Assessment Report Standard Format July 1, 2010 - June 30, 2011 PROGRAM(S) ASSESSED _______Residence Services (ORS) _____ ASSESSMENT COORDINATOR ______Dan Bertsos_______________ YEAR _____2____ of a _____2____YEAR CYCLE 1. ASSESSMENT MEASURES EMPLOYED What was done? a) “Quality of Life Survey,” (April ‘10) assesses quality of housing services offered to current residents. (18th year) b) “Winterview,” (Fall, Winter and Spring terms, 2009-10) identifies adjustment issues and other challenges faced by residents. (sixth year) c) Resident Satisfaction Survey (February/March 2011) is a phone survey conducted by CUPA of 600 current residents and 600 former residents still enrolled at WSU to assess the various services & programs offered to campus residents. (alternate years, fifth assessment) d) MAP assessment (MAP-Works®, Making Achievement Possible, Educational Benchmarking Inc.) Follow Up was conducted in collaboration with Edwin Mayes in University College for residents and non-residents using a CUPA facilitated phone survey in October 2011. Who participated in the process? a) “Quality of Life Survey,” All campus residents were surveyed at April floor meetings, using answer sheets that are electronically scanned. b) “Winterview” involves three interviews by hall staff with each resident in their area of responsibility (over 2,800 individuals) during the 2009-10 Academic year c) Resident Satisfaction Survey (February/March 2011) 600 individuals in each category are randomly selected by CUPA staff. d) MAP Follow Up (October 2011) was offered to all first year students enrolled in UVC 101 classes, followed by a summer “matched pair” follow up survey to determine progress and areas needing attention. What challenges (if any) were encountered? None 2. ASSESSMENT FINDINGS a) “Quality of Life Survey,” findings were consistent or better than results from previous years. b) “Winterview” identified a full range of issues facing residents, including personal, social, academic and other concerns. Many were responded to by the hall staff, while others were referred to Counseling & Wellness or the appropriate campus office. c) Resident Satisfaction Survey (February/March 2011) Levels of satisfaction continued to improve on previous findings. Additional information regarding technology and dining were added for this year, and passed on to those departments. d) MAP Follow Up (October 2011) is still being compared to the three years of results from the MAP survey to develop trends. The additional information that will be obtained from the summer administration will used to complete the results of this first administration. 3. PROGRAM IMPROVEMENTS a) “Quality of Life Survey,” Some survey questions were revised in response to the new instruments used last year b) “Winterview” was conducted three times this Academic Year, expanding it to all three terms. c) Resident Satisfaction Survey (February/March 2011) Additional items regarding technology and dining were added for this year, and passed on to those departments. d) MAP Follow Up (October 2011) The survey questions will be evaluated and revised as necessary to cover the topics that are the focus of the survey for both the Fall and Summer questionnaires. 4. ASSESSMENT PLAN COMPLIANCE The Quality of Life and Winterview assessments will continue to be offered annually. The Resident Satisfaction Survey will be offered on alternating years. The MAP Follow Up will be administered annually, within the first six weeks of the Fall academic term, then followed up with a summer contact to provide “matched pair” data to use in assessment. 5. NEW ASSESSMENT DEVELOPMENTS “Winterview”, will be continued in a three phase program, with the focus in the Fall term being on new students (direct from High School and Transfers). Winter term will include follow up meetings with new students and a full interview with returning students. A follow up will be conducted in the Spring term with any resident expressing a significant issue during either of the previous terms. Response/referral will be offered by hall staff and Counseling and Wellness staff, as was the case last year.