UNIVERSITY OF BRADFORD / BRADFORD COLLEGE COUNSELLING
SERVICE
ANNUAL REPORT
2009 / 10
CONTENTS
Introduction ..................................................................................................................... 4
Staffing .......................................................................................................................... 6
Core Team .................................................................................................................... 6
Associate Counsellors................................................................................................... 6
Trainee Counsellors ...................................................................................................... 6
College .......................................................................................................................... 8
Workshops .................................................................................................................... 8
Seminars / module input ............................................................................................... 9
Inductions and tutorials ................................................................................................. 9
Staff development ......................................................................................................... 9
In house training............................................................................................................ 9
Networking: ................................................................................................................... 9
Statistics 2009 / 10 ........................................................................................................ 12
Gender ........................................................................................................................ 13
EU and International ................................................................................................... 13
Age .............................................................................................................................. 14
FE, Undergraduate and Postgraduate ........................................................................ 14
Disability ...................................................................................................................... 14
Presenting Concerns ................................................................................................... 15
Ethnicity ...................................................................................................................... 16
Number of Attendances – University (Percentage %) ................................................. 16
Number of Attendances – College (Percentage %)..................................................... 17
Referral Sources (Students) ........................................................................................ 17
Referral Sources (Staff) .............................................................................................. 18
Student University by School (University) ................................................................... 19
Staff Numbers by School or Planning Unit (University) ............................................... 19
Type of Post (University) ............................................................................................. 20
Comments on the Statistics ........................................................................................... 20
Usage: ......................................................................................................................... 20
Attendances ................................................................................................................ 20
Routes into the service ................................................................................................ 20
Gender ........................................................................................................................ 21
Ethnicity and domicile ................................................................................................. 21
FE Students ................................................................................................................ 21
Disability (university) ................................................................................................... 21
2
Presenting Concerns ................................................................................................... 21
Planned Developments for 10 / 11 ................................................................................ 21
Staff Counselling Report 2009 / 10 ............................................................................... 23
Staff Counselling ......................................................................................................... 24
Presenting Concerns ................................................................................................... 24
Referral Sources ......................................................................................................... 24
Disability ...................................................................................................................... 24
Staff Numbers by School / Planning Unit .................................................................... 25
Work Related Issues (HSE standards) ........................................................................ 25
Type of Post ................................................................................................................ 25
Appendix 1 .................................................................................................................... 26
Client Evaluation Database 2009 / 2010 ................................................................... 26
Appendix 2 .................................................................................................................... 37
Evaluation Database - Snapshot week 22 – 26 February 2010 ................................. 37
Appendix 2 .................................................................................................................... 45
Equality Monitoring 01.08.09 to 31.07.10 (12 months) ................................................ 45
3
Introduction
We have again had a very busy year with an increase in client numbers of over 9% on
the previous year; numbers were up for all groups except for University students which
remained relatively static.
Having as usual lost several Associate and Trainee Counsellors to work, family and
other placements, we started the year with some brand new volunteer staff, mainly
Trainee Counsellors, and 3 staff who had already worked in the Service but who were
now undertaking new roles as Associate Counsellors.
We had 13 Associate Counsellors this year; one decided to leave the service during the
academic year due to family commitments and two more decided to leave at the end of
the academic year to pursue their careers elsewhere. The counsellor who held the 0.6
post left in June 10 in order to move closer to her family. Once again there was a gap
in continuity between the counsellor leaving and a replacement being appointed from
amongst the Associate Counsellors in August.
We offered placements to eight Trainee Counsellors as usual, recruiting 4 new Trainees
for the new academic year plus a supernumerary Trainee counsellor who needed to
complete her hours; she left the service towards the end of the academic year.
As with previous years there was a waiting list from December 09 until after the end of
the academic years; 365 people were on the waiting list at some point during this time
with the average waiting time for an initial assessment at 2 days. Yet again our systems
have improved and whilst the size of the waiting list is cause for concern and shows the
high level of demand on the service, it was managed efficiently and safely. However a
significant number of people were on the waiting list beyond the end of the academic
year and in the interests of fairness we devised a new method of managing the waiting
list. See below for planned developments in this area.
The service spent the academic year in the Student Centre, Kirkstone Halls. Despite
some teething problems with the accommodation footfall in fact increased. Use by the
College students and staff also increased significantly, possibly in response to the input
into induction and tutorials which replaced the Drop-In service at Macmillan that had
been consistently under used.
The service had two overseas visitors this year – both people were involved in providing
Student Support Services / Counselling in their respective countries, Cyprus and South
Africa, and were interested in our policies and procedures.
4
The work of the Counselling Service
5
Counselling
“If anyone has a problem I would suggest they go to counselling there is no
stigma in asking for help.”
Staffing
The following staff made up the Counselling Service Team in 2009 / 2010:
Core Team
Mary Dailey
Chris Rolfe-Moore
Nina Wright
Peter Wakefield
Diana Charters
Gillian Butcher
Cathie Raw
Head of Service
Full time Counsellor
Half time Counsellor
Half time Counsellor
0.6 Counsellor – left June 2010
Counselling Service Administrator
Counselling Service Administrator
Associate Counsellors
Daniel Dumitru
Heather Bradley
Patsy Flannigan
Wendy Hesselgrove
Carol Brookes
Ann Trusson
Angie Pedley
Sara Wright
Kelly Young
Liz Milner
Yvonne Messenger
Sue Manning
Pumzi Sibanda
Left May 2010
In post
In post
In post
In post
In post
In post
Appointed June 2009
Appointed June 2009
Left June 2010
Appointed 0.6 Core Team Aug 2010
Appointed June 2009
Appointed June 2009, left Feb 2010
Trainee Counsellors
Alison Hull
In post (appointed Assoc June 2010)
Jo Oates
In post (appointed Assoc June 2010)
Adele Wateiz
Left May 2010 (supernumerary)
Laraine Reaney
In post
Ed Moody
Appointed June 2009
6
Ria Foster
Appointed June 2009 (appointed Assoc June 2010)
Abi Watkins
Appointed Nov 2009
Iris Engler
Appointed June 2009, left March 2010
Kimberley Priestley
In post
“The staff were extremely helpful and it was quick and easy plus useful.”
It is a credit to our Associate Counsellors that many of them obtain paid work: this
demonstrates how effective our Associate placement scheme is in preparing
Counsellors for employment in a very competitive market. We are grateful to the time
and effort they have contributed to the service and wish them well in the future.
The service also provides support for those Counsellors who are eligible to apply for
professional accreditation and several counsellors are in the process of completing their
application.
Four Trainee Counsellors completed and passed their courses in July 2009 and we
appointed them to Associate places, as they demonstrated their ability to meet the
criteria for working at the service through the selection and recruitment process. We
continued the placement for one Trainee Counsellor who needed to obtain more
counselling hours to meet the requirement of her course and have offered a continuing
Trainee placement to another counsellor in training who needs to repeat some case
work analysis.
The service operated a waiting list from November 09 until the end of the academic
year. This year 365 clients were placed on the waiting list between November 09 and
July 10. Of these the majority were offered an assessment within 2 working days, with a
maximum waiting time of 16 days. The average waiting time for an ongoing
appointment was between 2 and 19 days (median 15). Waiting times varied from 0 to
62 days and were often dependent on the availability of the client; some clients were
waiting to see a specific counsellor, and those with very limited availability usually had
to wait longer. However we recognise that there was a degree of inequality in terms of
access to ongoing counselling and have reviewed our procedures accordingly.
A new procedure will be put in place for 2010 / 2011 that will hopefully reduced the size
of the waiting list – although it was managed as efficiently as possible it is still
inequitable that some clients were not offered ongoing counselling until after the end of
the academic year. From January 2011 (or sooner if a waiting list establishes) all
clients requiring ongoing counselling will be offered 4 weeks of counselling in the first
instance; if they require further work they will then return to the waiting list until they are
back at the top of the list to see their counsellor. Hopefully this will reduce the number
of people waiting, or at least the time they will have to wait.
We have made some inroads into reducing the number of missed appointments by
tightening up on clients who persistently reschedule, cancel or simple do not attend.
This has been coupled with providing training for counsellors in contracting more clearly
with clients. Overall failed appointments fell by 12%.
7
The DNA rate for 09 / 10 was 10% against a national average in HE and FE of 17%.
Overall missed appointments through cancellation and rescheduling and DNAs was
23%. Rescheduled and cancelled appointment slots are used for assessments or
urgent appointments, but can result in volunteer counsellors sitting round waiting.
Hopefully it will be more apparent at the end of the next academic year if it is our
measures that have driven down the rate of failed appointments as there will be data
over two years.
This year the number of clients who booked initial appointments and then failed to
attend fell from 136 to 82. Of these 68 (77%) simply did not attend while 20 (23%) got
in touch to cancel the appointment. 10 people came back a second time and engaged
in ongoing counselling and 2 other people to 3 and 4 attempts respectively (14% in total)
“The counsellor was very sincere, very attentive and often gave me feedback
when appropriate, also ensuring that she didn't make me feel uneasy.”
College
The counselling work at the College largely centres on the Drop-In sessions run at
lunch time. However there are many more activities that take place, see below.
Location of the Drop-In continues to be problematic although a room has been allocated
on A Floor; this is shared with the Safeguarding Manager.
The Counselling Service was involved in various activities at the College including the
Mental Health Awareness Week.
A college specific leaflet was produced for college members, which gives information
regarding the service that is provided at college plus information about the university
location.
A massive programme of induction was undertaken, mainly at Macmillan but at the
other sites as well. In tandem with this, a tutorial session was developed and delivered
to a number of groups. This helped students to recognise when they or their friends
might need to seek help.
“I have seen various Counsellors in my years but this is the first time I've felt a
benefit!”
Workshops and Training
The service has continued to develop its workshop provision for students and has also
run larger seminars for students within their modules.
Workshops



