1
571 Vance Avenue
Memphis, TN 38126
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
2
TABLE OF CONTENT
Names of Owners/Officers ................................................................................................... 3
Faculty with Credentials for Position(s) ............................................................................... 4
THEC Authorization Statement ............................................................................................ 5
Institutional Calendar ............................................................................................................ 6
Description of Facilities and Equipment Used For Educational Purposes ............................ 7
Institutional Purposes and Objectives .................................................................................. 8
Enrollment Procedures/Admission Policy ............................................................................ 9
Attendance Policy ..................................................................................................................10
Progress Reports/Graduation Requirements .........................................................................11
Student Conduct .....................................................................................................................12
Description of Programs Codes/Contact Hours .....................................................................13
Description of Courses ...........................................................................................................14-27
Policies on Leave, Absences, Class Cuts, Tardiness, Make-up Work
And Interruptions For Unsatisfactory Attendance .................................................................28
Grading System And Probation/Suspension Policies ............................................................29
Readmission From Academic Suspension/Dismissal ............................................................30
Readmission From Conduct Suspension/Dismissal...............................................................31
Policy Concerning Credit Granted For Previous Training ....................................................32
Refund/Cancellation Policy ...................................................................................................33-35
Schedule of Tuition, Fees, and Other Charges ......................................................................36
Job Placement Assistance ......................................................................................................37
Grievance Policy ....................................................................................................................38
Transfer of Credits .................................................................................................................39
Compliance with Equal Opportunity Laws............................................................................40
Addendum: Class Schedule(s)
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
3
NAME (S) OF OWNERS AND OFFICERS
Melanie K. Washington ........................................................ President (100% Owner)
Veronyca C. Washington ....................................................... Vice-President of Student Affairs
Ronald K. Washington ........................................................... Dean of Business Affairs
Jennyfer N. Washington......................................................... Director of Admissions/Financial Aid
E.O. Officer
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
4
FACULTY WITH CREDENTIALS FOR POSITONS
NAME
Melanie K. Washington,
MEd, BS
Veronyca C. Washington,
MEd, BS
Ronald K. Washington,
CRCS-I, CCA, MOS, CB
Jennyfer N. Washington, BS
Rachel Lester, MEd, BS, RN
PROGRAM/DEPARTMENT
CREDENTIAL
Administration
Master’s Education
Bachelor’s of Science
Master’s of Public Health
Bachelor’s of Business
Science
Certified Revenue Cycle
Professional-Institution –
Certified Coding
Associate – MicroSoft
Office Specialist –
Certified Bookkeeper
Bachelor’s of Science
Master’s of Nursing
Bachelor’s of Science
Bachelor’s of Science
Certified Coding
Associate
Certified Pharmacy
Technician
Administration/Office
Administration Instructor
Administration
Health Information ManagementOffice Administration
Admissions/Financial Aid
Certified Medical Assistant
Kimbriel Steinberg, RN
Michelle Cotton, CCA
Certified Medical Assistant
Health Information Management
Melissa Garrett, CPhT
Pharmacy Technician
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
5
AUTHORIZATION STATEMENT
The Tennessee Higher Education Commission authorizes Health-Tech
Institute of Memphis. This authorization must be renewed each year and
is based on an evaluation by minimum standards concerning quality of
education, ethical business practices, health and safety, and fiscal
responsibility.
Health-Tech Institute of Memphis is an Equal Opportunity Employer – We
Do Business in Accordance with the Tennessee Fair Employment Practices
Law Any aggrieved person may file a complaint of employment discrimination
with the Tennessee Human Rights Commission at the following location:
U.S. Department of Labor
Director
Civil Rights Center
US Department of Labor
200 Constitution Avenue, NW
Room - N4123
Washington, D.C. 20210
Tennessee Department of Labor
Affirmative Action/EEO
Tennessee Department of Labor
Andrew Johnson Tower, 8th Floor
710 James Robertson Parkway
Nashville, TN 37243-0655
(615) 253-1331
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
6
INSTITUTIONAL CALENDAR
Health Information Management:
Office Administration:
Certified Medical Assistant:
Pharmacy Technician:
Classes are scheduled intermittently during the year. Class schedule includes day and evening times.
*Holiday Closings:
New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
*Students are on vacation at the end of the third (3rd) week in December until the beginning of
the second (2nd) week in January for the holiday season. Administrative Office is open all days
except Sundays and the abovementioned holidays.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
7
DESCRIPTION OF FACILITIES AND EQUIPMENT USED FOR
EDUCATIONAL PURPOSES
571 Vance Avenue Memphis TN 38126
Training:
Institution facilities consist of approximately 4000 square feet of office/training space. There are
three main classrooms:
 Main classroom with TAVS Audio Visual System; seating capacity sixteen (16)
 Clinical Lab with TAVS Audio Visual System with clinical equipment (examination table,
medicine cabinets, durable medical supplies, and medical sink/cabinet); seating capacity
eight (8)
 Computer Lab; sixteen (16) Pentium personal computers on a local network (in-house) with
Wi-fi access for mobile units (phones, tablets, labtops); seating capacity sixteen (16)
 Assessment Center seating capacity eight (8); whiteboard, Wi-Fi,
Administrative:
 Conference Room; seating capacity six (6) for scheduled meetings of employers, agencies,
student conferences, staff, Advisory Board, and accrediting bodies.
 Reception Area; main front entrance with general reception area furniture to greet guest upon
entrance; audio visual security system with special key pad access
 Two (2) executive offices for administrative personnel
Laboratory:
 Gentlemen’s and Ladies’ laboratories with handicap access seating capacity each two (2)
Parking:

Fifty (50) space parking for students, guests, faculty, administration, and other visitors: All
parking is free accessible by handicap access
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
8
INSTITUTIONAL PURPOSES AND OBJECTIVES
Purposes and Objectives:
To provide educational opportunities to the general public in demand occupations based on
outcomes with a certifiable designation.
All training must conclude with students taking a certification test in the area of which they have
been trained.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
9
ENROLLMENT PROCEDURES/
ADMISSION’S POLICY
1) Prospective student must complete application for enrollment with
appropriate documentation (work/school history, vaccinations, transcripts,
drug screen, and background check)
2) Prospective students must complete Assessment Tool:
Healthcare/Business Services:
A. HESI Admission Assessment
I. English Language
a)
Reading Comprehension
b)
Vocabulary and General Knowledge
c)
Grammar
II. Math
a)
Basic Math Skills
III. Science
a)
Biology
b)
Chemistry
c)
Anatomy & Physiology
d)
Physics
IV. Learner Profile
a)
Learning Style
b)
Personality Profile
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
10
ATTENDANCE POLICY
The “Attendance Policy” of Health-Tech Institute of Memphis regarding student’s attendance
is as follows:







No more than three (3) excused absentees during a three month period (90 days)
No more than a total of nine (9) total absentees
Students should inform the administrative office of any excused absent via phone, text
message, or email
Make-up work due to excused or non-excused absents is the responsibility of the
student
Any attendance more than 15 minutes late must be approved by Administration to
prevent being recorded as an absent
Violation of the “Attendance Policy” will be grounds for dismissal from training
program
Students expelled for attendance violation will be required to document fully the
reasons for violating the “Attendance Policy” if seeking re-admittance.
Re-Admittance Following Expulsion Due to Violation of Attendance Acceptable Reasons:



Illness
Death of Immediate Family Member
Unavoidable Change in Employment Schedule
PLEASE SEE VETERANS STUDENT ADDENDUM REGARDING ATTENDANCE
POLICY
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
11
PROGRESS REPORTS
Students must maintain a “D” average (75-80) or above as satisfactory progress. The
institutional system for reporting progress to students will be immediate results from quizzes,
tests, mid-term, and finals.
