David Germain
David M Germain
220 Lone Willow Ln.
Ellensburg, WA 98926
509-899-0055
CitizenGermain@Gmail.com
Objective:
To work within computer information technology field applying my knowledge, leadership, and team
building skills.
Work Experience
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Information Technology Services, Central Washington University, Ellensburg WA
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Information Technology Specialist 4 (3/10 – Current)
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Novell ZENworks administrator. Configure and maintain ZENworks services for university desktop
systems. Test, implement, and deploy remote desktop computing services, remote application
deployment, remote imaging, policy deployment, software and hardware reporting tools, upgrades,
and system performance tuning. Troubleshooting computer software and hardware conflicts and
failures. Desktop policy development and deployment. Configuring virtual environments containing
server and multi OS desktop systems. Testing virtual application deployment. Developing
documentation and reporting tools. Support off-site university sites. Participate in Novell Beta tester
program.
Information Technology Specialist 4 (3/07 - 3/10)
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Shop lead, trained and managed student technicians, facilitated peer computer technicians training
sessions. Assigned work orders to staff, mitigated customer issues, conducted technical meetings, and
provided university satellite/remote sites computing support. Represented shop manager when
absent. Developed and implement shop policies. Documented various shop enterprise projects.
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Setup and delivered local and network printing services.
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Conducted daily status reports, developed procedural goals, established shop policy, established and
documented disaster recovery plan for shop operations and essential personnel.
Information Technology Specialist 3 (9/05 – 3/07) / Information Technology System Specialist III,
(1/02 – 9/05) Job Reclassification
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Maintained computer lab facilities; maintained engineering computer lab conducting software
installations, upgrades, and conflict resolutions. Installed 3D modeling and simulation software,
estimated and engineered project management software. Managed Windows Server Update Services
(WSUS). Conducted data recovery requests from failing storage devices, repaired electronic hardware
devices. Maintained and provided desktop antivirus services. Reacted to last minute computer lab
configuration requests which could require extra-ordinate effort and time commitment to succeed.
Project leader.
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Maintained Engineering and US Military ROTC departments computing needs. Setup and maintained
server software licensing manager and applications. Conducted multicast and unicast imaging with
Ghost/ZENworks.
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Researched hardware and software solutions and alternatives to meet management goals. Researched
open source, free and paid solution options. Acted as project lead. Downloaded and tested evaluation
software. Preformed firmware upgrades.
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David Germain
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Conducted calibration, troubleshooting, and repair measures on commercial flight simulator
equipment.
Computer Support Analyst II (4/96 – 1/02)
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Contacted various vendors for support needs. Searched various websites for support and solutions to
problems. Established relationships with technicians around the country working in similar
environments as a support avenue.
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Helpdesk technician assisting faculty and staff with call in problems, Tier I and II support. Strived to
resolve issues on first contact. Scheduled repair action if unresolvable over phone. Resolved on site if
required.
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Participated in safety and emergency training.
Instrumentation Technician II (04/94 – 4/96)
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Electronic Engineering Lab Technician, maintained electronic lab equipment, calibrated, operated,
repaired, installed, and replaced. Conducted electronic lab instruction for students. Organized parts,
and materials library. Prepared electronic lab for use. Conducted temporary contract work for CWU
Telecommunications department, (wiring infrastructure, labeling, and documentation).
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Jack’s TV Repair (10/93 – 4/96) Ellensburg WA. Mechanical and electrical troubleshoot and repair on consumer
electronics. Used electrical schematics and exploded parts breakdown diagrams. Ordered parts, contacted vendors
for support and customers. Installed satellite dishes on commercial and residential facilities. Worked with public.
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Radio Frequency Engineering (4/93 – 9/93) Woodinville WA. Tested wireless RF prototype designs.
Implemented and documented design changes. Updated circuit schematic diagrams. Performed troubleshoot circuit
design, documentation, design revision implementation and retesting. Equipment used: Network analyzer,
Oscilloscope, DMM, various electronic hand tools. Contacted vendors for sample items and data sheet information.
