HEALTHY WEIGHT SERVICE FOR ADULTS – TIER 1 AND TIER 2
Method Statements
Please read this document in conjunction with the specification and answer the
questions below
Section 1: SERVICES TO BE PROVIDED (30%)
1. Tier 1 universal obesity prevention
The Adult Healthy Weight Management Service will contribute to reducing the
prevalence of overweight and obesity in Sheffield by developing a
comprehensive universal training and education programme for all front line
staff having contact with adults and children. The aim of the training is to
implement a clear pathway for healthy weight management and ensure there is
a consistent message given across Sheffield.
Q1.
Bidders must describe their proposed high quality, evidence based service
model of delivery for Tier 1 universal prevention in line with the requirements of the
service specification and are asked to demonstrate how they will deliver the service
and their proposed timeframe
Responses should include detail on the following:
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A description of the approach and the evidence base for this
Activity levels and anticipated numbers of direct and indirect beneficiaries
How will the provider encourage reluctant staff/ staff groups to take up the
training?
A description of how the training programme will promote confidence in staff
and increase their ability to deliver brief intervention and approach the subject
of healthy weight management universally.
Describe how the provider will ensure that the training meets the needs of a
range of front line staff and will accommodate all age ranges
Demonstrate innovatively how the programme will evolve beyond year 1.
A description of how the provider will ensure that clear consistent messages
are given and information is kept up to date and is accessible to staff.
A description of how staff can and will be supported beyond the initial training
sessions.
A description of how this service will link to other healthy weight management
services in Sheffield.
A description of the challenges that may be faced in delivering this programme
and the plans to mitigate.
Bidders must write their response in the box below. Word limit 1500 words
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Q2. Bidders should describe how they will engage with existing services
contributing to healthy weight management and how they will engage them as a
key partner in the tier 1 and 2 services.
Bidders must write their response in the box below. Word limit 500 words
2.0 Tier 2 adult weight management service
Delivery of an evidence based behaviour change weight management service which
will take referrals from front line staff for people who have received brief intervention
and support but have been assessed to need more intensive support and advice.
Q3 Bidders must describe their proposed high quality, evidence based service model
of delivery for the Tier 2 weight management service in line with the requirements of
the service specification. Responses should include detail on the following:
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A description of the planned approach and the evidence base for the proposed
service design
Activity levels and anticipated numbers of direct beneficiaries
A description of how the service will take referrals from frontline staff and how
the provider will ensure a seamless and positive person centered experience
for people who attend
Describe how the provider will assess readiness to change and how they will
deal with people who are not ready to make changes.
A description of how the provider will deal with inappropriate referrals or
referrals requiring different support systems
A description of the challenges that may be faced in delivering this programme
and how the provider will mitigate against the challenges.
The provider must describe how they will provide safe and appropriate advice for
special groups E.g. pregnant women.
Bidders must write their response in the box below. Word limit 1500 words
Q4. Bidders must describe how they will identify and deliver the tier 1 and 2 healthy
weight management service that is appropriate to the needs of adults from different
socio-economic and cultural backgrounds and how they plan to engage with specific
target groups whilst ensuring equitable access to services.
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Bidders must write their response in the box below. Word limit 700 words
Q5. Bidders must describe how they will identify hard to reach groups and how they
will ensure that services are accessible to these groups.
Bidders must write their response in the box below. Word limit 500 words
Q6. Bidders should describe and give an example where possible on how they will
encourage people to stay focused and continue to engage with a healthy weight
management programme. This should include how people will be supported long
term and how they will encourage long term follow up to determine the impact of the
service on behaviour change.
Bidders must write their response in the box below. Word limit 700 words
Q7. Bidders should describe the common issues and barriers faced by service users
entering and leaving the service.
Bidders must write their response in the box below. Word limit 500 words
Q8. How will bidders manage barriers to accessing services and what plans do they
have to prevent relapse?
Bidders must write their response in the box below. Word limit 500 words
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Section 2: SERVICE MARKETING AND HEALTH PROMOTION
LITERATURE(15%)
Q.9 Bidders must describe their annual communication and marketing plan to include
communications to partners, key stakeholders and the target audience.
Bidders must write their response in the box below. Word limit 800 words
Q.10 Bidders must outline how they intend ensure that any health promotion
resources and literature used as part of service delivery are accurate, appropriate,
evidence based and up to date.
Bidders must write their response in the box below. Word limit 500 words
Section 3: ORGANISATION (15%)
Q.11 Bidders must demonstrate a sound understanding of the overweight and obesity
agenda and factors that impact on unhealthy weight gain. Bidders should describe
how they will work with existing partnerships and engage with wider stakeholders as
part of the Sheffield obesity pathway and to advocate on behalf of obesity related
issues.
Bidders must write their response in the box below. Word limit 800 words
Q.12 The Provider must describe their organisation chart and staffing structure in
respect of who will be the lead contact for the service contract.