In addition, students will be provided academic transcripts every ninety (90) days to
summarize progress (grades).
Students are eligible for academic counseling on an as needed basis.
PLEASE SEE VETERANS STUDENT ADDENDUM REGARDING ACADEMIC
PROGRESS POLICY AND PROGRAM COMPLETION
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
12
STUDENT CONDUCT
Students are required to conduct themselves in a proper manner at all times. This includes:






Wearing Uniforms at all Times
No disruptive talking during classes
No arguing or fighting between or among classmates
No disrespectful language towards instructors
No willful damaging of equipment, tools, supplies, or facilities
Any behavior deem inappropriate to a fellow student, faculty, administration, or
visitors/guests
Any violation(s) can be grounds for dismissal without warning.
The following language has been added to the Student Conduct Policy instituted by the
Administration of Health-Tech Institute of Memphis effective August 18, 2008.

Children, family members, guests, are not allowed in training area with students during
class time. If a child, family member, or guests must be present at the training facility
location(s), they would have to reside in a common area (reception, break room,
conference room, etc.)
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
13
DESCRIPTION OF PROGRAMS-CODES/
CONTACT HOURS
PROGRAM CODE: 1337-05
HEALTH INFORMATION MANAGEMENT:
900 CONTACT HOURS
PROGRAM CODE: 1339-08
OFFICE ADMINISTRATON:
900 CONTACT HOURS
PROGRAM CODE: 1338-08
MEDICAL ASSISTANT:
900 CONTACT HOURS
PROGRAM CODE: 4080-11
PHARMACY TECHNICIAN:
900 CONTACT HOURS
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
14
DESCRIPTION OF COURSES – 1337-05
Microsoft Word 2010: Course covers Core Skills required to meet training objectives with working with
text, paragraphs, documents, managing files, using tables, pictures, and charts. This course is computer-based
learning using Microsoft Office and keyboard software. The total contact hours for course are 15 hours
classroom and 20 hours lab.
Microsoft Excel 2010: Course covers Core Skills required to meet training objectives for students to learn
how to work with cells, files, formatting worksheets, page setup & printing, worksheets & workbooks,
formula & functions, and using charts & objects. This course is computer-based learning using Microsoft
Office and keyboarding software. The total contact hours for course are 20 hours classroom and 15 hours lab.
Medical Terminology I: Classroom training covering fundamentals of medical terminology. This includes
the study of prefixes, suffixes and roots. Course includes detail study of anatomy and physiology. Students
have class assignments, homework, practice exams and a comprehensive exam at the completion of course
(Mid-Term). The total contact hours are 30 hours of lab. The textbook for this course is Chabner Medical
Terminology 6th Edition published by Elsevier Saunders.
Medical Terminology II: Classroom training covering the Body Structures and Functions. Students will
learn the many changes that are occurring in today’s health science and medical fields. The multiskilled
health practitioner (MSHP) of today must know the structure and functions of each body system as well as the
common diseases. All diseases and disorders content is integrated within each chapter of textbook. Students
are introduced to ICD-9 CM /10 CM coding directed by a Certified HIM instructor to begin the process of
learning how to apply coding conventions and guidelines for inpatient/outpatient diagnoses and inpatient
procedures. The textbook used for this course covers PowerPoint presentations from Body Structures &
Functions 11th Edition published by Delmar Cengage Learning. The total contact hours are 30 classroom.
Students will use in-house ICD 9/10 CM/PCS coding books for classroom exercises.
Health Information Management: Course provides an intense overview of the health care delivery system
its origins and structure. Students will discuss careers in the field of Health Information Management. The
course will progress to the different health care settings such as hospitals, out patient care, home care, and
managed care. Students will learn patient record and filing systems with the ability to abstract records
confidentially using established federal, state, and local HIPAA guidelines. Students will learn the aspects to
coding and reimbursement related to the health care reimbursement system. The course is designed to prepare
students for certification covering the revenue cycle subject matter including patient access, billing,
credit/collections and revenue cycle management. AAHAM offers certification for institutions (hospitals,
health systems) and professional (physician, clinic) setting. The total contact hours for the course are 64 hours
classroom lecture and 60 hours of lab/comprehensive study. The textbook for this course is American
Association of Healthcare Administrative Management – AAHAM Study Guide.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
15
DESCRIPTION OF COURSES-1337-05 CONT’D
International Classification of Diseases, Clinical Modification (ICD-9-CM/General Equivalency
Mappings –GEMs ICD -10 CM/PCS): The International Classification of Diseases, Clinical Modification
course is based on the official version of the World Health Organization 9th Revision, International
Classification of Diseases (ICD-9). The course is designed for the classification of morbidity and mortality
information for statistical purposes and for the indexing of hospital records by disease and operations, for data
storage and retrieval. Effective October 1, 2014 ICD-10 CM/PCS will be fully implemented and ICD-9 CM
will become a legacy coding system- which means it will be used to archive data but will no longer be
supported or updated by the ICD-9 CM Coordination and Maintenance Committee. Consequently, students
will be trained on GEMs to begin using ICD-10 CM/PCS. ICD-10 CM will be used to code diagnoses
(Volumes 1 & 2 ICD-9 CM). ICD-10-PCS will be used to code inpatient procedures (Volume 3 ICD-9 CM).
The total contact hours for this course are 36 hours classroom lecture and 30 hours lab. The textbook used for
this course is ICD-9 CM Volumes 1, 2, & 3, ICD-10 CM, ICD-10 PCS, and Understanding Health
Insurance11th Edition-A Guide to Billing and Reimbursement published by Delmar Cengage Learning.
Students will use coding textbooks in lab setting in classroom and they are issued a UHI textbook.
Current Procedural Terminology (CPT-4): This course provides training in the listing of descriptive terms
used to identify codes for reporting medical services and procedures. CPT provides a uniform language that
describes medical, surgical, and diagnostic services to facilitate communication among providers, patients,
and insurers. Students are taught the various levels of Evaluation Management (EM) codes and the
importance of the selection of CPT modifiers which further clarifies services and procedures that have been
altered. The textbooks used for this course is CPT-4 published by Optum and AMA. Students will use CPT
coding manual in lab setting in classroom. The total contact hours for the course are 30 hours of classroom
lecture and 16 hours of lab.
HCPCS Level II: This course provides students with training with the standardized language for reporting
professional services, procedure, supplies, and equipment. HCPCS Level II (national codes) was created to
describe common medical services and supplies not classified in CPT (Level I). HCPCS Level II codes
identify services performed by physicians and nonphysicians (e.g. nurse practitioners and speech therapists),
ambulance companies, and durable medical equipment (DME) companies (e.g. prosthetics and orthotics).
The textbook used for this course is the HCPCS Level II published by Optum. The total contact hours are 6
classroom and 6 hours lab.
Revenue Cycle Management (RCM): This course provides students with training in the process that
manages claims processing, payments and revenue generation. It entails using technology to keep track of the
claims process at every point of its life, so the healthcare provider doing the billing can follow the process and
address any issues, allowing for a steady stream of revenue. Students will learn the process use to track
claims in the system to make sure payments are collected and addressing denied claims to increase revenue to
providers. RCM encompasses everything from determining patient insurance eligibility and collecting copays to properly coding claims using ICD-10 CM/PCS. Students are taught the importance of time
management and efficiency as elements of RCM, and a physician’s or hospital’s choice of an Electronic
Medical Record (EMR) can be largely centered on how their RCM is implemented. The textbooks used for
this course includes AAHAM Study Guide, UHI 11th Edition, Electronic Health Record-Elsevier, and Using
the Electronic Health Record-Cengage Learning. The total contact hours are 30 classroom and 16 lab.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
16
DESCRIPTION OF COURSES – 1337-05 CONT’D
Coding For Medical Necessity: Classroom training in coding for medical necessity. Students will be taught
how to select diagnoses and procedures/services from a case and link procedures/services with the diagnosis
code that justifies the medical necessity for performing it. Students will be provided case scenarios and
patient reports to determine diagnoses and procedures/services to be coded, as well as medical necessity
issues. The textbook used for this course is UHI 11th Edition. The total contact hours are 30 hours classroom
and 16 hours lab.