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Jack’s TV Repair (9/91 – 12/92) Ellensburg WA. Part time work, Mechanical and electrical troubleshoot and
repair on consumer electronics. Used electrical schematics and exploded parts breakdown diagrams. Ordered
parts, contacted vendors for support. Installed satellite dishes on commercial and residential facilities. Worked
with public.
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Fred Meyers (9/88 – 9/90) Puyallup WA, Sales associate in consumer electronics department. Sales, inventory,
restocking, customer support.
Construction and mechanical occupations (3/86 – 9/88) Recreation Boat Rigger. Installed drive systems, motor
controls, occupant support items. Tested operation and demonstrated use to purchaser. Residential Construction.
Remodel home projects, laborer.
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USAF, Munitions System Specialist (12/81 – 1/86) Stored and maintained USAF small arms and nonconventional munitions. Inventoried, documented, and preformed maintenance on munitions. Operated various
four-wheel and specialty off road equipment. Mechanic supporting military transportation vehicles. Electrical and
mechanical repair and preventative maintenance. Stationed in Colorado, Idaho, Guam, & Washington. Conducted
various safety training. Secret Security Clearance. Honorable Discharge (E-4 NCO).
Education
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MS Engineering Technology, Central Washington University – Ellensburg, WA (09/00 -03/05), GPA 3.7
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Product design and development, focusing on comp aid design/machining, cost analysis, Alternet Energy sys,
laser technology, emerging technologies, elec/mech controls, quality control, and ergonomics, engineering
project cost analysis.
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Elected Project – Spectrometer Calibration Project: finish the design and construction of an existing visible
light spectrometer (~400 – 900 nm); created an atlas to simplify the use of the spectrometer, and to design and
improve device. Instruments included SBIG ST-7 CCD astrometry camera/software, visible light spectrometer,
and IRAF software running on a UNIX server.
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David Germain
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BS Electronic Engineering Technology, Central Washington University - Ellensburg, WA (09/90 - 12/92)
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AS Electronic Engineering Technology, Pierce College – Puyallup, WA (01/89 – 03/92)
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Focusing on electronic circuit design, construction, and troubleshooting. Active linear and digital circuits.
Software programing (Machine code and Assembly Language). EPROM configuration.
Engineering Technician, LH Bates Vocational Technical Institute – Tacoma, WA (09/88 – 12/88)
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Instrumentation, process and quality control. Robotics, network analysis, active linear circuits, electrical
networks, computer aided design, Modula, Fortran, C++, optical communications. Physics and mathematics,
statistical math, financial account analysis.
Electronic circuit design, DC and AC theory, transistor circuit design, digital circuit design, engineering drafting,
schematic circuit format and creation.
Personal Improvement – Continued educational training through various CWU college course work.
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Novell Netware administration course work (1 term) – ZENworks administration, setup and configure
environment for PC managed workstation through the ZCC console. Remote desktop control for helpdesk,
remote application delivery, policy delivery, inventory scanning and reporting, software metering and
licensing management. Imaging and software bundle delivery, troubleshooting and resolution.
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Self-improvement course work includes – Computer network management, astronomy, photography, basic
machine shop, and welding, mountain and canyon flying, meteorology.
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University sponsored CPR course certification.
Professional Novell training
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Attended 3 annual Novell BrainShare, CertFirst Novell Administration, and ATT Live training events.
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Frasca flight simulator maintenance training.
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General Aviation Pilot.
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All PC Windows OS , Server 2003, 2008.
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Basic familiarity with Macintosh OS 10.1.4 – current.
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Limited knowledge of Unix/Linux based systems: Fedora, Ubuntu, SLES.
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Familiarity with a variety of Microsoft Office Suites from 1995- current (Excel, Word, PowerPoint, etc.).
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Office designated CPR emergency person. CPR certified.
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Experience with Computer Aided Design Software.
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Off-road vehicle operations proficient.
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Extensive experience supporting PhD, faculty, and staff members.
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Amateur Radio Operator – KC7KQW.
Skills
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