Exam stress x 2
Assertiveness Group
Dyslexia Support Group
8
Seminars / module input




Stress awareness – Graduate School
Breaking Bad News – SOHS
Bereavement – SOHS
Counselling Skills – SOHS
Inductions and tutorials

College - 105
Staff development
Opportunities comprised of:








Counselling 1, a one day course for staff.
Wardens Training.
Harassment Training input.
Managing Difficult Conversations input.
TQEG – Managing Boundaries x 2 sessions
PGHE Cert – Tutoring skills
LSS - Myths of Counselling
“Don’t go Crackers @ Christmas” – a relaxation session for staff
In house training
In house training for Counselling Service volunteers continued to be held on a monthly
basis and included:







Deaf Awareness
Aspergers / Autistic Spectrum Clients
Talking about Sex (whole day)
Support Services for Students
Managing Contracts part 3
Working with PTSD
Mince Pies and Mitigation
Networking:
Core Team staff continued to attend various network meeting around the country
including:




NSGCHE (Northern Support Group for Counsellors in H.E.)
FE Counsellors Network
Staff Counselling Special Interest Group Committee – for AUCC. The Head of
Service took over the chair of this group in June 2010 and is now on the
Executive body of AUCC.
HUCS (Heads of University Counselling Services) National and Regional – for
AUCC
9
and have contributed to discussions on the following mail bases: AUCC, NSGCHE,
Counsellors-in-FE, AMOSSHE, HUCS, Staff Counselling SIG
The University of Bradford Counselling Service hosted:


