2016 Technology Budget Notes June 3, 2015 2016 Proposed Technology Operating Budget Hardware Maintenance Telecom / Central Server Hardware Software Licenses Support Equipment Broadband Lines Staff Salaries and Benefits Total Operating Budget South Central Cash Contribution Member costs to be allocated by the Cost Formula Technology Contingency 2016 Amount 2015 Amount $25,757 $22,726 $102,107 $76,676 $5,000 $127,132 $107,475 $74,586 $5,000 $125,547 $892,475 $878,410 $1,229,171 $1,213,744 $237,500 $237,500 $991,671 $976,244 $504,585 $348,889 2016 Technology Operating Budget Notes What’s Changing in 2016? The budget presented above is based on the cost to continue current technology services into 2016 and to expand broadband services. Infrastructure Upgrades: In order to make sure that technology services are delivered as fast as they can be, there will be major upgrades made to the SCLS Technology Infrastructure in 2015, 2016 and 2017. We do not know yet what the budget impact will be, but we anticipate an increase of $40,000 to $200,000 in increased infrastructure hardware costs which will result in $8,000 to $40,000 in increases annually. Additional Help Desk Position: We are also anticipating that there will be additional PCs added to the network and therefore we will maintain the current two halt-time LTE positions. Support for Tablets: SCLS is exploring the possibility of providing support for tablets which will most likely have a fee per supported device, similar to the way we now charge for PC support. The 2016 budgeted amount represents a 2.1% increase over the 2015 budgeted amount. The following is a description of what sort of services each Technology-related account covers. Hardware Maintenance This account covers the annual maintenance contracts for all the Cisco hardware including switches and routers. The Cisco SmartNet maintenance subscription allows us to download and install the latest firmware updates, as well as provide access to Cisco technical support. Hardware maintenance is covered by the Infrastructure and Network Services fees. Increase: This budget line has increased as the equipment to support the increased bandwidth at SCLS libraries costs more, which results in a higher maintenance cost. Maintenance for Enterprise Wireless is also included in this account. Telecommunications and Central Server Hardware This account includes over 150 network switches and routers located in each member library, the primary servers located at SCLS Headquarters (Windows, Web, E-mail, etc.) as well as the UPS power backup units located at SCLS HQ. Each piece of equipment is slated for replacement on a 5-year cycle, with the exception of routers and switches which are on a 6 year rotation. Central server hardware is covered by the Infrastructure and Network Services fees. Increase: This account has increased somewhat from 2015 as we made some adjustments to the required equipment replacement schedule. The Enterprise Wireless equipment is included in this account. In 2016 and 2017 we will be doing major infrastructure upgrades from the current one Gigabit service to a 10 Gigabit service. We have funds in the Technology Contingency account to cover the upgrades, but we do not know yet how this will affect operating costs. Software Licenses Included in the Software Licenses account are: The various software licenses installed on SCLS-supported PCs, both Patron and Staff, the other is covered by the support fee for PCs ($250 per PC). The central software licenses for servers which is included in the Technology Services Infrastructure fee The Enterprise Wireless Software fees which are incorporated into the Network Services fee. Increase: This account increased slightly because the number of PCs supported on the network increased. Support equipment This account covers the technicians’ cellular phones, on call support pagers, the cabling provided by SCLS, miscellaneous expenses such as testing equipment, labelers, and minor software subscriptions necessary to support member libraries. Support equipment costs are covered by the PC Support fee. No change: This account remains the same as 2015. Broadband lines This account covers the expenses associated with the BadgerNet TEACH lines, Charter fees, the SCLS WiscNet Membership Fees, and the MUFN fees. Broadband lines are covered under the Infrastructure and Network services fees. Increase: This account increased when compared to 2015 as some libraries have increased bandwidth, which typically means increases in costs and because the fees for the MUFN portion of the Headquarters bandwidth increased. Staff Salaries and Benefits We will add an option to add an additional Help Desk support staff. Some of the costs for the additional staff will be offset by PCs that are added to the network. Increase. There is an increase in this budget line due to position step increases in salary and the usual cost increases in benefits. 2016 Contingency The contingency fund is used for both unexpected expenses (such as consulting fees) as well as the planned replacement of centralized hardware and bulk purchases of software licenses. We projected carryover into 2015 to be $348,889 however it stands at $504,585. This is partially due to the fact that we incorporated the Enterprise Wireless and Library Online contingency amounts into this account. We do not yet have a predicted carryover amount for 2016. SCLS Cash Contribution South Central will directly contribute $237,500 into the Technology Services Infrastructure budget to offset Technology costs for members participating in any Technology Service.