Description: Volunteer Receptionist
Department:
Supervisor:
Status:
Social Service Department-Administration
Administrator Associate and Director of Social Services
Receptionist Volunteer/Intern
Summary: Under the overall direction of the Executive Director of United Community Ministries, with
immediate supervision provided by the Administrator Associate and Director of Social Services
Principal Functions:

Professionally administer all incoming calls, identify needs of caller and ensure phone calls are
redirected accordingly. Provide callers with information such as company address, directions to
UCM, phone, fax numbers, website, and other related information. Take and retrieve messages
for staff.

Greet all incoming individuals in a professional, friendly, hospitable manner. Direct all donors to
personally meet with a member of the staff.

Recognize behavioral problems or unpleasant situations before they develop into incidents and
alert the appropriate staff. Submit incident reports in a timely manner.

Open and close visitors’ waiting room (Checking chairs, turn on/off TV, turning on/off lights,
checking restroom, etc.).

Maintain reception area and waiting room including picking up toys and papers throughout the
day. Ensure that UCM materials (flyers, brochures, etc) are available.

Be aware when waiting room has reached maximum capacity and inform the supervisor to
assists with overflow of maximum capacity.

Complete intake paperwork for clients using database program or processing by hand when
computer system is down.

Assist other administrative staff with extra duties, i.e. logging mail, typing, stuffing envelopes,
agency files, etc.

Adherence to and support of UCM’s philosophy. This includes a proven ability to exercise
empathy and positive regard in providing services to clients.

Ability to work cooperatively with peers and supervisors.

Ability to maintain professional relationships with clients, children, families and other agency
representatives.

Quality of work. This includes exercise of promptness, accuracy, and sound judgment, meeting
required outcomes and the ability to perform all aspects of the job description.

Dedication. This includes the desire determination and ability to provide comprehensive services
to clients, children, and families.
Education/Experience:

High school graduate or equivalent. Further education strongly preferred. At least one year
related experience.

Basic understanding of administrative responsibilities.

Experience working with the public, preferably as a receptionist.

Excellent communications and public relations abilities, excellent phone etiquette.

Possess a positive, helpful, can-do attitude and a professional appearance.

Must be self-motivated.

Ability to assist, support others and multi-task.

Demonstrate excellent English skills in written and verbal communication.

Knowledge of Microsoft Office (Word, Excel, Outlook, Access).A

Able to operate telephone, PC, copier, and other basic business machines.
Working Conditions/ Physical Requirements:
The work is performed in an office environment. Minimal bending, stooping, kneeling and/or lifting involved.
Position may require travel within the UCM service area. Work hours are 10:00 am – 3:00 pm or as scheduled
during normal business hours.
Equal Opportunity Employer
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Volunteer/Intern Name
_________________________________
Volunteer/Intern Signature
________________
Date