FE Counsellors Meeting
Staff Counselling Special Interest Group Networking Day
Information and Resources
The website is being constantly updated to provide current information and self help
resources. The email information service “Something on your mind?” has been used
quite extensively this academic year, without overloading the service with enquiries.
Many of the enquiries are from people who want to make appointments and may be a
way of checking out the service before committing themselves. Probably as many
enquiries of a similar nature come directly to the service generic email and this will be
monitored more closely in future. During various events that seriously impacted the
University community the service was advertised as a source of support; this attracted
some usage.
A monthly “Tip of the Month” is now posted on the Counselling Service website during
term time. These are based on topical subjects such as surviving exams or looking
after yourself in the winter and give some basic tips.
The Head of Service contributes to a number of planning groups within the University
that are concerned with staff and student wellbeing and is in close contact with other
welfare service providers.
The service has contributed to the Open Days, Freshers’ and Refreshers’ Fayres,
International Student Information Point, National Stress Awareness Day, World Mental
Health Day and the staff Wellbeing event.
Consultation
During the year the Head of Service undertook an Equality Impact Assessment of the
procedures surrounding access to the service. The aim was to look at these
procedures to see if any negatively impacted clients who might belong to one or more
of the equality strands under the new Equality legislation. The assessment involved
consulting widely with different groups of people and services and the staff forum
members were surveyed for their views. The report can be found at
http://www.bradford.ac.uk/impact-assessments/university-of-bradford-EIAs/.
Work with staff, offering support and consultation, has continued. This year has been
particularly difficult for the University as there have been two very high media profile
cases involving students which have impacted greatly on staff and students alike.
Staff, concerned relatives and worried friends have continued to contact the service for
advice or to express their concerns about colleagues or students
10
The service has collaborated with Staff Development team to help equip staff with the
skills and knowledge they need to support and manage colleagues and students by
providing training courses and seminars.
We received 73 completed evaluation questionnaires during the “Snap Shot” week in
February 2010 – these were completed by existing clients of the service who had been
using the service for varying lengths of time.
We had a better return of completed questionnaires by clients who had finished their
counselling than in previous years, receiving 108. This may be accounted for by an
increase in the number of questionnaires completed in the service (rather than taken
away.) We are developing an online version on Survey Monkey to send to clients who
do not attend their final appointment and thus cannot be handed a questionnaire for use
next year.
The level of satisfaction continues to be high with all aspects of the service. See
appendices for full break down of this feedback.
“My GP recommends this Service over the NHS one! I too think it is an excellent
service & highly recommended. Booking was easy, staff friendly & always made
to feel welcome. No sense of embarrassment at being there. Thank you.”
11
Statistics 2009 / 10
NUMBER
OF
UNI
09 / 10
UNI
08 / 09
COLL
09 / 10
COLL
08 / 09
TOTAL
09 / 10
TOTAL
08 / 09
Clients
515
502
195
150
710
652
Students fulltime
412
413
111
87
523
500
Students
part-time
23
16
26
27
49
43
Students
Total
435
429
137
114
572
543
Staff full-time
62
57
45
29
107
86
Staff parttime
16
14
13
7
29
21
Staff Total
78
73
58
36
136
109
Appointments
3260
2674
1130
947
4390
3621
DNAs
316
388
121
111
427
499
C / N or R / S
367
416
138
159
505
575
Drop-in
appointments
211
251
103
99
314
350
Assessments
202
Group work
participants
32
13
Total clients
547
515
Appts made,
DNA or C / N
61
Total
contacts
608
57
259
32
13
742
665
21
82
134
216
824
799
195
150
12
Gender
GENDER
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
Male
students
164
178
36
43
200
221
Male staff
27
21
17
10
44
31
Total
males
191
199
53
53
244
252
Female
students
271
251
101
71
372
322
Female
staff
51
52
41
26
92
78
Total
females
322
303
142
97
464
400
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
EU
students
33
29
1
3
34
32
EU staff
5
5
0
1
5
6
Int
students
71
79
7
5
77
84
Int staff
2
5
0
0
2
5
EU and International
NUMBER
OF
13
Age
AGE
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
Under 18
14
14
36
30
50
44
19 – 25
students
242
253
49
47
291
300
25+
students
179
173
51
42
230
215
FE, Undergraduate and Postgraduate
NUMBER
OF
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
FE
0
0
63
72
63
72
UG
319
337
38
25
357
362
PG
110
91
6
7
116
98
Disability
DISABILITY
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
Yes
students
86
53
29
19
115
72
Yes staff
9
7
4
1
13
8
Yes Total
95
60
33
20
128
80
14
Presenting Concerns
PRESENTING
/ CONCERN
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
Abuse
22
12
6
6
28
18
Academic
42
55
9
12
51
67
Anxiety
133
123
35
25
168
148
1
5
1
1
2
6
Depression &
mood change
or disorder
102
73
26
29
128
102
Loss
40
41
26
11
86
52
Other mental
health
conditions
5
7
3
2
8
9
Physical
health
12
10
2
3
14
13
Eating
disorders
5
16
7
1
12
17
Relationship
69
74
35
36
114
110
Self & identity
47
37
19
9
66
46
Sexual issues
2
3
2
2
4
5
Transition
8
11
1
1
9
12
Welfare &
employment
20
21
11
7
31
28
Self harm
7
5
7
2
14
7
Addictive
behaviours
15
Ethnicity
(see below for 09 / 10 page 45)
ETHNICITY
UNI
UNI
COLL
COLL
TOTAL
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
09 / 10
08 / 09
Asian
Bangladeshi
6
1
7
Asian
Chinese
9
1
10
Asian Indian
21
6
27
Asian
Pakistani
94
22
116
Asian other
18
3
21
Black
African
43
5
48
Black
Caribbean
10
4
14
Black other
1
2
3
White
266
100
366
Other
33
6
39
Number of Attendances – University (Percentage %)
NO OF
SESSIONS
UNI
STUDENTS
UNI
STUDENTS
UNI
STAFF
UNI
STAFF
09 / 10
08 / 09
09 / 10
08 / 09
1–3
53
57
44
48
4–7
24
23
22
20
8 – 15
15
12
27
25
16
8
8
7
7
16
Number of Attendances – College (Percentage %)
NO OF
COLL
COLL
SESSIONS STUDENTS STUDENTS
COLL
STAFF
COLL
STAFF
09 / 10
08 / 09
09 / 10
08 / 09
1–3
64
57
50
33
4–7
20
21
27
40
8 – 15
2
15
23
20
16+
14
7
0
7
Referral Sources (Students)
REFERRAL SOURCE
UNI
UNI
COLL
COLL
STUDENTS STUDENTS STUDENTS STUDENTS
09 / 10
08 / 09
09 / 10
08 / 09
Dept / tutor
90
92
58
54
HC / GP
38
40
5
5
DO
15
16
5
5
GP
12
5
4
1
Chaplaincy
0
1
0
0
SU
11
36
4
5
Self
66
89
15
16
Occ Health
0
0
0
2
Int Office
4
5
2
2
HUB / LS
14
18
2
0
Website
49
76
5
7
Friend
66
8
Leaflet / poster
45
7
Other
24
51
23
20
17
Referral Sources (Staff)
REFERRAL
SOURCES
STAFF
UNI
STAFF
UNI
STAFF
COLL
STAFF
COLL
STAFF
09 / 10
08 / 09
09 / 10
08 / 09
Dept
7
11
4
5
HC
0
1
0
0
Personnel
3
8
2
1
DO
1
0
0
0
GP
0
3
1
0
Chaplaincy
0
0
0
0
Self
21
29
15
12
Staff Union
0
0
0
0
Occ Health
16
8
14
4
Int Office
0
0
0
0
HUB / LS
0
0
0
0
Website
16
5
5
2
Friend
2
1
Colleague
4
6
Leaflet /
poster
5
5
Other
4
8
5
12
18
Student University by School (University)
SCHOOL
NO OF
NO OF
STUDENTS STUDENTS
% OF
TOTAL
% OF
TOTAL
09 / 10
08 / 09
09 / 10
08 / 09
SOM
61
57
2.7
3.00
SOH
50
45
2.1
4.3
SSIS
134
128
6.5
7.0
SEDT
13
32
1.0
2.5
SCIM
46
37
4.1
3.5
SLED
19
12
2.2
2.0
SLS
118
118
4.2
4.2
Staff Numbers by School or Planning Unit (University)
SCHOOL /
PU
NO OF
STAFF
NO OF
STAFF
09 / 10
08 / 09
SLED
9
5
SOHS
3
3
SOM
1
2
EDT
2
4
SLS
20
8
SSIS
5
8
SCIM
6
5
CS
35
38
19
Type of Post (University)
TYPE OF POST
NO OF
STAFF
NO OF
STAFF
09 / 10
08 / 09
ACADEMIC
25
18
ACADEMIC
RELATED
17
23
ADMINISTRATIVE
21
21
ANCILLIARY
6
3
OTHER
9
-
Comments on the Statistics
Usage:






The overall number of people contacting the service has increased by 11.5%
The number of students using the service has increased by 4.6%.
1.3% increase in students from the University
20% increase in students from the College.
6.8% increase in staff from the University.
61% increase in staff from the College.
Attendances

Cancelled and Rescheduled Appointments (where the client contacts the service)
has fallen from 16% to 11.5% of all sessions, with DNAs (where there is no
contact) dropping from 14% to under 10%. This suggests that our measures to
reduce failed appointments are working but we will need to look at subsequent
year’s figures to be certain.
 77% of University students offered 1-7 appointments
 68% of University staff offered 1-7 appointments
This compares to:
 84% of College students offered 1-7 appointments
 77% of College staff offered 1-7 appointments
Routes into the service



211 clients attended Drop-In (20 mins)
202 clients had assessment appointments (half hour)
120 clients booked via our online form, a 29% increase on last year
20
Gender



The ratio of males: females (students) using the service at the University: 37.7:
62.3. (institution = approx 50 : 50)
The ratio of males: females (students) using the service at the College: 26 : 74
These ratios show a marked reduction in attendance by male students,
particularly at the College.
Ethnicity and domicile


There has been a slight increase in the number of EU students attending and
otherwise a decrease in the number of International students and staff.
Because the data from the Equality Monitoring form is incomplete it has not been
possible to provide comparative data this year; see below for collected data
FE Students

The number of FE students accessing the service has decreased slightly this
year.
Disability (university)


20% of student clients declared a disability
11.5% staff clients declared a disability (institution = 4.6%)
Presenting Concerns




There has been a significant increase in the number of people presenting with
Anxiety and Depression with a slight fall in the number presenting with
Relationship difficulties. The category “Relationships” covers all relationships
including colleagues, marital or other partnerships, parental, tutors etc.
There has been an increase in the number of people presenting with Abuse
issues; Welfare and Employment, Loss and Physical Health have remained
relatively static as presenting issues at the University.
At the College there has been an increase in the presentation of Anxiety and
Loss, with Depression and Relationship difficulties showing a slight decrease.
Both institutions show a decrease in clients presenting with Academic problems.
These categories are to some extent arbitrary and depend on what the Counsellor
decides is the most pressing concern at intake. However they provide a picture of
what users of the Counselling Service present with over the years.
Planned Developments for 10 / 11

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To deliver targeted group work opportunities for specific issues or groups
To evaluate the impact of counselling on staff wellbeing.
To continue to monitor failed appointments.
To contribute further to the Staff Development programme for the University and
College.
21
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
To develop the Counselling Service website.
To introduce a more equitable method of managing the waiting list
Mary Dailey
Feb 2011
22
Staff Counselling Report 2009 / 10
The number of staff using the Counselling Service has continued to increase, with an
additional 5 members of staff accessing the service in 2009 / 10. Referrals from
Occupational Health have increased significantly this year although the majority of staff
still self refer, increasingly through looking at the website. Referrals from Personnel
have dropped significantly. Usage by school or planning unit has also remained largely
the same except in the School of Life Sciences and SLED where there has been a
marked increase.
More staff have attended counselling for Anxiety and Depression this year – this may
mirror the increase in referrals from Occupational Health.
This year about half of all staff clients presented with work related issues (see below).
These were then subdivided into the HSE Management Standards which show a high
level of potential stress relating to the Demands of the job, the lack of Control
experienced and lack of Support.
Due to the increase in uptake by both University and College staff we will be offering
staff clients up to 12 sessions in any academic year from 2010 / 11. Where
Occupational Health assesses a staff member as being in need of additional
counselling support, and with the staff member’s consent, this will be available if the
staff member’s department is willing to pay for the additional service.
Mary Dailey Nov 10
23
Staff Counselling
No of staff
Female
Male
Full time
Part time
78 (73)
51 (52)
27 (21)
62 (57)
16 (14)
Presenting Concerns
Employment /
Welfare
Anxiety
Addictive Behaviour
Depression
Loss / Bereavement
Physical Health
Eating Disorder
Relationships
Self
Transitions
Abuse
12 (15)
17 (14)
0 (1)
16 (7)
3 (8)
3 (1)
1 (3)
15 (16)
7 (6)
2 (1)
3 (0)
Referral Sources
REFERRAL
SOURCE
Dept / Tutor
Personnel
DO
GP
Chaplaincy
Self
Friend / colleague
Leaflets / posters
Staff Union
Occ Health
HUB / LS
Other
Website
09 / 10 (08 / 09)
7 (7)
3 (8)
1 (0)
0 (3)
0 (0)
21(29)
6
5
0 (0)
16 (8)
0
4 (8)
16 (5)
Disability
Staff with a disability
9
24
Staff Numbers by School / Planning Unit
SCHOOL / PU
SLED
SOH
SOM
EDT
SLS
SSIS
SCIM
CS
NO OF STAFF
09 / 10 (08 / 09)
9 (5)
3 (3)
1 (2)
2 (4)
20 (8)
5 (8)
6 (5)
35 (38)
Work Related Issues (HSE standards)
NO OF STAFF
Demands
Control
Support
Behaviour
Role
Change
36
19
21
15
6
5
3
Type of Post
TYPE OF POST
Academic
Academic Related
Administrative
Ancillary
NO OF STAFF
09 / 10 (08 / 09)
25 (18)
17 (23)
21 (21)
6 (3)
25
Appendix 1
Client Evaluation Database 2009 / 2010



