ROYAL BOROUGH OF KINGSTON UPON THAMES
Strategic Business
ROLE PROFILE
Service Area:
Strategic Business
Job Title:
Business Analyst -Commissioning
Post Number:
Grade:
D/G
RELATIONSHIPS
1
RESPONSIBLE TO:
 Team Leader -Commissioning
2
MANAGEMENT RESPONSIBILITY FOR:
 None
3
IMPORTANT INTERNAL RELATIONSHIPS
 Service Heads and their management teams, Category Managers
 Strategic Business Capability Leads and Relationship Managers
 Business Partners (HR, ICT, etc)
 Elected Members
4
IMPORTANT EXTERNAL RELATIONSHIPS
 All relevant partner organisations for whom and with whom the Council does
business including other Local authorities and members of the Kingston Strategic
Partnership.
 Representatives of the key government departments, national bodies and network
groups
MAIN PURPOSE OF JOB
The Royal Borough of Kingston’s vision is that it has a national reputation as one of the very
best places to live and work. The post holder will have a major contribution to make to the
delivery of that vision and the strategic priorities set out in the Kingston Plan delivering
strategic business activities and providing guidance, challenge, support and escalation
resolution for Strategic Business functions.
Kingston is transforming it’s approach to Commissioning and focussing on achieving it’s vision
of becoming an effective Commissioning Council. Commissioning is seen as a wide ranging
activity whereby the Council will make strategic decisions on how best to use resources to
achieve effective outcomes for service users and residents. An important part of
Commissioning will be to identify options and, where appropriate, to carry out effective
Procurement activities.
Prepared by: ……………………………Agreed by: ……………………………….
Signature Date: .................................. Signature Date: ………………………….
MAIN RESPONSIBILITIES/DUTIES OF JOB
Communications
 Seeks, listens to and responds to the views and ideas of staff and customers.
 Encourages and actively engages in positive cross directorate communications and
team working.
Key Priorities
The post holders will focus on the following themes:
Commissioning
 Promotes a consistent approach to commissioning in line with the One Council
Commissioning and Performance Management Framework and supports services
areas in using this to ensure the cost effective and efficient delivery of services
 Develops and manages an approach to grants receival and allocation in alignment with
the Commissioning Framework
Procurement
 Supports and co-ordinates a consistent approach to procurement activity across the
council, providing guidance to services and supporting and challenging major
procurement projects
However, in line with the One Council approach, and the demands of One Kingston activities
and projects, the post holder may also be expected to contribute to some of the following
areas, dependent on priorities, funding availability and workload:
Strategy Development
 Supports the development of council and partnership strategies, plans, objectives and
outcomes
 Supports services in planning and policy implementation
Transformation and Programme Management
 Supports approaches to, and frameworks for, transformation and programme
management across RBK and its partners
 Works with Senior Business Analysts to support the delivery of council-wide
transformation programmes and major projects
Research and Development
 Assists in research and development activity to identify future customer demands,
market trends and innovations and feed these into the development of future council
plans, priorities and activities.
Performance Management
 Coordinates and promotes performance management arrangements across the council
and its partners in line with the Commissioning and Performance Management
Framework and provides support to services in the development and monitoring of
performance targets.
Voluntary Sector
 Supports RBK’s engagement with community groups and the third sector in place
shaping, capacity building, and through support facilities, funding opportunities and
networks
Economic Development and Regeneration
 Supports projects and initiatives to contribute to Kingston’s economic development and
borough regeneration, including business development, regeneration activity and
reducing worklessness.
 Initiates and manages co-operation links and transnational projects with European and
other international partners.
Equalities and Community Engagement
 Supports projects and initiatives to reduce health inequalities through community
engagement.
 Provides equalities support and guidance to RBK and its partners
Community Safety
 Supports the Safer Kingston Partnership to facilitate partnership working and the
engagement of community groups in community safety activities including preventing
violent extremism, anti-social behaviour, and domestic violence, and undertaking crime
analysis work to support community safety plans and activity.
Data and Information Management
 Promotes information management across RBK and its partners and implements the
Council’s data and information management strategy
Complaints Management
 Oversees, reviews and develops the Council’s corporate complaints system, including
liaising with service areas and Customer Contact team and providing reports on the
performance and outcomes of complaints arrangements
 Registers, actions and monitors statutory complaints in relation to adults and children’s
social care in accordance with the Children’s Act and NHS and Community Care Act
General
 To demonstrate a commitment to own personal and professional development and to
developing and coaching others
 To champion diversity and equality in all aspects of service delivery and people
management
 Commits to the wellbeing of staff and actively promotes RBK’s Health & Safety policies
 Any other duties commensurate with the grade of the post, as may be required from
time to time, including attending meetings outside of normal working hours.
