DNS, DHCP, TCP/IP, Sophos antivirus, Sophos
encryption, Blackberry enterprise server, HP Proliant servers.
Active Directory, Open Directory, Egnyte.
Network Connectivity:
ODBC, TCP/IP, DNS, DHCP, VLAN, WAN, FIBRE, SAN,
and WWAN.
Software/Desktop:
Adobe Creative Suite, Final Cut Pro, Quark Express,
Microsoft Office, Microsoft Access, PC/Mac networking and
hardware support.
Operating systems:
Windows 8, 7, Vista, XP, 2000, NT, 98, 95. MAC OS X,
Linux.
Languages:
Basic HTML knowledge, batch processing.
REFERENCES AVAILABLE ON REQUEST
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ABDEL ABDULAI
EMPLOYMENT HISTORY
January 2013 – May 2013
Velti, UK
Velti is an international provider of mobile marketing and advertising technology for brands,
advertising agencies, mobile operators and media groups.
IT Helpdesk Team Leader
Employed to improve and develop the helpdesk team of five staff, consisting of 1st and 2nd line
engineers in the London office by means of new technology and expertise with over 300 staff
onsite.
Responsibilities:
 Creation of reports and budgets for the purchase and rollout of new IT hardware and
software.
 Software image deployment for MAC and PC from operating system to application
software.
 Introduction and rollout of desktop and laptop encryption by means of sourcing and
researching before deployment.
 IT Support within the company, which included the Server Support, Server
Maintenance, Software Support and User Support.
 Supporting the global IT Director by taking charge when necessary with project work.
 Prioritising workloads, managing performance & ensuring regular reviews of the team.
 Escalation point for technical support engineers for server and network related queries.
 Managing the service desk and ensuring all tickets / requests are logged and dealt with
in line with the agreed requirements / SLAs.
I worked on the following project:
Encryption using Private Crypto SE
I was solely responsible for the sourcing and implementation of private crypto encryption
software in succession to Truecrypt, which was in use by the company when I joined. The
requirement was for an encryption system with centralised management, robust and effective
but affordable.
Achievements:
 Solely build and deployment of software image server with an introduction of a
standard build to be used by the entire U.K office within 2 months of employment
whilst supporting the helpdesk and carrying out day to day activities. This was a task
that should have taken months to complete but was initiated early due to perseverance.
 Successful rollout of encryption and antivirus across all laptops and desktops in the UK
office within the first two months of employment. This was alongside my day-to-day
activities but a top priority due to security and also helping the company achieve its
SOX policy.
 Overseeing an appointed move of staff from one London office to another due to
previous experience in office and staff moves thus saving the company significant
amount of money, time and workload were they to hire out a contractor.
Technical snapshot: Photoshop, InDesign, Windows 7, Exchange 2008, Windows 2008
Server, OSX server, Studio Deploy, OSX Mountain Lion, Snow Leopard, JIRA.
___________________________________________________
Mar 2012 – Jan 2013
WTMS (RKCR Y&R and Wunderman), UK
The service delivery company for the WPP operating companies, supporting them to develop
their relationship with their clients effectively.
Desktop Support Engineer
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ABDEL ABDULAI
Employed as part of a team of 12 staff including infrastructure and the 1st line team to enforce
the company’s vision of developing relations with clients for the Wunderman and RKCR/YR
companies consisting of 400 employees in the UK office.
Responsibilities:
 Creating and deploying packages through LANDesk.
 Supporting the 1st and 2nd line teams providing solutions to queries and assisting with
troubleshooting.
 Creating user accounts and profiles for new starters in Active Directory.
 Building PC’s and Mac’s for new starters.
 IT Support, Server Support, Server Maintenance, Software Support and User Support
 Supporting the IT Manager with project work and work load.
 Escalation point for technical support engineers for server and network related queries.
 Ensure all tickets are logged and dealt with in line with the agreed requirements / SLA
 Server support, building and maintenance. (Windows and Mac)
Technical snapshot: Photoshop, InDesign, Windows 7, Exchange 2008, OSX server, Casper
Suite, LANDesk, OSX Mountain Lion, Snow Leopard, Windows Server, Service Now,
Blackberry Enterprise Server (BES),, Egnyte Personal cloud, Sophos antivirus, Sophos
encryption. Universal Type Server.
___________________________________________________________________________
Feb 2005 – Mar 2012
Gyro, UK
Gyro is a private global marketing and advertising agency with offices covering nine time
zones. With clients such as Virgin Atlantic, Avaya and HP.
Network Systems Administrator
Originally employed as the assistant to the Group Technical Director, a role which grew into a
Network Systems Administrator responsible for a network with over 500 nodes and the support
of staff ranging through to the technical architecture of not only the UK office but other offices
in the EMEA region.
Responsibilities:
 Creation of reports and budgets for the purchase and rollout of new IT hardware and
software.
 Setting up / maintaining supplier agreement for office equipment, servers and services.
 Server support, building and maintenance. (Exchange, Windows and Mac)
 Switch configuration of VLANS for telephony and data network.