Lab: Lab encompasses every course offered under each program with additional case studies to be completed
as a requirement in program completion and evaluation. Students will gain access through Internet passwords
and access codes. Course completion will be monitored through an enrollment management system by
faculty to provide online assistance, completion verification, and any additional services on a as needed basis.
Certification Training Preparation: Course provides students with certification training in the AAHAM
and AHIMA certifications of Revenue Cycle Specialist/Professional and Coding Associate/Specialist.
Students complete a rigorous 12 weeks of intense review of the Technical Certification Guide for each
certification. Quizzes and tests have prepared with mock examinations and other skills building practices and
exercises. Exercises include completion of CMS 1500 and UB-04 claim forms, medical science, health data,
clinical classification systems, billing and reimbursement, inpatient/outpatient coding, revenue cycle
management, and insurance follow-up/credit & collections. The training module includes textbooks and
software (AAHAM and the Professional Review Guide for the CCA/CCS Examination published by Cengage
Learning. The total contact hours are 80 hours classroom and 60 hours lab.
Job Placement Assistance (JPA): Students will receive 24 hours of job placement assistance (classroom)
training designed to help students identify potential employers for employment or externship. JPA covers a 5
module curriculum including goal setting, resume writing, interview skills, employment application, and
professional ethics.
Critical Thinking: This course is a subset of JPA designed to teach students how to enhance problem solving
and decision-making skills and to become more of a creative thinker. Training is designed to enable students
to maximize their thinking potential and expand their communication skills as effective managers and
strategists. The total classroom contact hours are 18 hours.
Business/Technical Writing: This course is a subset of JPA designed to sharpen the business writing skills of
students. The course will teach how to write with clarity and conciseness in written communication and how
to recognize and avoid common mistakes of business writing with techniques to deliver persuasively and
professionally. The total classroom contact hours are 20 hours.
Externship: Students are required to complete 240 hours of on-the-job experience prior to graduation
(externship) at hospitals, physicians’ practices, out-patient care facilities or other health related facilities, such
as, law offices, insurance companies, or other health vendor establishments. Students must have documented
proof of externship received with performance evaluation signed. Please note: Externships are earned
during classroom/lab training. Students much exhibits the characteristics of Professionalism – Attitude/Self
Esteem, Communication, Conflict Management, Customer Service, Diversity Awareness, Leadership,
Managing Change, Productivity, Professional Ethics, Team-Building, and Telephone Skills for the
Healthcare Setting to meet candidacy for institutional referral. Student individual externships are accepted
provided that proof of completion (Externship Evaluation) is performed.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
17
DESCRIPTION OF COURSES – 1339-08
Keyboarding I: Program teaches the fundamentals of keyboarding with assessments, fun games, and
challenges. The total contact hours for course are 24 classroom and 24 hours lab.
Microsoft Word 2010: Course covers Core Skills required to meet training objectives with working with
text, paragraphs, documents, managing files, using tables, pictures, and charts. This course is computer-based
learning using Microsoft Office and keyboard software. The total contact hours for course are 30 hours
classroom and 30 hours lab.
Microsoft Excel 2010: Course covers Core Skills required to meet training objectives for students to learn
how to work with cells, files, formatting worksheets, page setup & printing, worksheets & workbooks,
formula & functions, and using charts & objects. This course is computer-based learning using Microsoft
Office and keyboarding software. The total contact hours for course are 30 hours classroom and 30 hours lab.
Microsoft Powerpoint 2010: Program covers skill sets required to meet training objectives with working
with creating a presentation, modifying a presentation, text, visual elements, customizing a presentation,
creating output, delivering a presentation, and managing files. The total contact hours for course are 30 hours
classroom and 30 hours lab.
Accounting I: This course is an analytical study of basic accounting theory and practices, conventional
double-entry accrual accounting procedures, elementary procedures applied to service and merchandising
activities of a proprietorship, partnership and corporate form of business dealing with form, content of
statements, records, analyses and reports. The total contact hours for course are 60 hours classroom and 60
hours lab.
Accounting II: This course provides in depth study of accounting theory and practices through the trial
balance, payroll, financial statements, analyses, and reporting. Course also encompasses the difference
between books (financial statement) vs. tax (tax return) depreciation. The Generally Accepted Accounting
Principles GAAP and federal income tax depreciation rules are thoroughly discussed. Finally, students will
be provided in-depth study of inventory accounting (recording and valuing merchandise inventory). Students
will learn terms associated with inventory such as F.O.B. (free on board) shipping and F.O.B. destination.
Students will be taught the periodic and perpetual methods of inventory purchasing using both the weighted
and moving average methods. The total contact hours for course are 60 classroom and 60 hours lab.
Computer Accounting (QuickBooks ®): QuickBooks is the best-selling accounting software product on the
market today with over 30 million users. Developed specifically for the small business, it is a program that
allows users with knowledge of accounting to write checks, prepare payrolls, and manage a company’s
finances. The total contact hours for course are 20 classroom and 30 hours lab.
Business Ethics: This course is designed to teach students the obligation with becoming an office
administrative specialist including providing high quality professional service, remaining current and up to
date with matters relating to the profession, confidentiality of all matters relating to the employer, loyalty, and
not to engage in activity that is in conflict with the employer’s interests. The total contact hours for course are
20 classroom.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
18
DESCRIPTION OF COURSES- 1339-08 CONT’D
Lab: Lab encompasses every course offered under each program with additional case studies to be completed
as a requirement in program completion and evaluation. Students will gain access through Internet passwords
and access codes. Course completion will be monitored through an enrollment management system by
faculty to provide online assistance, completion verification, and any additional services on as needed basis.
Certification Training Preparation: Course provides students with certification training in MicroSoft
Office Specialist certifications of Word, Excel, and Powerpoint and the Certified Bookkeeper offered by the
American Institute of Professional Bookkeepers. Students complete a rigorous intense review of the Certiport
Practice Test for each MicroSoft Specialist certification. Practice tests have prepared with mock
examinations similar to the actual certification test to prepare students for certification. Students taking the
AIPB Bookkeeper test are prepared in two parts. Part I: Consist of Mastering Adjusting Entries and
Correction of Accounting Errors. Students will review all course materials from text books and instructor
lectures in preparation of certification. Part II: Consist of Payroll and Depreciation. Students will review all
course materials from textbooks and instructor lectures in preparation of certification. The total contact hours
are 54 hours classroom and 56 hours lab.
Job Placement Assistance (JPA): Students will receive 24 hours of job placement assistance (classroom)
training designed to help students identify potential employers for employment or externship. JPA covers a 5
module curriculum including goal setting, resume writing, interview skills, employment application, and
professional ethics.
Critical Thinking: This course is a subset of JPA designed to teach students how to enhance problem solving
and decision-making skills and to become more of a creative thinker. Training is designed to enable students
to maximize their thinking potential and expand their communication skills as effective managers and
strategists. The total classroom contact hours are 18 hours.