Bidders must write their response in the box below. Word limit 500 words
Section 4: STAFFING, RECRUITMENT AND BUSINESS CONTINUITY (15%)
Mobilisation
Q13. Bidders must provide a detailed mobilisation plan, including resource allocation required
to ensure delivery of the service for 1st January 2015. The plan should include details
of:
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Risk Management relating to project set up-Quality Management relating to
project set up
Communication Plan relating to project set up
Management of recruitment and of staff transfers (TUPE) where/if appropriate
Liaison with the incumbent provider
Timetable of events
Maximum word count 500
Bidders must write their response in this box.
Recruitment policy
The Provider must have a recruitment policy that supports the delivery of the service
specification. The Provider’s recruitment policy must promote equal opportunity and
anti-discriminatory practice to enable them to attract and retain a high quality
competent employee’s for the duration of the contract. The Provider should commit
to ensuring their workforce matches the diversity of the population served.
The Provider’s recruitment policy must include a process for ensuring that all
required pre and post-employment checks are implemented including enhanced
disclosure checks and must ensure that any new staff that they propose to recruit
will be suitably qualified, experienced and competent to deliver the Services safely
and to a high quality. The provider should also have comprehensive policies and
processes in place to ensure the safety of adults and children who are supported by
the service.
Q14. Bidders must outline how they will meet the above requirements in the delivery
of this service, including enhanced disclosure checks and safeguarding policies and
procedures for adults and children (this service will take 16 year old and over. Child
protection policies cover up to 18 year olds*)
Maximum word count 500
Bidders must write their response in this box.
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Staff training and professional development
The Provider must ensure that all Staff have the necessary training, ongoing support
and professional development and communication skills to undertake their roles.
There must be systems in place to record staff member’s professional registrations,
renewal dates and requirements to maintain registration.
Q15. The Provider must describe how they will ensure that staff have necessary training,
ongoing support and professional development to deliver the service as required by the
contract.
Maximum word count 500
Bidders must write their response in this box.
Q16. Bidders must identify the knowledge, skills and experience that will be required by staff
who are delivering each element of this service. Bidders should outline how they will ensure
that staff are supported to develop and maintain the essential knowledge, skills and
experience.
Maximum word count 500
Contingency arrangements
Business Continuity
The Provider must demonstrate their commitment to business continuity, indicating, in
the unlikely event that the commissioner could not contract manage for a period of
time, the contingency arrangements they would put in place to prevent performance
being affected.
The provider will demonstrate the contingency arrangements they have in place to
ensure adequate cover to ensure continuous service delivery in the occurrence of
planned or unplanned increases in workload and Staff absences.
Q17. Bidders must describe their organisation’s proposals for identifying risks that
may affect service delivery and explain how these risks will be assessed, monitored
and managed. Within your response you should provide an example of your risk
assessment template.
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Maximum word count 500
Q18. Bidders are asked to describe their Clinical Governance arrangements.
Maximum word count 500
Section 5: HIGH QUALITY SERVICE (25%)
The Provider will be required to routinely monitor and evaluate the impact and
effectiveness of the Service and develop an annual service evaluation report,
detailing outcomes and recommendations for service improvements. The Provider
will be required to demonstrate how service user feedback has been gathered and
has been used to shape and improve service delivery.
Q19. Bidders must describe how they will routinely monitor and evaluate the impact
and effectiveness of the Service; in particular how the process objectives and health
objectives outlined in the service specification will be monitored and reported on and
how the service will evidence long term lifestyle changes and which tools will be used.
Maximum word count 800
Q19 Bidders must describe how they will gather feedback from service users and
partners and how this will be used to inform improvements to service delivery.
Maximum word count 500
Q20. Bidders should outline how they would adapt the service to take into account
new guidance and developments and provide an example of where they have
achieved this.
Maximum word count 500
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The data flows set out in the service specification should comply with the Data
Protection Act (DPA) 1998 and should not breach confidentiality or privacy law.
Responsibility remains with the Provider (as data controller) to ensure that all
detailed local arrangements are compliant with the law. In all cases, the
Provider will remain as data controller and the Council will not have access to
personal-confidential data (PCD) without explicit consent from the service user.
Unless explicit consent has been gained from service users, only anonymised
information will flow back to the Council from the Provider. The Provider will
ensure all technical and organisational measures to prevent unauthorised or
unlawful processing of PCD and accidental loss or destruction of or damage to
PCD, including but not limited to taking reasonable steps to ensure the
reliability of staff having access to the data.
Q21. Bidders should describe how they will ensure all data and reports submitted to
the commissioner on time and are accurate and complete.
Maximum word count 500
Complaints and Compliments
The Provider must hold comprehensive complaints and compliment policies in line
with SCC requirements.
Q22. Bidders must describe their complaints and compliments policies and the
process for dealing with these.
Maximum word count 500
Response times
Q23. Bidders must describe how they will meet the response times as set out in the
service specification.
Maximum word count 500
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Q24. Bidders should describe how their proposed service model will target hard to
reach groups and individuals.
Maximum word count 500
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