Total forms handed in: 108
Students: 68
Staff: 36
(4 clients didn’t disclose staff / student)
Age Range
Under 16
16-18
19-25
25+
0
3
47
50
Gender
Male
Female
21
51
Ethnicity
White
Blk-Carribean
Blk-African
Blk-Other
Indian
Pakistani
Bangladeshi
Chinese
Asian / other
Other
70
1
3
2
2
3
0
2
1
8
Do you have a disability?
13 clients said YES
Q1 How did you learn about the Counselling Service?
Induction week
Other students / staff
Health Centre
Department
Leaflet / Poster
Website
7
32
12
10
16
24
26
Other please state:
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Previously used the Service.
Been before.
Had used it before.
self awareness
word of mouth
and occupational health
Knew about it through working here.
Occupational Health at Bradford College.
Student Union
Student Union
HR Referral.
Self.
I had used the Service previously.
International Office.
OH Bradford College
Disability Centre
Just always known it was there.
My wife.
Disability Office.
Since induction employment.
Work at College.
Management mit circs team.
called the university switchboard
Occupational Health
Q2 How would you describe your experience of the Counselling Service overall?
Excellent
Good
Satisfactory
Unsatisfactory
Extremely unsatisfactory
75
30
0
0
1
Q3 Drop-In – Did you use the Drop-In Service?
38 clients said YES
Drop-In comments:
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Treated with respect.
it was helpful in the sense of evaluating myself and relationships with others
Not on this occasion, but previously - very helpful.
First point of contact.
I was overwhelmed with issues, talking helped I know I can always go back.
It was a good experience to share my burden.
It was a useful way of deciding if I needed the Service or not.
27
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I went along to the appointment and liked the professional and unjudging
approach to it and the way it would be taken one step at a time.
It was straightforward.
Good, but not much time to talk, as there was a lot of forms to fill in.
I felt like it gave me a firm introduction to the service, ensuring to give me an
option as in I didn't have to come back it was my choice.
The staff were extremely helpful and it was quick and easy plus useful.
it was great to know someone was listening to me. FINALLY
good
useful when in distress
Quick response to my needs and adequate further recommendation.
It was useful.
I thought it was very helpful to me
It is very helpful & available when I need it.
Very useful is a great place to start from.
Warm, welcoming & informative.
Useful to work out whether full course would be appropriate or helpful.
I walked away very happy by just talking on how I feel.
I found it very helpful and the information I received was useful.
Not long enough
I had a 20 minute drop-in session and I could see the service offered. It was
helpful.
Excellent.
I made an appointment with one day's notice, then booked the rest with the
counsellor.
I book appointments / sessions with advisor, is it drop-in? Not sure about it.
Had to book drop-in appt. Think this defeats purpose of drop-in.
I found the Counselling Service to be extremely helpful and supportive, the
Counsellors were very supportive.
Excellent, really helpful counsellor.
Very helpful, helped me find a counsellor very fast.
It made me realize that I am not on my own and there are people there who can
help me.
Good
Q4 Location
I thought the general environment of the Counselling Service was conducive to
counselling:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
44
51
6
3
0
28
Q5 Reception Service
The receptions were pleasant & helpful:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
81
25
0
0
0
Found that making appointments were straightforward:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
81
20
4
0
0
I obtained an appointment within a reasonable time:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
74
24
6
1
0
Q6 Counselling
Q6a) My ability to cope has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
51
34
11
4
1
My understanding of myself has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
51
33
12
2
2
My self-esteem has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
47
31
16
4
0
29
I felt able to work with my Counsellor:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
70
28
4
1
0
Q6b) Do you have any comments regarding your counsellor or the counselling
process?
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Counsellor & other staff excellent.
Fantastic - although hard things to work through felt well supported & enjoyed it!
No we had a good rapport.
Very useful / helpful. It worked!
it was a time wasted, no counselling / guidance, went back with my challenges,
felt I intruded
she was patient, kind and insightful
could have given me a bit more feedback
Counselling was very positive. It has made me re-assess my priorities.
Rapport / understanding about a particular issue enabled me to tackle it.
xxxx was extremely helpful.
They don't give advice.
They don't give advice.
She is a good listener, supportive & helpful.
xxxx was fantastic, helped me to see the wood through the trees!
xxxx is warm & friendly & always professional.
I'm so grateful for my time with my counsellor. She has helped me overcome
some dark times and without her I don't know if I'd be here today.
The counselling sessions that I had with xxxx have been very helpful and have
helped me make positive changes within all areas of my life. Thank you so much
xxxx!
Part from helping me out & being grateful for that, no.
N/A
It helped me to help myself for the long term a brilliant process
No.
Can't fault it.
The counsellor was very sincere, very attentive and often gave me feedback
when appropriate, also ensuring that she didn't make me feel uneasy.
She was kind and very helpful.
she was great!
no this service is very good
very nice. I don't need it anymore because I am seeing another person
Couldn't have been better.
Great counselling service, which I highly recommend.
xxxx is very warming, I didn't have trouble speaking to her.
It was extremely valuable.
Wish counsellor would talk more.
30
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Warm and approachable - has been a rewarding experience.
xxxx was my guardian angel, helped me get through the worst time of my life.
It was wonderful to have someone to discuss things with who I completely trusted.
Since I went I have been a lot happier knowing I will have someone to talk to.
xxxx is great.
The counsellor was non judgemental and presented more like a blank canvas
allowing me to find my own solutions.
5
I think counselling and this counselling process has really helped me.
Lovely person. Good active listener.
The process has been therapeutic and extremely helpful. xxxx has been a
brilliant support, helping me to develop effective strategies to manage in the
future.
Different people have different preferences. I'd more like to talk with serious-facenice-empathy person.
Person centred therapy not working for me.
Very effective counsellors - easy to talk to and friendly.
I was unclear of how the process arrived at any outcomes - a bit woolly (is that on
purpose?)