 Installing and maintaining computers and laptops, which included both hardware and
software builds on PC and MAC from OSX to Windows 7 and MS Office.
 Monthly and daily backups on the File Server and Mail Server as well as ensuring
backup tapes were taken offsite for safekeeping.
 IT Support within the company, which included the Server Support, Server
Maintenance, Software Support and User Support.
 Maintenance and support of the internal telephony system, creating extensions,
forwarding groups, email forwarding and event lines for client events.
 Maintenance and support of the Blackberry enterprise system
 Rolling out new technologies and software from within the company such as Microsoft
Office and Adobe Creative Suite upgrades. Upgrading server hardware such us
moving from Dell to HP server kit.
 Rollout of Universal Type Font management server, from building the server to
installation and configuration on client Macs.
 VMSphere maintenance and provisioning. Network fault troubleshooting.
The projects that I worked on are as follows:
1. Gyro Geneva to Paris move.
I was responsible for the move of operations from the office in Geneva to Paris. This involved
decommissioning servers, computers, printers and recommissioning them in the office in Paris.
There was also other infrastructure work such as ensuring the network was in place and up and
running, the servers were reconfigured and could be accessed by staff.
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ABDEL ABDULAI
Technical snapshot: Exchange 2003, OSX server, Windows 2003 Server, Sonicwall, HP
procurve switch, Avaya IP Office, Open Directory, VPN
2. Set-Up of office in Madrid.
I was responsible for the setting up of the office in Madrid. This involved working with local
contractors to plan and implement the office network, telephone system. I was solely
responsible for configuring the server, switches and ensuring there was a direct tunnel from the
office in Madrid to the headquarters in London.
Technical snapshot: Windows 2003 / 2008 Server, SQL Server, Windows XP - Windows 7,
MS Access, ODBC, TCP/IP, DNS, Networking, IIS, Adobe Creative Suite, Quark Express,
Rebus, Avaya IP office, HP Pro Curve switches, Sonicwall firewall, HP Proliant servers, Mac
OSX server in a mixed server environment, Open Directory, Active Directory, Blackberry
enterprise server (BES),, DHCP, DNS, Microsoft office, Mac OSX, Final Cut, Retrospect
backup, Symantec backup, Sage, Universal Type Server, VPN.
3. Company move and integration after acquisition.
I was responsible for moving an acquired company to their new office space in London as well
as integrating their infrastructure with the company’s own, upgrading their network, telephony
and internet connection to meet company requirements.
Technical snapshot:Windows 2003/2008 Server, SQL Server 2000, Windows XP - Windows
7, MS Access, ODBC, TCP/IP, DNS, Networking, IIS, Adobe Creative Suite, Quark Express,
Rebus, Dreamweaver, Avaya IP office, HP Pro Curve switches, Sonicwall firewall, HP Proliant
servers, Mac OSX server in a mixed server environment, Open Directory, Active Directory,
Blackberry enterprise server(BES),, DHCP, DNS, Microsoft office, Mac OSX, Final Cut,
Retrospect backup, Symantec backup, Sage, Universal Type Server, VPN.
4. Support and IT Management of Dubai office.
I was solely responsible for the support and management of Gyro’s office in Dubai. This
involved remote telephone support for any IT related issues, taking trips to the office when
required to review and improve IT and infrastructure which consisted of a Mac server,
sonicwall firewall, HP procurve switch with 80% Apple Mac and 20% PC..
Technical snapshot:Windows 2003 / 2008 Server, SQL Server 2000, Windows XP - Windows
7, MS Access, ODBC, TCP/IP, DNS, Networking, IIS, Adobe Creative Suite, Quark Express,
Rebus, Dreamweaver, Avaya IP office, HP Pro Curve switches, Sonicwall firewall, HP Proliant
servers, Mac OSX server in a mixed server environment, Open Directory, Active Directory,
Blackberry enterprise server (BES), DHCP, DNS, Microsoft office, Mac OSX, Final Cut,
Retrospect backup, Symantec backup, Sage, Universal Type Server.
Achievements:
 Successful move of three offices internationally and locally in the UK with a team of
three to four members staff.
 Solely supporting and managing three different offices in different countries and in
different time zones, working from out of hours to weekends to ensure reliable and
efficient IT support.
 Configuration and support of internal blackberry enterprise server without any training
or assistance and no knowledge of how to configure a blackberry server. Configuration
and deployment was self taught and even
 Support and maintenance of internal telephony system without staff training.
 Successful financial data recovery after a failed hard disk drives with initiative saving
the company crucial financial data before an audit and time as professional data
recovery would have taken a significant amount of time andmoney.
Sep 2003 – Feb 2005
Jan 2002 – Jun 2003
Jan 2002 – Jun 2003
Mar 2001 – Aug 2002
1st / 2nd Line Support
Fujitsu Services, U.K
Technical Engineer
ABEX Communications, GHANA
Technical Engineer
Applied Matrix Systems, GHANA
Senior Technician Micap Institute of Technology, GHANA
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