Business/Technical Writing: This course is a subset of JPA designed to sharpen the business writing skills of
students. The course will teach how to write with clarity and conciseness in written communication and how
to recognize and avoid common mistakes of business writing with techniques to deliver persuasively and
professionally. The total classroom contact hours are 20 hours.
Externship: Students are required to complete 240 hours of on-the-job experience prior to graduation
(externship) with an organization comprised of a minimum of 5 employees. The purpose of the externship is
for students to gain insight into the business office operations of an organization. Students must have
documented proof of externship received with performance evaluation signed. Please note: Externships are
earned during classroom/lab training. Students much exhibits the characteristics of Professionalism –
Attitude/Self Esteem, Communication, Conflict Management, Customer Service, Diversity Awareness,
Leadership, Managing Change, Productivity, Professional Ethics, Team-Building, and Telephone Skills for
the Business Service Setting to meet candidacy for institutional referral. Student individual externships are
accepted provided that proof of completion (Externship Evaluation) is performed
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
19
DESCRIPTION OF COURSES - 1338-05
Microsoft Word 2010: Course covers Core Skills required to meet training objectives with working with
text, paragraphs, documents, managing files, using tables, pictures, and charts. This course is computer-based
learning using Microsoft Office and keyboard software. The total contact hours for course are 20 hours
classroom and 20 hours lab.
Microsoft Excel 2010: Course covers Core Skills required to meet training objectives for students to learn
how to work with cells, files, formatting worksheets, page setup & printing, worksheets & workbooks,
formula & functions, and using charts & objects. This course is computer-based learning using Microsoft
Office and keyboarding software. The total contact hours for course are 20 hours classroom and 20 hours lab.
Medical Terminology I: Classroom training covering fundamentals of medical terminology. This includes
the study of prefixes, suffixes and roots. Classes include detail study of anatomy and physiology. Students
have class assignments, homework, practice exams and a comprehensive exam at the completion of course.
The total contact hours are 30 hours of lab. The textbook for this course is Chabner Medical Terminology 6th
Edition published by Elsevier Saunders.
Medical Terminology II: Classroom training covering the Body Structures and Functions. Students will
learn the many changes that are occurring in today’s health science and medical fields. The multiskilled
health practitioner (MSHP) of today must know the structure and functions of each body system as well as the
common diseases. All diseases and disorders content is integrated within each chapter of textbook. Students
are introduced to ICD-9 CM /10 CM coding directed by a Certified HIM instructor to begin the process of
learning how to apply coding conventions and guidelines for inpatient/outpatient diagnoses and inpatient
procedures. The textbook used for this course covers PowerPoint presentation from Body Structures &
Functions 11th Edition published by Delmar Cengage Learning. The total contact hours are 30 classroom.
Students will use in-house ICD 9/10 CM/PCS coding books for classroom exercises.
Health Information Management: Course provides an intense overview of the health care delivery system
its origins and structure. Students will discuss careers in the field of Health Information Management. The
course will progress to the different health care settings such as hospitals, out patient care, home care, and
managed care. Students will learn patient record and filing systems with the ability to abstract records
confidentially using established federal, state, and local HIPAA guidelines. Students will learn the aspects to
coding and reimbursement related to the health care reimbursement system. The course is designed to prepare
students for certification covering the revenue cycle subject matter including patient access, billing,
credit/collections and revenue cycle management. AAHAM offers certification for institutions (hospitals,
health systems) and professional (physician, clinic) setting. The total contact hours for the course are 64 hours
classroom lecture and 60 hours of lab/comprehensive study. The textbook for this course is American
Association of Healthcare Administrative Management – AAHAM Study Guide.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
20
DESCRIPTION OF COURSES - 1338-08 CONT’D
International Classification of Diseases, Clinical Modification (ICD-9-CM/General Equivalency
Mappings –GEMs ICD -10 CM/PCS): The International Classification of Diseases, Clinical Modification
course is based on the official version of the World Health Organization 9th Revision, International
Classification of Diseases (ICD-9). The course is designed for the classification of morbidity and mortality
information for statistical purposes and for the indexing of hospital records by disease and operations, for data
storage and retrieval. Effective October 1, 2014 ICD-10 CM/PCS will be fully implemented and ICD-9 CM
will become a legacy coding system- which means it will be used to archive data but will no longer be
supported or updated by the ICD-9 CM Coordination and Maintenance Committee. Consequently, students
will be trained on GEMs to begin using ICD-10 CM/PCS. ICD-10 CM will be used to code diagnoses
(Volumes 1 & 2 ICD-9 CM). ICD-10-PCS will be used to code inpatient procedures (Volume 3 ICD-9 CM).
The total contact hours for this course are 30 hours classroom lecture and 15 hours lab. The textbook used for
this course is ICD-9 CM Volumes 1, 2, & 3, ICD-10 CM, ICD-10 PCS, and Understanding Health
Insurance11th Edition-A Guide to Billing and Reimbursement published by Delmar Cengage Learning.
Students will use coding textbooks in lab setting in classroom and they are issued a UHI textbook.
Current Procedural Terminology (CPT-4): This course provides training in the listing of descriptive terms
used to identify codes for reporting medical services and procedures. CPT provides a uniform language that
describes medical, surgical, and diagnostic services to facilitate communication among providers, patients,
and insurers. Students are taught the various levels of Evaluation Management (EM) codes and the
importance of the selection of CPT modifiers which further clarifies services and procedures that have been
altered. The textbooks used for this course is CPT-4 published by Optum and AMA. Students will use CPT
coding manual in lab setting in classroom. The total contact hours for the course are 24 hours of classroom
lecture and 15 hours of lab.
HCPCS Level II: This course provides students with training with the standardized language for reporting
professional services, procedure, supplies, and equipment. HCPCS Level II (national codes) was created to
describe common medical services and supplies not classified in CPT (Level I). HCPCS Level II codes
identify services performed by physicians and nonphysicians (e.g. nurse practitioners and speech therapists),
ambulance companies, and durable medical equipment (DME) companies (e.g. prosthetics and orthotics).
The textbook used for this course is the HCPCS Level II published by Optum. The total contact hours are 6
classroom and 6 hours lab.
Medical Records Management: This course covers the use and management of medical records either
manually or electronically. Every medical facility generates a large amount of information. Students will
learn the primary purposes of the medical record in an ambulatory setting: 1). Provide a base for managing
patient care, 2). Provide interoffice and intraoffice communication as necessary, 3). Determine any patterns
that surface to signal the provider of patient needs, 4). Serve as a basis for legal information necessary to
protect providers, staff, and patients, 5). Provide clinical data for research. Student will receive Health IT
training in the electronic medical record (EMRs) as it relates to laboratory, reception, and clinical components
in a total practice management system. The textbook used for this course is Comprehensive Medical Assisting
published by Delmar Cengage Learning. Textbook includes DVDs, CDs, and internet access for additional
case studies and lab. The total contact hours are 8 classroom and 8 lab.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
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CLINICAL STUDIES - 1338-08 CONT’D
Infection Control and Medical Asepsis: This course addresses the principles of the process of infection and
control measures for use in ambulatory care settings. Because medical assistants deal directly with patients
and other healthcare professionals, stringent adherence to the principles can greatly reduce transmission, or
spread of infectious disease. The training is designed prepare students for continuous reliance on infection
control measures to ensure a clinical environment that is as safe as possible for employees, patients, and
families. The total contact hours are 8 classroom and 8 lab.
Vital Signs and Measurements: This course prepares students for the important and commonly performed
tasks of a medical assistant which is obtaining and recording patient vital signs and body measurements.
Vital signs include temperature, pulse, respiration, and blood pressure. Although height and weight
measurements are not considered vital signs, they are often a routine part of a patient visit. The total contact
hours are 16 classroom and 8 lab.