xxxx helped me hugely. My sessions made a big positive difference in my work
and home life.
the counselling service was excellent and very helpful
Excellent! Really made a difference.
I feel very grateful to my counsellor. He is trying to help me in different ways.
Thank you xxxx.
I have seen various Counsellors in my years but this is the first time I've felt a
benefit!
Very understanding and helpful.
Fantastic!
Very helpful, confidential, which hope will continue.
My counsellor = my best friend / I never thought about her as my counsellor but
as by friend, the person I can just talk to.
Excellent service and very helpful.
Very good.
I looked forward to the sessions & felt better afterwards.
31
Q7 Number of Sessions
NO OF SESSIONS
CLIENTS
1
4
2
19
3
10
4
9
5
6
6
5
7
3
8
4
9
4
10
5
12
3
13
1
14
1
15
4
19
1
20
2
21
1
25
1
30
1
50
1
11
1
Q7a) Was the number of sessions offered to you enough to deal with your
concern?
90 clients said YES
32
Q7b) Have you any comments regarding the number of sessions?
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Amount was fine.
I know the problems, have been recommended some books to help. Don't know if
they will help & things will improve yet.
No.
no feedback, no follow up, no future appointments
they were very helpful
it’s an excellent service given in very short waiting times
8 sessions is enough for the moment. I may need more in the future.
I opted to finish the contract myself as I feel I have improved in my mental health.
It is unfortunate there is a limit for staff.
No.
Felt very well supported, can return to drop-in to make future appointments as
required.
It was really helpful the counselling process that I didn't feel restricted by the
number of sessions.
Would like to have had more but unavailable due to high demand.
I've attended for 2 years.
I had as many as needed.
No.
No.
It was surprisingly easy to book or cancel any session.
they are very nice and helpful
it was good and enough time
Hopefully I will not need more.
I think it's great that they are not time limited.
I decided to stop due to change circumstances.
I realised I would need longer to sort things out, so it was helpful to have so many.
Need more session, more days.
Was here last year.
No I am still working on my concerns with the counsellor.
xxxx was encouraging, allowing me to have as many appointments as I needed.
I think allowing up to 15 sessions is great as it doesn't feel too rushed.
No comment.
Having no real aim / objective I was unable to identify any outcome.
Being able to come back as required - helpful.
Very flexible and accommodating.
Not applicable / as I feel a bit scared of dealing with my problems on my own, but
then I would still probably feel like that even after 5 years of counselling.
Was offered more if needed.
Hope to get more.
It is a shame that the number of sessions is limited.
33
Q8 Were you offered information regarding other forms of support by the end of
the counselling?
67 clients said YES
Q9 Do you feel counselling helped you?
Do you feel counselling helped you? YES
Remain at the Univ / College
Return to work
Complete your studies
Perform better at your studies / work
In your life in general
75
39
50
73
89
NO
5
6
7
8
4
DON’T
KNOW
9
21
16
13
8
Q10 Do you find the website helpful?
YES
NO
44
DON’T
KNOW
2
55
Q11 Do you find the leaflets helpful?
YES
63
NO
DON’T
KNOW
6
32
Q12 Please write any other comments or suggestions
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My GP recommends this Service over the NHS one! I too think it is an excellent
service & highly recommended. Booking was easy, staff friendly & always made
to feel welcome. No sense of embarrassment at being there. Thank you.
Perhaps access to tea / coffee.
what I had was not counselling / guidance but was listened to only, my challenges
needed follow up and future appointment but was not given. Rather had the
impression of an intruder
My counsellor was good and listened. Sometimes I felt she didn't give me much
feedback / suggestions
The new location is much more pleasant.
I would recommend in order to make counselling more productive, try to arrange
some kid of practical exercises as well ie self esteem, motivation problem;
arrange gathering where they can practice to improve.
The buzzing water fountain in the waiting area is really annoying!
If anyone has a problem I would suggest they go to counselling there is no stigma
in asking for help.
The counselling was totally suitable for my needs.
The CS has made an enormous difference to my life. xxxx has been excellent.
34
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I found the leaflets quite basic & vague. The 'advice' on them were things that if
you were doing them, you wouldn't need the CS. I think they service the purpose
of promoting the Service better than being an advice leaflet.
Great Service in the sense that it's good to know you can go somewhere & ask /
receive help.
N/A
It has meant that I could continue living when didn't think I could and meant I can
now do what I wanted with my life.
Just to thank the counsellor.
Perhaps a more discreet entrance so you don't have to walk through other
departments?
I'd like to say thank you. I felt embarrassed coming at the beginning but
eventually I realised that it was the best thing to do. Counselling has really
helped me.
this is very helpful service. Keep going
close the office door – it’s not nice being referred to as client
Highly recommend. Great listener.
Always very kind and helpful. Amazing people!!
Thank you for your help.
I cannot praise xxxx highly enough.
I've not used the website or leaflets.
Great service! Thank you!
My counsellor was excellent.
I love that any counsellor was prepared to listen to me.
Need more staff in, more session and someone on the phone who I can talk to.
Speaking to someone outside my working environment was very helpful.
More people should utilise this support, the work I have done with xxxx has made
me a happier and more aware person. I can't thank her enough.
I found the service very helpful with my recovery and would not hesitate to use it
again if I feel I need it.
Thanks for the help and advice. I'll help the others who got the same situations
that I had before.
Clients should be more informed as to which counsellors offer which kind of
therapy.
I think the counselling service is very supportive and put me at ease knowing I
have someone to talk to if I need help.
Thank you for being there, free of charge and being so approachable. I would
have appreciated coping strategies but understand that this is not the objective.
This service has enabled me to stay in my job without it, I would probably have
left.
Thanks for having this service available.
Thank you for everything you provided for me.
The experience has been brilliant.
One to one is helpful, hoping Service will continue.
"You guys are great! I never even knew that there was a Counselling Service
available for students so I think you should ""advertise"" yourself a bit more (eg in
Richmond Building)."
35
Q13 Would you recommend the Counselling Service to a friend?
106
clients said YES
0
clients said NO
36
Appendix 2
Evaluation Database - Snapshot week 22 – 26 February 2010



