Risk Management Software for Venues
and Events
Reliance Risk, a leading Australian risk management consultancy specialising in the venues and
events industries has developed RiskSense – an online risk management tool to help venues
and event promoters manage their risks. RiskSense is designed by risk management specialists
but with operational users in mind, (and not other risk managers).
A new approach to risk assessment
The conventional approach to risk assessment is slow, tedious and often inaccurate. Starting
with a blank page, managers speculate on what might go wrong with their venue or event, what
the consequences might be and what they might do to prevent things going wrong or limit the
damage if they do. On the basis of this ‘navel-gazing’, organisations decide where to spend time
and money controlling what they hope are the highest priority risks.
RiskSense reverses this approach. It pre-loads each risk assessment with the risks most
commonly identified by all of its users. With this as a starting point, venue and event managers
then review the data, adjusting and adding to it as necessary to reflect their particular
circumstances. The program then produces a time-stamped risk management plan for that
particular event or activity, complete with a list of the actions that need to be taken to control
the risks. The resulting assessments are produced more quickly, easily and accurately than
those using conventional methods.
A better approach to incident reporting
RiskSense is also designed to capture an organisation’s actual incident data and feed this back
into the risk assessment process. By comparing what did go wrong (the incidents) with what
was expected to go wrong in the risk assessment, organisations learn from each event or
activity. The program also provides access to benchmarking data from other users with a
similar risk profile. Used effectively, this fosters continual improvement of the risk management
process, ultimately reducing costs by better targeting of risk control measures.
From high level strategic to grass-roots operational risk; RiskSense makes risk management
quick, easy and accurate. It brings a new standard of risk management to public venues and
events.
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Risk Management Software for Venues
and Events
What it does
RiskSense is an online industry-specific risk assessment software program that can be readily
customised to meet the specific needs of users. Risksense allows venue and event managers to:
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Assess and control business and event-related risk
Produce accurate risk assessments, quickly and easily
Capture, record and analyse incident data
Assess the crowd safety risks of an event before it is contracted
Benchmark industry risks and incident statistics within against other relevant users
RiskSense is based on the international standard for risk management ISO 31000:2009. It was
developed in response to an awareness that risk management is often used purely for
operational compliance rather than as a tool for making sound decisions. RiskSense helps to
make organisations more efficient by building a knowledge base that underpins continuous
improvement and reduces the time spent on risk assessment.
Product Benefits
RiskSense was designed to be industry specific and highly intuitive for the user. It provides a
means of:
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Reducing the time taken to do risk assessments
Improving the quality of risk assessments
Managing incident information to improve risk assessment for future events
Improving standards of risk management across the venues and events industry by
fostering continuous improvement and benchmarking; and
Bringing together the history of incidents with the risks expected in the future helps businesses
to understand the costs of their actions versus the likely benefits they will bring. This enables
businesses to decide where they should spend their money based upon the assessed reduction
in risk. This approach ensures that safety risks are managed to levels as low as reasonably
practicable.
Risksense not only promotes better decision making, by demonstrating that they have
exercised due diligence it helps to protect venue and event managers from being held
personally responsible if something does go wrong.
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Risk Management Software for Venues
and Events
How RiskSense works
RiskSense consists of three interconnected modules:
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Risk Assessment helps identify threats and opportunities, prioritises them based upon
the individual context of the business, and assigns controls and accountabilities for
addressing them. To build a a risk register the user can import exisiting registers,
document individual risks or search and copy industry risks identified by other users.
The industry risk register is a compilation and collaboration of risks identified by other
RiskSense users in different organisations within the same risk domain. It provides a
basis to draw from others experiences and helps minimise wasting resources on
‘reinventing the wheel.’
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Crowd Safety Profile - allows a venue to establish the crowd safety profile of an event
before it is contracted by assessing it across a range of crowd safety variables. For
events considered high risk, the venue then has the option of rejecting the booking or
modifying the event so that it fits within agreed safety parameters
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Incident Reporting – facilitates the recording and investigation of incidents to assist with
the management of potential public liability or workers compensation claims. The
incident register allows venue and event managers to perform detailed analysis of
incident trends and generate reports.
Structure of the Program
RiskSense is an online software platform and database. The software and data is hosted on a
dedicated server with data integrity assured through several levels of IT security and database
protection.
RiskSense is designed to selectively share risk assessments and incident data with other users
for the purpose of benchmarking and learning while protecting privacy and ensuring that users
maintain anonymity from other users.
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Risk Management Software for Venues
and Events
Home Page: Enter the system through the ‘Home’ page.
Risk analysis: Undertake risk analysis via the colour coded risk register.
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Risk Management Software for Venues
and Events
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Reports – Customise risk definitions to your business context and select the report
type to generate detailed reports or executive summaries.
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Risk Management Software for Venues
and Events
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Benchmarking - Learn from the experiences of other users in the industry by comparing
risks assessed, injury incidence rates and other statistical data. Benchmarking also
allows performance indicators to be set from year to year, based on incidents that are
recorded, risks assessed, injury incidence rates and other statistical data.
User
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User
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RiskSense
User
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User
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Every operational loss, near-miss or accident within a company is a learning opportunity.
RiskSense gives each user has the capacity to learn from the experience of other users without
compromising privacy or confidential information.
What we offer
Participating organisations can purchase an annual license to use the software. A license grants
the user:
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Unlimited use of the software for an agreed number of users over 12 months
Full software set up to customise current venues, events, functional areas, users and
user privileges
Free product upgrades
Importing into the system any risk assessments already used by that venue
Training for a client administrator and general users
Product maintenance and support
Quick Start and Users Guide
Contact Us
For more information on RiskSense or to set up a demonstration and free trial of the program
contact us on: (02) 9299 0909 or at risksense@reliancerisk.com.
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