Employee Assistance Programme
Information Advice Support
Working for large and small organisations
• Independent & impartial
• Information, signposting and counselling
• Confidential
• Free to you
• An opportunity for personal development
What is the EAP?
• Call free 0800 282 193
• Available 24 hours a day, 7 days a week
• Identify your organisation
• Provide some personal information:
– Name
– Contact number
– Home address
• Demographic questions
• Trained advisors will help you to identify your
needs
How do you access the EAP?
PPC Online
Online CBT
Financial Information
Debt Support
Specialist Information
Telephone Counselling
Formal TC
The services available
Legal Information
Face to Face
Counselling
Holiday problems
General financial
planning
Noisy neighbours
Faulty goods &
consumer rights
Dependent care
Specialist
Information
Divorce/partnership
breakdown or
separation
Maternity leave
Early retirement
Landlord and tenant
issues
Family concerns
Specialist Information
Matrimonial
Welfare law
Motoring offences
Wills
Insurance
Legal Information
Power of attorney
Property & tenancy
Consumer issues
Disputes with local
authorities
Family issues
Legal Information
Personal taxation
issues
Divorce/partnership
breakdown or
separation
Mortgage advice
Pensions
Loans and
overdraft advice
Financial enquiries
General financial
planning
Early retirement
Wills and inheritance
tax planning
Borrowing Money
Investment advice
Financial Information
Budgeting
Gaining control of
your finances
County court
judgements
Credit rating
Bailiffs
Debt Information
Strategies for dealing
with debt
Mortgage/ rent arrears
Council tax arrears
Bankruptcy
Deciding whether to
consolidate
Debt Information
• Qualified professionals
• Telephone Counselling
o Immediately available
o May be brief, sessional or one-off
• Up to 6 Face-to-face Counselling Sessions
o One hour sessions
o Initial assessment determines support
requirements
o Linked to counsellor within 48 hours of telephone
assessment
o First session arranged within 5 days of call
o Close to where you work or live
o Suitable locations
Telephone and Face-to-Face Counselling
• Practical, positive, solution focused
• Confidential
• A partnership between you and the counsellor
• Unbiased, impartial, independent
What is Counselling
Work life balance
Managing depression
Assertiveness skills
Managing conflict or
difficult behaviour
Personal motivation
Counselling
Advice on alcohol or
drug use/misuse
Managing stress
Caring for elderly
relatives
Emotional effects of
ill health
Enhancing
communication skills
Counselling
• Member-only website at www.ppconline.info
• Areas:
o
Personal Support (e.g. relationships etc)
o
Work-Life (e.g. change, retirement etc)
o
Health and Well-being (e.g. nutrition, stress etc)
• Fact-sheets, useful links and programmes
• Username: Barnetandchasefarm
• Password: EAPBCF
PPC Online
• Confidentiality is assured
• Your employer will not be informed
• Counsellor is bound by strict code of ethics
• Contract states confidentiality
• Areas of disclosure
Your Confidentiality
• Anonymous/confidential
• Statistical analysis
• Identifies themes and trends
• Records the value of the service
• Personal information disclosed only with individual’s
permission
Providing Feedback
• Available to access 24/7 365 days a year via
freephone 0800 282 193:
• Telephone Counselling
• Up to 6 face to face counselling sessions
• General Information
• Legal information
• Financial information
• Debt information
• PPC Online - member only website
What services are available?
Enhancing organisational
performance by supporting and
empowering its people