The Physical Examination: This course discusses the role of a medical assistant and provides hands-on
demonstrations of the physical examination of patients in an ambulatory setting. The physical examination is
performed to obtain a picture of the health and well-being of the patient. The course provides students with
the two main categories of the physical examination: (patient preparation and room preparation) Patient
preparation includes patient explanation and preparation, positioning, draping, vital signs, specimen collection
such as urine and blood, and electrocardiogram (ECG). Room preparation includes assembling the
appropriate instruments and equipment for the provider and ensuring patient privacy and comfort. Additional
training includes supporting the patient, handling the provider instruments and equipment as required, and
taking notes to be entered into the electronic medical record (EMR). The total classroom hours 24 and 16
lab.
Phlebotomy: Venipuncture and Capillary Puncture: This course covers the important task of collecting
blood samples from patients for diagnostic testing. The medical assistant role is to provide a great level of
professionalism, efficiency, competency, and infection control when performing venipunctures. Students will
be trained in a clinical lab environment using patient “dummies” to perform repeated simulations of
conducting a venipuncture. Students will be taught the various syringes and needles used in phlebotomy
along with proper safety and blood collection techniques. Students will be trained in proper use of vacuum
tubes and adapters/holders and their collection requirements (color scheme system) for test to be performed.
Student will receive OSHA standard training in needle safety to prevent on-the-job needle stick injuries. The
total classroom hours are 16 and 10 lab.
Lab: Lab encompasses every course offered under each program with additional case studies to be completed
as a requirement in program completion and evaluation. Students will gain access through Internet passwords
and access codes. Course completion will be monitored through an enrollment management system by
faculty to provide online assistance, completion verification, and any additional services on a as needed basis.
Students will be required to view DVDs prior to class which demonstrates Clinical Studies program
coursework. Students will be required to complete Medical Office Simulation Software (MOSS) which
demonstrates the principles f or establishing an electronic medical record. Students will be receive workbook
accompanying administrative and clinical studies: Comprehensive Medical Assisting – Delmar Cengage to
complete in-depth lab case scenarios and studies.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
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CERTIFICATION PREP/PRACTICUUM – 1338-08 CONT’D
Certification Training Preparation: Course provides students with certification training in the AAHAM
and National Healthcareer Association - NHA certifications of Revenue Cycle Specialist/Certified Clinical
Medical Assistant. Students complete a rigorous 6 weeks of intense review of the Technical Certification
Guide for AAHAM certification. Quizzes and tests have prepared with mock examinations and other skills
building practices and exercises. Exercises include completion of CMS 1500 claim form. CCMA certification
prep is offered through an online study guide and practice test with ATI-Allied Health, a certification prep
training partner with NHA. The CCMA certification is a NCCA Accredited Program. The total contact hours
are 60 hours classroom and 60 hours lab.
Job Placement Assistance (JPA): Students will receive 24 hours of job placement assistance (classroom)
training designed to help students identify potential employers for employment or externship. JPA covers a 5
module curriculum including goal setting, resume writing, interview skills, employment application, and
professional ethics.
Critical Thinking: This course is a subset of JPA designed to teach students how to enhance problem solving
and decision-making skills and to become more of a creative thinker. Training is designed to enable students
to maximize their thinking potential and expand their communication skills as effective managers and
strategists. Critical Thinking software as related to the medical assistant’s role in an ambulatory setting is
provided to students. Software includes case studies and critical thinking challenges for students related to an
ambulatory setting. The total contact classroom hours are 18 hours.
Business/Technical Writing: This course is a subset of JPA designed to sharpen the business writing skills of
students. The course will teach how to write with clarity and conciseness in written communication and how
to recognize and avoid common mistakes of business writing with techniques to deliver persuasively and
professionally. The total contact classroom hours are 20 hours.
Basic Life Support: Students will be certified in First Aid and CPR. Certification Training is offered by
Pulse First 1 on contractual basis. The total classroom training is 8 hours.
Externship: Students are required to complete 240 hours of on-the-job experience prior to graduation
(externship) at hospitals, physicians’ practices, out-patient care facilities or other health related facilities, such
as, law offices, insurance companies, or other health vendor establishments. Students must have documented
proof of externship received with performance evaluation signed. Please note: Externships are earned
during classroom/lab training. Students much exhibits the characteristics of Professionalism – Attitude/Self
Esteem, Communication, Conflict Management, Customer Service, Diversity Awareness, Leadership,
Managing Change, Productivity, Professional Ethics, Team-Building, and Telephone Skills for the
Healthcare Setting to meet candidacy for institutional referral. Student individual externships are accepted
provided that proof of completion (Externship Evaluation) is performed.
Health-Tech Institute of Memphis
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DESCRIPTION OF COURSES - 4080-11
Medical Terminology: This course introduces the terminology and abbreviations commonly used in
medicine. Topics include prefixes, suffixes, medical word roots, combined forms, special endings, plural
forms, abbreviations, and symbols related to anatomy, disease states, and medical treatment. Emphasis is
placed on spelling, definition, usage, and pronunciation. The total contact hours are 24 lecture hours and 16
lab hours.
Orientation to Pharmacy Practice: This course reviews the contributions made by nations of the world to
the practice of pharmacy, past and present. The course reviews the role of professional pharmacy
organizations, past and present, in improving the practice of pharmacy and the role of the pharmacy
personnel. Students also learn about new drug development, drug distribution, and the role of the pharmacy
technician in drug procurement. Course material includes the types of sites that currently employ pharmacy
technicians, including an analysis of the role of pharmacy technicians in various job settings. Current trends
that can affect the future direction for pharmacy technicians, including national certification, are also
discussed. The total contact hours are 16 lecture hours and 16 lab hours.
Introduction to Measurements: This course provides the basic to the metric system which is used
throughout pharmacy because of its accuracy. Students will be taught how units used in the metric system
include the millimeter (ml), cubic centimeter (cc), and liter (L) for volume; kilogram (kg), gram (g),
milligram (mg), and microgram (mcg) for weight; and millimeter (mm0 and meter (m) for distance. For
students to successfully complete the course, knowing the basics for volume and weight conversions is
necessary. The total contact hours are 20 lecture and 8 lab.
Anatomy & Physiology: Course provides brief overview of each body system and the medications used to
treat common conditions that afflict these systems. Course includes detailed discussions of anatomy and
physiology, as well as photographs of a number of drugs used to treat various conditions of each body
systems. The total contact hours are 24 lecture and a total of 16 lab hours. The textbook for this course
published Saunders Elsevier, Teresa Hopper, Mosby’s Pharmacy Technician Principles & Practices.
Basic Science of Pharmacology:
Microbiology:
Students are taught how organisms are classified using taxonomic systems; in particular, the system
of Whittaker will be highlighted. Students will become familiar with the characteristics of each of the
five kingdoms of organisms and what diseases are caused by the members of each kingdom.
Chemistry:
Students are taught the importance of chemistry to their future careers as pharmacy technicians.
Students will learn the basic ions necessary for proper electrolyte balance and what each one
contributes to the body. Students will also review atoms, molecules, protons, electrons, and neutrons.
Students will learn that chemistry plays an important role in the action and reaction of drugs.
The total contact hours are 24 lecture hours and 16 lab hours. The textbook for this course published by
Saunders Elsevier, Teresa Hopper, and Mosby’s Pharmacy Technician Principles & Practices.
Health-Tech Institute of Memphis
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Publication Date(s) 07/01-08 – 07/01/17
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DESCRIPTION OF COURSES - 4080-11 CONT’D
Pharmacy Law: This course is designed to introduce students to federal and state laws governing the practice
of pharmacy. Special emphasis is given to areas of state laws regulating activities of pharmacy technicians.