Total forms handed in = 73
Students = 51
Staff = 18
Age Range
Under 16
16-18
19-25
25+
0
4
26
41
Gender
Male
Female
24
33
Ethnicity
White
Blk - Carribbean
Blk – African
Blk – Other
Indian
Pakistani
Bangladeshi
Chinese
Asian / Other
Other
43
0
2
1
0
5
0
1
2
2
Do you have a disability?
13 clients said YES
Q1 How did you learn about the CS?
Induction week
Other students / staff
Health Centre
Department
Leaflet / Poster
Website
8
22
8
7
10
12
Other please state:
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
Already knew about it
Always known
37
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Bradford College
Disability Office
GP
Just turned up
Learner Support Services
My mentor – Vicki Gonzalez
My own searching
New Staff Induction
Occupational Health
Parent informed me
Police
Positive recommendation is key
Previous attendance.
Previous counsellor.
Referral from Disability Centre
Through College
Tutor
UoB email sent.
Used previously.
Vicki Gonzalez.
Word of mouth.
Q2 How would you describe your experience of the CS overall?
Excellent
Good
Satisfactory
Unsatisfactory
Extremely unsatisfactory
50
20
1
0
0
Q3 Drop-In
22 clients said YES
Drop-In Comments:
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Worthwhile
Very supportive counsellor.
Very good.
Satisfactory, pleasant.
Organised & understandable.
Ok.
It was very good.
It was helpful.
It was good.
It was easy to get an appointment.
I was depressed & so 20 mins helped me a lot.
I found them to be friendly & inviting & catered for my needs professionally.
38
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Helpful – there when I needed it most.
Good, helpful.
Good.
Fantastic very supportive.
Excellent.
Drop-in sessions on day I wanted were fully booked.
Different & much needed.
Q4 Location
I thought the general environment of the CS was conducive to counselling:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
35
28
5
0
0
Q4 Comments:
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Very calm, neutral environment. Easy to relax & feel can discuss anything.
Sometimes its quite cold.
Occasionally funny smell at top of stairs!
It’ll be better when the building work is finished.
It is away from my work building.
It has felt like a safe oasis coming here.
I want my office to be similar to counsellor room very relaxing.
At present you need to access via other services, be better if separate.
A coffee machine would be a good idea.
Q5 Reception Service:
The receptions were pleasant & helpful:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
57
14
1
0
0
Found that making appointments was straightforward:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
53
17
0
0
0
39
Obtained an appointment within a reasonable time:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
55
14
1
1
0
Q6 Counselling:
(6a) My ability to cope has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
28
22
11
0
0
My understanding of myself has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
37
18
8
0
0
My self-esteem has improved:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
25
18
17
1
0
I felt able to work with my Counsellor:
Strongly agree
Agree
Somewhat agree
Disagree
Strongly disagree
48
14
6
0
0
(6b) Do you have any comments regarding your counsellor or the counselling
process?

