Margaret “Beth” Merritt, PHR
1816 35th Avenue SW
Lanett, AL 36863
Tel: (706) 580-5229
[email protected]
Executive Summary
Human Resource Manager with over 15 years human resource experience including staffing and
selection, employee development, policy and procedure, performance development, benefits
administration, employee relations, and federal and state laws. Proven experience collaborating with
senior level management to conduct Human Resources strategic planning in order to support operational
and organizational goals. Possess experience in a broad level of sectors to include healthcare, retail,
temporary staffing, call center and Fortune 500 Organizations. Proven success in both single and multiunit operations.
Skilled in:• Leadership / Team Management • Conflict Resolution / Employee Moral
• Organizational Integration & Development • Process Development and Implementation •HRIS Technologies
• Recruiting and Training Specialist • Project Coordination & Implementation • Budget Planning and
Administration • FMLA/ADA/EEO/WC
Afni, Inc.
Opelika, AL
Human Resources Generalist
 Play a key role in the execution of HR initiatives in the areas of organizational effectiveness, staffing,
FMLA/LOA/WC/ADA/, HRMS Database management, employee relations, staff development and legal
 Execute FMLA program to include employee applications, physician certification processing, audit and
control measures and time usage tracking.
 Provide partnership and review of employee discipline issues with Site Supervisors, maintaining integrity
of current policy and procedure.
 Completed I-9 review audit to ensure 100% compliance.
 Created and implemented new procedures for documentation and storage of pre-employment background
and drug screen records.
 Effectively maintains partnerships with Management and Supervisory level members of team.
 Directly impacts center Human Resource statistics to include reducing site attrition from 106% to 78% in
the course of one quarter. Current fill of 80.9% and Stick Rate of 74%.
Columbus, GA
On-Site Supervisor, AFLAC
 Maintained proper procedure and practice for the recruitment, selection, assessments and testing needs of
Major Account temporary staffing needs. Directly managed 85 employees in 21 departments across 5
client locations.
 Decreased attrition rates from 18% to 2.6% in 9 months. Order fill-rates decreased from 5 working days
to 2 working days within 6 months. Specialized in establishing and maintaining effective partnerships
with local schools, hiring affiliations and one stop employment centers.
 Achieved recognition for Excellent Customer Service receiving a 4.8 out of 5 rating from Aflac
Management for 4 consecutive financial quarters. Developed and maintain working relationship with
Manpower Employees working on-site through regular face to face meetings.
 Developed and Implemented HIPAA training program for all Manpower Employees placed with Aflac.
Increased HIPAA awareness by 100% in 3 months.
 Trained all new and existing employees in customer service program, and orientation. Developed
training tracking program to reach and maintain completion rate goal of 100% within 60 days.
Columbus, GA and Montgomery, AL
Store Human Resource Manager
 Responsible for driving execution of HR initiatives in the areas of Staffing, Learning, Performance
Management, Employee Relations and HR Communications in multiple Site locations and a team of 4
clerical support representatives.
 Implemented current Policy and Procedure in 3 stores within the district. Utilized current code of
conduct to establish and maintain customer service levels within stores. Stores won customer service
award for five months during 2007.
 Achieved recognition as troubleshooter and placed as HR Manager over multiple site locations.
Developed working relationship with employees by walking the sales floor and leading by example.
Reduced the amount of employee complaints by 39% in 2007.
 Recruited and maintained staff at each store on average of 160 employees. Received staffing award in
district of 9 stores in 2006 and 2007. Specialized in establishing and maintaining effective partnerships
with local schools, hiring affiliations and one stop employment centers. Open position rates dropped
from 18% to 4% in 2006.
 Trained all new and existing employees in customer service program, and orientation. Developed
training tracking program to reach and maintain completion rate goal of 85% in 2006 and 97% in 2007.
 Reduced employee attrition rate by 6.8% in sixty days and 26% by year-end 2007.
Columbus, GA
Human Resource Director
 Responsible for driving the execution of HR Initiatives in the areas of Organizational Effectives, Staffing,
Learning, Performance Management, Associate Relations, Benefits Management and HR
Communications for the Corporate Headquarters and 5 Satellite Operations Facilities.
 Coached/developed and managed the performance and succession planning of 5 salaried Managers and
multiple clerical staff members.
 Researched and Created Code of Conduct and Policy and Procedure Manual. Implemented companywide
structured training program with both oral and written presentations. Created a structured environment in
regards to actions and behavior of human capital. Reduced legal liability to the company regarding
unemployment, EEOC and employee related litigation charges to zero charges after two-year period and
maintained no charges for additional 5 years.
Created and adapted Customer Service Program. Became Certified Trainer of program and implemented
throughout company. Increased internal measure of customer service levels from 34.7% to 72.3% in a 6month period.
 Established procedures for the processing of accounts receivable received via mail from patients and
insurance companies. Company able to receive, process, post and file payments in the same day at a
completion rate of 98%, a 32% increase. In addition, audit controls streamlined reporting function and
theft liability.
 Recruited and maintained staff of 632 employees, increasing retention rate to 82% by second year-end, an
increase of 38%.
 HIPAA representative for company, creating and maintaining all written policy and procedure.
 PHR Certification
 Certified HIPAA Specialist
 Basic and Advanced Trainer Certification
 Certified Charthouse Learning Trainer
 Presentation Skills Seminar
B.A., Business Administration, Columbus State University, 1991