The total contact hours are 16 lecture hours and 8 lab hours.
Classifications of Drugs: Course covers each major drug classification. A description of every drug
classification helps the pharmacy technician student understand how similar agents work. Course also
includes text discussion on vitamins and minerals. The total contact hours are 16 lecture hours and a total of
16 lab hours. The textbook for this course published by Saunders Elsevier, Teresa Hopper, and Mosby’s
Pharmacy Technician Principles & Practices.
Pharmacy Ethics: This course explores commonly encountered ethical dilemmas from pharmacy practice.
On completion of this course, students will have attained skills that will enable them to identify unethical
behaviors and possible solutions and to consider solutions for appropriateness using ethical decision-making
models. Students learn evaluation skills that enable them to determine “the best possible solution” for a given
ethical dilemma. The total contact hours are 16 lecture hours and 16 lab hours.
Pharmacology I: This course reviews the principles of drug action including introduction to
pharmacokinetics and pharmacodynamics. Students also study anatomy and physiology of the nervous system
and discuss drugs used in the treatment of disorders of the nervous system. The total contact hours are 16
lecture hours and 16 lab hours.
Pharmacology II: This course is a continuation of Pharmacology I. Students briefly will study the anatomy
and physiology of the cardiovascular, gastrointestinal, endocrine, integumentary, respiratory, and reproductive
systems. Students discuss treatment of bacterial and viral infections. The pharmacy technician’s role in the
management of diabetes and hypertension is covered. The total contact hours are 16 lecture hours and 16 lab
hours.
Applied Pharmacy Technology I: This course reviews the history of computers in pharmacy, current
practice applications, and future trends. Legal and ethical issues surrounding information collection and
retrieval also are addressed. The laboratory component of this course is designed to provide students with
skills and knowledge needed to process prescriptions using pharmacy software. Students will attain
proficiency in the use of ambulatory care prescription processing software. The total contact hours are 16
lecture hours and 16 lab hours.
Applied Pharmacy Technology II: This course reinforces what was learned in Pharmacy Technology I—
specifically, prescription entry and billing to the third party. Students will improve their understanding of
insurance billing for prescriptions, such as how to get correct information to avoid unnecessary problems.
Additionally, students analyze rejected insurance claims to learn how to problem solve billing issues and get
the prescription “paid” by the insurance carrier. Students review patient profiling and prescription filling and
refilling. Students will learn the use of dispense as written (DAW) codes, pneumonic direction (SIG) codes,
prior authorization, denial overrides, and drug utilization review (DUR) codes. Merging and deleting files also
is covered. Students in this course increase their knowledge of pharmaceuticals, learning approximately 100
additional drugs. The total contact hours are 24 lecture hours and 16 lab hours.
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DESCRIPTION OF COURSES - 4080-11 CONT’D
Lab: Lab encompasses every course offered under each program with additional case studies to be completed
as a requirement in program completion and evaluation. Students will gain access through Internet passwords
and access codes. Course completion will be monitored through an enrollment management system by
faculty to provide online assistance, completion verification, and any additional services on as needed basis.
AIDS Education and CPR: This course satisfies requirements for acquired immunodeficiency syndrome
(AIDS) education for pharmacy technicians. Covered in the course is the cause of human immunodeficiency
(HIV)/AIDS, universal precautions, and legal and ethical issues associated with HIV/AIDS. Students are
exposed to psychosocial issues, and the global impact of the disease is presented. The role of the pharmacy
technician, including the Health Insurance Portability and Accountability Act of 1996 regulations, is
presented.
American Red Cross and/or Heart and Stroke Foundation of Canada and the Canadian Red Cross guidelines
for cardiopulmonary resuscitation (CPR) are described, with the opportunity for students to demonstrate an
ability to perform CPR, according to guidelines. The total contact hours are 8 lecture hours and 4 lab hours.
Communication Skills for Pharmacy Practice: This course is designed to assist students in developing the
necessary communication skills to function competently as contributing members in a pharmacy work setting.
Students participate in team-building exercises and are introduced to effective communication tools.
Furthermore, students learn skills to deal constructively with information, ideas, and emotions associated with
issues of diversity, culture, ethnicity, race, gender, religion, age, sexual orientation, and abilities. The total
contact hours are 12 lecture hours and 8 lab hours.
Community Practice, Pharmacy Records, and Inventory Management: This course is designed to
provide skills necessary to practice effectively in an ambulatory care setting. Students learn to interpret
prescription contents, the top 100 drugs, inventory control procedures, tasks associated with procurement of
pharmaceuticals, completing and filing records for third-party reimbursement, and requirements for
completing and filing prescription records. Students also are introduced to extemporaneous compounding.
The total contact hours are 16 lecture hours and 8 lab hours.
IV Admixture and Aseptic Technique I: This course is an introduction to aseptic techniques and sterile
product preparation in institutional care settings. The devices and manipulation techniques necessary to
maintain sterility and mechanics of a hospital pharmacy are discussed and practiced in laboratory exercises.
The total contact hours are 16 lecture hours and 16 lab hours.
IV Admixture and Aseptic Technique II: This course is a continuation of IV Admixture and Aseptic
Technique I, focusing on the preparation of cardiac and other titratable drips, IV antibiotics, chemotherapy,
large volume parenteral solutions, and total parenteral nutrition (TPN) solutions. Students learn the basic
indications, mechanism of actions of specific cardiac drugs, and calculations for selected drug concentrations.
Proper technique for mixing and labeling thrombolytic, cardiac drips, and chemotherapeutic drugs is
introduced. Laboratory sessions provide the opportunity for students to practice technique. The total contact
hours are 24 lecture hours and 16 lab hours.
Health-Tech Institute of Memphis
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DESCRIPTION OF COURSES - 4080-11 CONT’D
Job Placement Assistance (JPA): Students will receive 24 hours of job placement assistance (classroom)
training designed to help students identify potential employers for employment or externship. JPA covers a 5
module curriculum including goal setting, resume writing, interview skills, employment application, and
professional ethics.
Certification Prep: Course is designed to assist students with preparation for the national certification test
with NHA. Practice tests are formatted similarly to the national exam (multiple-choice) relative to the
curriculum taught. Course content will include taking new prescriptions, assisting the pharmacist, record
keeping, and preparing controlled substances for delivery. Other tasks include understanding formulary,
preparing and/or repackaging medications, calibrating equipment, and calculations. The total contact hours
are 24 lecture hours and 18 lab hours. The textbook for this course published by Saunders Elsevier, Teresa
Hopper, Mosby’s Pharmacy Technician Principles & Practices and Mosby’s Review for the Pharmacy
Technician Certification Examination, Second Edition published by Mosby Elsevier.
Critical Thinking: Pharmacy technicians must develop critical thinking skills if they are to be effective
members of the pharmacy team. Controversy exists about whether critical thinking can be taught in a
classroom setting. Current thought is that the best approach to developing critical thinking is to practice
thinking critically through active engagement in the process. This is achieved by have students engaging in
problem solving real-world issues. It is essential for students to be presented with issues that have the
potential for multiple solutions. Students can debate the pros and cons or risk-benefit ratio of each possible
solution.4
Inquiry-based instruction is an essential strategy for developing critical thinking skills. Inquiry-based
instruction encourages students to think more deeply about a topic. This is accomplished by listening to their
classmate’s counterarguments and by exploring the implications of their actions and the actions of others.
Critical thinking exercises require students to explore multiple perspectives and a variety of alternate
solutions before attempting to solve a real-world problem.