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
XXXX is a very warm, wonderful person whom I find easy to open up to &
confide in.
Excellent techniques that for the first time in years leave me feeling like I’m a
working progress.
Excellent.
40
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Extremely helpful.
Fantastic.
He has been a rock to me & enabled me to stay the course at Univ.
I had trouble my first sessions but I feel that my counsellor is good & is helping
me.
Incredibly helpful.
It was effective & provided me to go away from the session & think about my
problems.
My counsellor is easy to talk to but it would be useful if she gave me a bit more
feedback, but generally she is nice.
My counsellor is very friendly & approachable. Being of same faith has helped
hugely.
My counsellor is very nice & she really helped me with love & care, XXXX.
My counsellor XXXX is amazing. We are working together to make important
improvements in my self-esteem.
My counsellor was high supportive.
My counsellor was the best person I could ever get.
My counsellor was very helpful & I’ve enjoyed working with her.
My counsellor's approach is user friendly.
XXXX is very good.
No all is ok.
Our therapeutic relationship has allowed me to trust her & open up about things I
never imagined – currently the once secure positive in my life.
XXXX is brilliant.
She was wonderful.
She’s great.
Unable to think of anything that could be done to improve the counsellor process.
Very helpful.
Very helpful for putting life into perspective.
Very useful “space” to reflect on and discuss issues.
Very well run Service. Excellent counsellor, much better than the Samaritan one.
41
Q7 Number of Sessions
NO OF SESSIONS
CLIENTS
1
11
2
6
3
5
4
5
5
5
6
6
7
1
8
0
9
0
10
5
11
2
12
1
13
0
14
2
15
2
20
3
24
1
25
2
30
1
37
1
Q7(a) Have you any comments regarding the number of sessions?
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Always very flexible; happy to be on demand which is helpful.
Amount of sessions available (15) is great – feels like there is no rush.
Didn’t realise so many!
Does there have to be a cut off point for the maximum number of sessions?
42
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Haven’t finished yet!
I don’t have a particularly good memory for such things it is either 4 or 5.
I feel relieved that they will not end after a set time frame!
I have been attending for quite a while & am unsure.
I have been grateful to have been offered weekly sessions.
I have only just started but feel they will continue until I feel it unnecessary.
I would prefer meeting twice a week rather than once.
I think the free entitlement is quite reasonable.
I was able to improve quickly after a few numbers of sessions.
I’d like more as it has taken time to lay the foundations & I feel I could continue to
develop / uncover problems if I had more time.
I’m glad that I’m able to carry on as long as I feel I need it.
It is nice at least to have good time with her.
It was my first session so I can’t really say much, but it was useful.
My sessions are currently on-going.
Never used my full allocation!
No everyone was valuable..
Not sure how many sessions – weekly appointments but some missed.
On-going.
Only had one appointment so far.
The sessions have given me the time to talk.
There were more sessions offered if I wanted them.
Very flexible and gives me a chance to actually work things out.
Q8 Were you offered information regarding other forms of support by the end of
the counselling?
25 clients said YES
Q9 Do you feel counselling helped you?
Do you feel counselling helped you? YES
Remain at the Univ / College
Return to work
Complete your studies
Perform better at your studies / work
In your life in general
NO
49
25
32
45
60
3
6
5
5
2
DON’T
KNOW
13
24
0
0
0
Q10 & Q11
YES
Do you find the website helpful?
Do you find the leaflets helpful?
23
43
DON’T
KNOW
3
40
2
21
NO
43
Q12 Please write any other comments or suggestions:
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30 mins for first session seems short. I feel it should be up to an hour so the
student doesn’t feel rushed.
Can’t think of anymore comments other than Thank You for offering your time to
speak to me.
Coming to counselling has held me together for 3 years & my counsellor has
helped me enormously in many aspects of my life / studies.
Drop-In sessions – thought you could just turn up but had to book.
Haven’t really read them (leaflets).
I found counselling a great help & support & would not hesitate to use the
Service again if necessary.
I hope CS gets a better place to work soon, new building would be an
improvement.
I really appreciate the opportunity to use this Service.
I wish some of my friends would also come – I think it would be tremendously
helpful to them. They seem scared by what using the Service represents. In
their perception this is that they have a PROBLEM.
Improve in terms of offers directly.
It is very good that the Service is available free to staff & that the waiting times
are so short. I got an appointment straight away which was a great help.
Keep dong the good job you can’t imagine how precious you are for people in
need of trauma counselling.
Keep the radio with classic music!
Thank you very much for all your support.
The Service I get helps me through the weekend.
Very useful Service & has been very helpful in helping me to cope with a “life
issue” & remain able to fulfil my responsibilities at work.
Q13 Would you recommend the Counselling Service to a friend?
68 clients said YES
44
Appendix 2
Equality Monitoring 01.08.09 to 31.07.10 (12 months)
Total Forms Handed In 646
University
College
410
161
(76 clients did not declare University or College - 1 person selected both University and College)
Student
Staff
455
128
(67 clients did not declare Student or Staff – 4 clients selected both Student and Staff)
University Staff
University Student
College Staff
College Student
57
308
52
93
(4 clients did not declare University, College, Staff and Student)
Age 16-18
Age 19-25
Age 25+
51 University Total
235 University Total
268 University Total
17 (Staff 0 / Student 16)
180 (Staff 2 / Student 156)
152 (Staff 47 / Student 89)
College Total
College Total
College Total
32 (Staff 1 / Student 29)
38 (Staff 4 / Student 27)
74 (Staff 40 / Student 28)
(92 clients did not declare their age)
Ethnic Origin
Asian or Asian British
Indian
30 University Total
16 (Staff 2 / Student 12)
College Total
9 (Staff 3 / Student 6)
Pakistani
Bangladeshi
Other Asian background
101 University Total
4 University Total
9 University Total
57 (Staff 1 / Student 47)
3 (Staff 0 / Student 3)
8 (Staff 8 / Student 7)
College Total
College Total
College Total
29 (Staff 3 / Student 26)
1 (Staff 0 / Student 1)
0 (Staff 0 / Student 0)
10 University Total
41 University Total
5 University Total
6 (Staff 2 / Student 2)
35 (Staff 2 / Student 32)
4 (Staff 0 / Student 3)
College Total
College Total
College Total
3 (Staff 0 / Student 3)
3 (Staff 0 / Student 3)
0 (Staff 0 / Student 0)
College Total
College Total
College Total
College Total
0
1
1
1
Black or Black British
Caribbean
African
Other Black background
Mixed
White & Black Caribbean
White & Black African
White & Asian
Other Mixed background
7
3
4
2
University Total
University Total
University Total
University Total
5
2
2
0
(Staff 0 / Student 1)
(Staff 0 / Student 1)
(Staff 0 / Student 0)
(Staff 0 / Student 0)
(Staff 0 / Student 0)
(Staff 0 / Student 0)
(Staff 0 / Student 0)
(Staff 0 / Student 1)
White
British
Irish
Other White background
323 University Total
5 University Total
71 University Total
181 (Staff 39 / Student 122)
5 (Staff 1 / Student 4)
55 (Staff 10 / Student 41)
College Total
College Total
College Total
105 (Staff 41 / Student 50)
0 (Staff 0 / Student 0)
10 (Staff 4 / Student 6)
13 University Total
11 (Staff 0 / Student 11)
College Total
0 (Staff 0 / Student 0)
Chinese
Chinese
46
Other Ethnic Group
Gypsy / Traveller
Arab
Any other Ethnic Group
Prefer not to say
Other please specify
1
12
2
1
12 See Table 1 page 49
Total Responses = 657
Religion / Belief
Buddhist
Hindu
Muslim
Christian
Jewish
Sikh
No religion
Prefer not to say
Other please specify
5
12
138
214
2
6
180
22
30 See Table 2 page 49
Total Response = 609
Gender / Sex
Male
Female
Transgender / Other
220
421
1
Total Response = 642
47
Sexual Orientation
Heterosexual / straight
Gay man
Bisexual
Gay women / lesbian
Prefer not to say
Other please specify
538
4
17
14
30
0
Total Response = 603
Disability
Yes
No
Prefer not to say
110
511
12
Total Response = 633
No known disability
Specific learning disability (such as dyslexia or dyspraxia)
General learning disability(such as Down’s syndrome)
Cognitive impairment (such as autistic spectrum disorder or resulting from head injury)
Long-standing illness or health condition (such as cancer, HIV, diabetes, chronic heart disease, or
epilepsy)
Mental health condition (such as depression or schizophrenia)
Physical impairment or Mobility issues
Deaf or serious hearing impairment
Blind or serious visual impairment
Other type of disability
211
60
2
8
25
87
10
8
4
17 See Table 3 page 49
Total Response = 432
48
Table 1
Other Ethnic Group
Korean from Canada
None
Sikh
Middle Eastern
Jewish White British
Arab / British
Russian
Canadian
Orthodox
East Asian
Greek
Deist
Table 2
Other Religion / Belief
Spiritual beliefs
Some wiccan beliefs
Shamanism
Roman Catholic
Quaker
Atheist
Pagan
Orthodox
Not sure
None
Deist
Afeys
Number
2
1
1
11
3
3
3
1
1
2
1
1
49
Table 3
Other type of Disability
Asperger Syndrome CFS
Asthma and Eczema
Stammer
Yes
Patella Instability
Nerve Simulator Implant - ADD
Anxiety
Epilepsy
Bone Probs due to Ovarian Failure
IBS
Asthma
Asthma
Dyslexia
AS
Weak Heart Muscle
Bowel Related IBS?
Colour blindness
50