YWCA of Hamilton, Ohio
JOB DESCRIPTION
JOB TITLE:
Front Desk Paraprofessional
Department:
Reports To:
Status / Type:
Administration
Front Desk Supervisor
Non-Exempt, Full- or Part-time (Regular/Casual)
Responsibilities:
 Answer all incoming phone calls; provide requested information and/or route to
appropriate staff member or staff voicemail, taking messages when necessary
 Assist residents, staff and visitors as appropriate
 Monitor and direct people entering the building
 Collect cash/checks, complete receipts, and drop money and receipts into safe
 Accept in-kind donations, complete donation form
 Provide daily and PRN medication monitoring as necessary
 Monitor clients’ daily interactions and provide staff intervention when necessary (deescalation, CAPS, poison control, etc)
 Complete Front Desk observation notes and incident reports when necessary
 Perform daily security rounds/inspections as assigned
 Lock/unlock building at designated times
 Perform monthly emergency drills and complete all necessary paperwork
 Perform clerical duties and specials projects as assigned
 Maintain sign-in/-out sheets for programs, residents, and visitors
 Maintain daily log of activities, incidents, monitored medications, client contact, overnight
passes, etc.
 Maintain cleanliness of lobby and copy room
 Contact outside agencies when necessary (elevator, alarm, taxi etc)
 Monitor and enforce restricted visitor forms
 Enforce all YWCA policies with clients and visitors (quiet hours, visiting policy, etc)
 Maintain log books as assigned (elevator log, etc)
 Maintain YWCA forms as assigned (employment forms, sign in/out forms, etc)
 Perform other duties as assigned
Qualifications:
1. High School diploma required
2. Experience in Social Service field preferred
3. Courteous with a positive attitude
4. Able to communicate with public
Revised July 2011
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