ROYAL BOROUGH OF KINGSTON UPON THAMES
- an equal opportunities employer
PERSON SPECIFICATION
Strategic Business
Job Title: Business Analyst - Commissioning
Post No:
Grade: D-G
This person specification reflects the entry requirements for this post and should be read in
conjunction with the career progression scheme which shows further criteria required at
each grading level.
Desirable
Qualifications:
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Refer to progression scheme
Experience:
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Refer to progression scheme
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Degree or equivalent
Ability to:
Partnering for Excellence
 Build strong working relationships with people outside of their team
 Work effectively with representatives of external partner
organisations
Putting the Customer First
 Seek to understand the needs and expectations of internal and
external customers
 Make realistic promises and commitments and delivers on these
Being the Best
 Demonstrate a positive attitude and approach to work
 Is flexible and adaptable to changing goals and circumstances
 Manage time and prioritises work to maximise productivity and
effectiveness
Effective Communications
 Present a positive and professional image of self and RBK when
communicating
 Present ideas and views with confidence and clarity
 Write fluently and succinctly using appropriate style
Working together
 Contribute to a positive team spirit and healthy working
environment
 Appreciate the demands on team colleagues and willingly
provides them with support
 Demonstrate integrity, fairness and a high level of respect for
others
Knowledge of:
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Other
Requirements:
Understanding of the role and purpose of Strategic Business
functions within a local authority
Broad understanding of the external influences on the
organisation and how they relate to the role
Knowledge of the vision and strategic goals of the organisation

Having a strong commitment to following our Six Steps to
working as One Council:
1. Recognise the need to continually learn and adapt.
2. We willingly share our knowledge and learning with others
3. We work collaboratively across teams, services and
partner organisations
4. Looks for ways of improving what we do and how we do it
5. We are comfortable with new technology and modern
methods of working
6. We are determined to make a difference to the lives of
our customers

Having a strong commitment to following our Six Steps to
delivering our Customer Commitment:
1. We go out of our way to get it right first time
2. We listen, understand and deliver
3. We respond positively and politely
4. We respect each customer as an individual
5. We take responsibility for the customer’s issue or
problem
6. We work as a team to deliver the solution
Business Analyst – Career Progression Scheme
The post has been graded D/G to allow for:
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The appointment of less qualified and/or experienced individuals within a scale designed to
allow staff to develop within the field of Strategic business.
Rewarding staff who gain further experience and qualifications
Fast tracking high calibre staff into senior level positions
Maintaining motivation and aiding staff retention
Enabling staff to gain a broad range of professional experience
Allowing for flexibility in resource planning
Appointment and progression through the scheme will depend on an individual meeting
the criteria as set out below, as determined through the performance appraisal process.
Criteria to be met before progressing to Grade E
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Consistently achieves performance objectives
Displays a continued commitment to own personal development and learning
Supports, coaches and shares knowledge with others
Delivers a high standard of service to internal and external customers and colleagues
Demonstrates a positive attitude to work
Works effectively with other members of the team
Contributes to service and process improvements
Displays a high level of skill in relevant technology and systems
Has the technical knowledge to provide a high level of support to professional staff in a
specific service whilst maintaining a broad understanding of other areas and processes
Assists with the development of staff at grade D
Criteria to be met before progressing to Grade F
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Has met the criteria for progressing from Grade E
Consistently achieves performance objectives
Evidence of a continued commitment to own personal development and learning
Supports, coaches and shares knowledge with others
Delivers a high standard of service to internal/external customers and colleagues
Demonstrates a positive attitude to work
Works effectively with other members of the team
Significant contribution to key priorities with in-depth experience in at least two key
priority areas
Makes satisfactory progress towards a relevant professional qualification.
Completes a range of work with minimal supervision
Displays a high level of skill in relevant technology and systems
Has the technical knowledge to provide a high level of support to professional staff in a
specific service whilst maintaining a broad understanding of other areas and processes
Assists in the supervision and development of staff at grade D/E.
Criteria to be met before progressing to Grade G
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Has met the criteria for progressing from Grade F
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Consistently achieves and exceeds performance objectives
Evidence of a continued commitment to own personal development and learning and
actively shares learning with others
Demonstrates a positive attitude to work and demonstrates a determination to provide a
high quality service
Represents the Council at committees, business meetings or network groups.
Makes satisfactory progress towards a relevant professional qualification.
Takes responsibility for specific projects and initiatives
Significantly contributes to annual strategic business plans and improvements in
service delivery
Displays a high level of skill in relevant technology and systems
Coaches and supports the development of less experienced Business Analysts