Student-led study groups have proved to be a successful mechanism for engaging students in the process of
thinking critically about a topic.5 For example, students studying clinical depression can form groups to study
drugs, adverse reactions, prescribing practices, and alternative therapies. They then would engage in a debate
about when and how best to treat patients with depression. The total contact hours are 18 lecture hours and
16 lab hours.
Business/Technical Writing: This course is a subset of JPA designed to sharpen the business writing skills of
students. The course will teach how to write with clarity and conciseness in written communication and how
to recognize and avoid common mistakes of business writing with techniques to deliver persuasively and
professionally. The total contact hours are 20 hours lecture hours and 8 lab hours.
Health-Tech Institute of Memphis
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Publication Date(s) 07/01-08 – 07/01/17
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DESCRIPTION OF COURSES - 4080-11 CONT’D
Externship: The pharmacy technician internship is designed to enable students to obtain hands-on experience
in a pharmacy setting. The primary objective of internship is to be sure the student gains practical experience,
knowledge, skills, and insight into the various aspects of the pharmacy technician’s job. The course is
structured to be a learning experience, so the student and preceptor/teaching personnel should commit
themselves to working toward that objective. This internship brings together all of the academic knowledge
gained in the classroom with practical hands-on participation in various pharmacy settings. The clinical
experience gained at these sites is invaluable in ensuring that the student becomes a competent pharmacy
technician in all settings. Evaluation forms for the student and preceptor must be completed separately. Please
note: Externships are earned during classroom/lab training. Students much exhibits the characteristics
of Professionalism – Attitude/Self Esteem, Communication, Conflict Management, Customer Service,
Diversity Awareness, Leadership, Managing Change, Productivity, Professional Ethics, Team-Building, and
Telephone Skills for the Pharmacy Setting to meet candidacy for institutional referral. Student individual
externships are accepted provided that proof of completion (Externship Evaluation) is performed.
The total contact hours for externships are a minimum of 240 hours.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
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POLICIES ON LEAVE, ABSENCES, CLASS CUTS, TARDINESS, MAKE-UP WORK AND
INTERRUPTIONS FOR UNSATISFACTORY ATTENDANCE
Student Conduct
Students are obligated to comply with student conduct policy and procedures. Misconduct is defined as
behavior that negatively affects the institution’s educational mission. Disciplinary action is taken when
misconduct occurs. Misconduct is defined as:
1. Academic dishonesty (cheating, plagiarism, or knowingly furnishing false information)
2. Intentional falsification of statements and/or filing false charges against the institution or members of
the institution
3. Intentional disruption of teaching, administration, or other campus activities
4. Physical and verbal abuse of any person on institution premises or conduct which threatens or
endangers the safety and health of any individual
5. Failure to comply with the direction of campus employees acting in performance of their duties
6. Use of computing facilities for personal profit or gain
Disciplinary Actions
1. Disciplinary warning: oral notice of violation of institution rules
2. Reprimand: formal action censuring a student for violation of institution rules, made in writing
3. Disciplinary probation: formal action placing conditions upon student’s continued attendance for
violation of institution rules
4. Summary suspension: temporary dismissal for violation of institution rules
5. Expulsion: dismissal for violation of institution rules or failure to meet institution standards of
conduct, for indefinite period of time or permanently
Expectations for Exams or Assignments
1. Students who are disruptive during exams will be asked to leave, and the exam will be forfeited.
2. Students who are discovered cheating on exams will be asked to leave, and the exam will be forfeited.
Students who are discovered cheating a second time will face disciplinary action.
3. Makeup exams:
a. The instructor must be notified before the exam is given (24 hours preferred, leaving a voice mail
message if necessary).
b. Must be taken the first day upon return to classes
c. Subject to a 10% penalty
Homework
1. All homework assignments received 1 day past the due date will be subject to a 10% penalty.
2. All homework assignments not received by 3 days past the due date will not be accepted.
Lab Assignments
1. Lab assignments received 1 day past the due date will be subject to a 10% penalty.
2. Lab assignments not received by 3 days past the due date will not be accepted.
Course Requirements:
Student must achieve a 75% average or higher on assignments and exams to complete all courses
satisfactorily.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
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GRADING SYSTEM AND PROBATION/SUSPENSION POLICIES
Grading System combines results of quizzes, test, mid-term, and finals scores with lab assignments
submissions to produce an overall training score to evaluate and assess a student’s skill proficiency.
The Grade System is as follows:
Grade
(Numeric)
94-100
87- 93
81- 86
75- 80
Below 75
(Alpha)
A
B
C
D
F
(Points)
4
3
2
1
0
Students who are below the 75 percentile will be referred to the Vice-President of Student
Affairs for academic counseling. Academic counseling may require additional tutoring, lab
assignment, make-up work, and re-assessment to evaluate a student’s skill proficiency. If
student’s grades do not improve at next reporting cycle, student will be suspended without
recourse (appeal) for unsatisfactory progress.
Health-Tech Institute of Memphis
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Publication Date(s) 07/01-08 – 07/01/17
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READMISSION FROM ACADEMIC SUSPENSION/DISMISSAL
Students who have been dismissed for unsatisfactory progress (academic) will not be
readmitted under any circumstance(s). Institution will follow policy (tutoring, make-up work,
lab assignment, and re-assessment) as written.
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READMISSION FROM CONDUCT SUSPENSION/DISMISSAL
All readmission from conduct suspension/dismissals will be the sole discretion of the Vice-President
of Student Affairs to weight any mitigating circumstance to waive the suspension/dismissal.
Students will forfeit their Financial Aid and a pro-rated reimbursement will be made to financial aid
supporting agency (Title IV, VA, WIA).
If a determination by the Vice-President of Student Affairs waives the suspension/dismissal, the
student’s financial aid will remain in good standing.
Health-Tech Institute of Memphis
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Publication Date(s) 07/01-08 – 07/01/17
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POLICY REGARDING ACCEPTANCE OF CREDIT FOR PRIOR EDUCATION AND
TRAINING AND ADVANCED STANDING
Institution does not have a policy of accepting credits granted for previous education, training, and
experience. Students enrolled in Approved Program should be aware that completion is based on all
program contact hours earned with institution. (No acceptance of credits)
PLEASE SEE VETERANS STUDENT ADDENDUM REGARDING PRIOR CREDIT
POLICY PER TITLE 38 CODE OF FEDERAL REGULATIONS (38 CFR), SECTION
21.4253 (d)(3)
Health-Tech Institute of Memphis
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REFUND POLICY
Veterans:
The refund/cancellation policy of the institution follows the presets of the 38 CFR §21.4254(3)(13)
(a) Acceptable refund policy. A refund policy meets the requirements of § 21.4254(c)(13), if it
provides that the amount charged for tuition, fees, and other charges for a portion of the course does
not exceed the approximate pro rata portion of the total charges for tuition, fees, and other charges
that the length of the completed portion of the course bears to the total length. The school may make
provision for refund within the following limitations:
(1) Registration fee. An established registration fee in an amount not to exceed $10 need not be
subject to proration. Where the established registration fee is more than $10, the amount in excess of
$10 will be subject to proration.
(2) Breakage fee. Where the school has a breakage fee, it may provide for the retention of only the
exact amount of the breakage, with the remaining part, if any, to be refunded.
(3) Consumable instructional supplies. Where the school makes a separate charge for consumable
instructional supplies, as distinguished from laboratory fees, the exact amount of the charges for
supplies consumed may be retained but any remaining part must be refunded.
(4) Books, supplies and equipment.
(i) A veteran or eligible person may retain or dispose of books, supplies and equipment at his or her
discretion when:
(A) He or she purchased them from a bookstore or other source, and
(B) Their cost is separate and independent from the charge made by the school for tuition and fees.
