Profile Feedback Bonus
This section of the Feedback Report is a ‘bonus’, as the Profile is typically not commented upon nor
scored and is used only as a tool for the Examiners review.
PROFILE
The Organizational ‘Profile’ captures the key influences on how the organization operates and the
key challenges it faces. The Profile is considered a ‘snapshot’ that captures the spirit and culture of
the organization.
PROFILE USES
Your Profile is valuable and has many uses including:
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STRATEGIC PLANNING
WORKFORCE ORIENTATION/RE-ORIENTATION
INFORMATION FOR CUSTOMERS, STAKEHOLDERS, KEY SUPPLIERS
MARKET PLACE INFORMATION / GLOBAL MARKETING
PROFILE REVISION
The following chart shows what the Examiners found as they reviewed your responses to the Profile
questions and looked for linkages in the body of your Self Assessment.
Please consider revising and submitting it to us for an Adobe Assessment, which is an in-depth
review on gaps and suggested opportunities for improvement. The Adobe Assessment can be
conducted at any time and incudes a two hour meeting with QNM and the assigned Senior
Examiner to clarify findings and next steps.
P.1
Organizational Description
P.1a
Organizational Environment
P.1a(1)
What are your organization’s
main product offerings?
What is the relative importance
of each to your success?
What mechanisms are used to
deliver your products?
What are your stated mission,
vision, and values,?
What are your organization’s
core competencies and what is
their relationship to your
mission?
What is your workforce profile?
P.1a(1)
P.1a(1)
P.1a(2)
P.1a(2)
P.1a(3)
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Profile Feedback Bonus
P.1
Organizational Description
P.1a
Organizational Environment
P.1a(3)
What recent changes have you
experienced in workforce
composition or your workforce
needs?
What are your workforce or
employee groups and
segments, the educational
requirements for these
different employee groups and
segments, and key drivers that
engage them in achieving your
mission and vision?
What are your organized
bargaining units (union
representation)?
What are your organization’s
special health and safety
requirements?
What are your major facilities,
technologies, and equipment?
What is the regulatory
environment under which you
operate?
What are the key applicable
occupational health and safety
regulations; accreditation,
certification, or registration
requirements; industry
standards; and environmental,
financial, & product
regulations?
P.1a(3)
P.1a(3)
P.1a(3)
P.1a(4)
P.1a(5)
P.1a(5)
P.1
Organizational Description (cont'd)
P.1b
Organizational Relationships
P.1b(1)
What are your organizational
structure and governance
system?
What are the reporting
relationships among your
governance board, senior
leaders, and parent
organization, as appropriate?
What are your key market
segments, customer / student
/ patient groups, and/or
stakeholder groups, as
appropriate?
What are their key
requirements and
expectations for your
products, support services, and
operations?
P.1b(1)
P.1b(2)
P.1b(2)
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Profile Feedback Bonus
P.1
Organizational Description (cont'd)
P.1b
Organizational Relationships
P.1b(2)
What are the differences in
these requirements and
expectations among market
segments, customer / student
/ patient groups, and
stakeholder groups?
What are your key types of
suppliers, partners, and
collaborators?
What role do they play in your
work systems, especially in the
production and delivery of
your key products and
customer / student / patient
support services and in
enhancing your organization’s
competitiveness?
What are your organization’s
key mechanisms for two-way
communication with suppliers,
partners, and collaborators?
What role, if any, do these
organizations play in
contributing and implementing
innovations in your
organization?
What are your key supply
chain requirements?
P.1b(3)
P.1b(3)
P.1b(3)
P.1b(3)
P.1b(3)
P.2
Organizational Situation
P.2a
Competitive Environment
P.2a(1)
What is your competitive
position?
What are your relative size and
growth in your industry or the
markets you serve?
How many and what types of
competitors does you have?
What key changes, if any, are
affecting your competitive
situation, including changes
that create opportunities for
innovation and collaboration,
as appropriate?
What key sources of
comparative and competitive
data are available from within
your industry?
What key sources of
comparative data are available
from outside your industry?
P.2a(1)
P.2a(1)
P.2a(2)
P.2a(3)
P.2a(3)
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Profile Feedback Bonus
P.2
Organizational Situation
P.2a
Competitive Environment
P.2a(3)
What limitations, if any, affect
your ability to obtain or use
these data?
P.2
Organizational Situation (cont'd)
P.2b
Strategic Context
P.2b
What are your key strategic
challenges and advantages in
the areas of business/
education services/ health care
services, operations, societal
responsibilities, and
workforce?
P.2
P.2c
P.2c
Organizational Situation (cont'd)
Performance Improvement
System
What are the key elements of
your performance
improvement system,
including your processes for
evaluation and improvement
of key organizational projects
and processes?
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?
Described in Profile?
Yes / No
Were there associated
Processes?
Were there associated
Results?