Improving
Performance through
Workforce Development
William Burke – VP Logistics MidwayUSA
WORKFORCE DEVELOPMENT
“It isn’t about ‘treating people nice;’ it’s
about helping develop people to be at their
very best, because that’s the only way that
companies are going to succeed. It’s
human capital that is the basis for
competitive advantage”
Warren Bennis
THE ‘NEW’ PARADIGM
• We must ensure that Employees actually
behave differently as result of the
development activities provided and that their
new behaviors lead to demonstrable
improvements against the goals the
organization is trying to achieve.
MANAGEMENT EXPECTATIONS
WORKFORCE
DEVELOPMENT
PROCESS
Current Level of
Performance
New and
Higher Level
of
Performance
& Behavior
WORKFORCE DEVELOPMENT MODEL
1. DEFINE
5. CONTROL
4. SUPPORT
2. IDENTIFY
3. DELIVER
STEP #1
DEFINE
development
goals
STEP #2
IDENTIFY the
development
activities
STEP #2 (Cont.)
Event
Marketing
Invitation &
Sign Up
Course
Preparation
Results
Achieved
Development
Transfer,
Practice, &
Support
Development
Preparation
Course
Instruction &
Testing
Development
Instruction &
Testing
STEP #3
DELIVER the
development
STEP #4
SUPPORT the
development
STEP #5
CONTROL
for results
Improving
Performance
through
Workforce Development
William Burke – VP Logistics MidwayUSA