JOB DESCRIPTION
Job Title:
Front Desk Assistant (Part-Time)
Responsible to:
Front Desk Supervisor
Hours of Work:
This is a temporary, seasonal part time post working approximately 3 to
4 shifts per week. Front desk opening time is 08:45am to 5:15pm Monday to Saturday
(Daily Shift Pattern: Shift 1 - 0845am - 1:15pm, Shift 2 - 10:45am - 3:45pm, Shift 3 - 12:45 5:15pm) and 12.00 midday to 4.00pm on Sundays.
The job description is intended as a working document giving a guideline to the major tasks to be performed.
It is anticipated that the post will develop and working practices change in order to meet the demands of
Salisbury Cathedral, new legislation, and the demands of Chapter. It is expected that the post holder will
contribute to and assist with the future development.
Overview:
To work with other members of the Front Desk team to provide a warm, friendly welcome to
visitors in an efficient, professional manner whilst highlighting, explaining and promoting the
donations system, tower tours, Magna Carta exhibition and guide books to them.
Main duties
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As the first point of contact with visitors, to offer them a professional and warm
welcome at all times;
To encourage donations from visitors to the Cathedral in a friendly but effective way;
To actively promote the opportunity for UK tax-payers to increase their donation through
Gift Aid;
To pro-actively sell the designated range of Cathedral Guide books and leaflets;
To pro-actively assist with the data building of customers through the post-card system;
To take and deal with bookings (to include the on-line booking system) for Tower Tours
– both via the phone and at the donations desk;
To provide information in response to visitor enquiries;
To cash up the till at the end of the shift/day;
To liaise with Visitor Services, Guides, Traffic Managers, Shop Staff, Vergers and
Stewards as appropriate;
To be aware of the Cathedral's Disability, Child Protection and Health and Safety
Policies.
Dress code: Smart (rather than casual).
PERSON SPECIFICATION
Essential
 Well developed communication skills, with tact and diplomacy when dealing with
customers;
 Ability to provide excellent customer service both in person and whilst on the telephone;
 Highly accurate with good attention to detail;
 Personal qualities necessary to work well with other members of the Front Desk team;
 Ability to use own initiative with a responsible and friendly attitude;
 Good time management;
 Ability to work alone, stays calm when put under pressure;
 A good standard of numeracy, and experience of working and handling money;
 A working knowledge of how to operate a computer to include Microsoft Office and till.
Desirable
 Ability to reconcile cash float and takings;
 Awareness of the Cathedral’s life and purpose and therefore comfortable working in a
Christian environment.
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