(ii) The school will make a refund in full for the amount of the charge for unissued books, supplies
and equipment when:
(A) The school furnishes the books, supplies and equipment.
(B) The school includes their cost in the total charge payable to the school for the course.
(C) The veteran or eligible person withdraws or is discontinued before completing the course.
(iii) The veteran or eligible person may dispose of issued items at his or her discretion even if they
were included in the total charges payable to the school for the course.
(5) Tuition and other charges. Where the school either has or adopts an established policy for the
refund of the unused portion of tuition, fees, and other charges subject to proration, which is more
favorable to the veteran or eligible person than the approximate pro rata basis as provided in this
paragraph, such established policy will be applicable. Otherwise, the school may charge a sum
which does not vary more than 10 percent from the exact pro rata portion of such tuition, fees, and
other charges that the length of the completed portion of the course bears to its total length. The
exact proration will be determined on the ratio of the number of days of instruction completed by the
student to the total number of instructional days in the course.
(6) Prompt refund. In the event that the veteran, spouse, surviving spouse or child fails to enter the
course or withdraws or is discontinued therefrom at any time prior to completion of the course, the
unused portion of the tuition, fees and other charges paid by the individual shall be refunded
promptly. Any institution which fails to forward any refund due within 40 days after such a change
in status, shall be deemed, prima facie, to have failed to make a prompt refund, as required by this
paragraph.
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REFUND POLICY –CONT’D
Non-Veterans (THEC Approved):
All or a portion of the tuition, fees, and other institutional charges assessed the student
were paid or to be paid by student assistance programs sponsored by one or more
governmental or private agencies or organization, including employer provided financial
assistance, and the institution, as a condition of establishing eligibility for its students to
participate in such programs, is required to adhere to a refund policy prescribed by the
sponsor of the student assistance; or
(b) For students not affected by subparagraph (4a), the institution’s refund policy produces
a refund which equals or exceeds the amount which would be calculated by application
of the following procedures:
1. If a student withdraws from the institution on or before the first day of classes, or
fails to begin classes, the refund shall equal the sum of all amounts paid or to be
paid by or on behalf of the student for the period of enrollment, less an
administrative fee of one hundred dollars ($100.00);
2. If after classes have commenced and before expiration of ten percent (10%) of
the period of enrollment for which he or she was charged, a student withdraws,
drops out, is expelled, or otherwise fails to attend classes, the refund shall equal
seventy-five percent (75%) of all amounts paid or to be paid by or on behalf of
the student for the period, less administrative fee of one hundred dollars
($100.00);
3. If after expiration of the of ten percent (10%) of the period of enrollment for which
he or she was charged, and before expiration of twenty-five percent (25%) of the
period, a student withdraws, drops out, is expelled, or otherwise fails to attend
classes, the refund shall equal twenty-five percent (25%) of all amounts paid or
to be paid by or on behalf of the student for the period, less administrative fee of
one hundred dollars ($100.00);
4. If after expiration of twenty-five (25%) of the period of enrollment for which he or
she was charged, a student withdraws, drops out, is expelled, or otherwise fails
to attend classes, the student may be deemed obligated for one hundred (100%)
of the tuition, fees and other charges assessed by the institution; or
(c) For students not affected by subparagraph (4a), the institution may adopt and utilize
the federal statutory pro-rata refund method for a student whose last day of attendance
occurs prior to sixty percent (60%) of the period of enrollment, or such later point in
time as the institution may select and be published in the institutional catalog. After
completion of 60% of the period of enrollment the student may be deemed obligated for
one hundred (100%) of the tuition, fees and other charges assessed by the institution;
or
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
35
REFUND POLICY – CONT’D
(d) For students not affected by subparagraph (4a), the institution may propose a refund
policy for approval by the Executive Director, if the policy can be demonstrated as a
whole more favorable than subparagraph (b); or
(e) For a student who cannot complete one or more classes because the institution
discontinued such class(es) during a period of enrollment for which the student was
charged, the institution refunds the sum of all amounts paid or to be paid by or on
behalf of the student for such class(es).
(5) When computing refunds pursuant to the policies contained in subparagraph 2 (b)(c)(d), the
last day of attendance for a student shall be one of the following:
PLEASE SEE VETERANS STUDENT ADDENDUM REGARDING PRO-RATA REFUND
POLICY FOR VETERANS AND OTHE ELIGIBLE STUDENTS PER CFR 21.4255
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
36
TUITION/FEES SCHEDULE
The tuition, books, supplies, uniforms, and testing fees are included at one cost to each student
enrolled in all approved programs is:




HEALTH INFORMATION MANAGEMENT - $4,000.00
OFFICE ADMINISTRATION
- $4,000.00
CERTIFIED MEDICAL ASSISTANT
- $4,000.00
PHARMACY TECHNICIAN
- $4,000.00
Books for HIM Program:
Lab Books for HIM Program:
Chabner Medical Terminology
AAHAM Study Guide
Understanding Health Insurance 11th Edition
ICD-9/10 CM-PCS, CPT-4, HCPCS II
Understanding Hospital Billing/Coding
CCS/CCA Professional Review Guide
Books for OA Program:
Lab Software for OA Program:
Mastering Payroll
Mastering Adjusting Entries
Correction of Accounting Errors
Mastering Depreciation
Mastering Inventory
Quickbooks Study Guide
MS Office 2010
Certiport Practice Exams
Books for CMA Program:
Lab Books/Software for CMA:
Chabner Medical Terminology
AAHAM Study Guide
Clinical Medical Assisting
Certified Clinical Medical Assistant Study Guide
ICD-9/10 CM-PCS, CPT-4, HCPCS II
Books for Pharmacy Tech Program:
Medical Terminology for Pharm Tech
The Pharmacy Technician – A Comprehensive Approach
Pharmacy Technician Certification Examination
Math for Health Care Professionals
Testing Fees are paid for the following certification examinations:
HIM Program:
Certified Revenue Cycle Specialist or Professional
Certified Coding Associate or Specialist
OA Program:
Microsoft Office Specialist
Certified Bookkeeper
CMA Program:
Certified Revenue Cycle Specialist
PT Program:
Certified Pharmacy Technician
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
37
Certified Clinical Medical Assistant
JOB PLACEMENT ASSISTANCE
Job Placement Assistance is provided for all successful students who complete the program.
Satisfactory attendance is required to receive job placement assistance.
Methods include job fairs held on campus, direct referral, resume preparation, and Internet access for
job searches.
Students will earn job placement and or/externships my maintain a GPA or 2.75 or better in all
courses.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
38
GRIEVANCE POLICY
The “Grievance Policy” of Health-Tech Institute of Memphis regarding training programs for
students is as follows:



Administration – Melanie K. Washington, 571 Vance Avenue, Memphis, TN 38126 901529-9007
Workforce Investment Network – Martha J. Dickerson, 480 Beale Street, Memphis, TN
38105, 901-636-6817
Tennessee Higher Education Commission – Nashville, TN 37243-0830, 615-741-5293
Students should follow this hierarchy to resolve any grievances with any training program activity or
staff during the length of training. Non-WIA students should skip Step #2.
Please note: Any grievance(s) not resolved on the institutional level may be forwarded to the
Tennessee Higher Education Commission, Nashville, TN 37243-0830 615-741-5293
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
39
Transferability of Credits
(Enrollment Agreement)
In part with keeping with Rule 49-7-144 with the Postsecondary Division
of the Tennessee Higher Education Commission, Health-Tech Institute of
Memphis has fully incorporated the following policy concerning
transferability of credits for students entering all programs approved by
THEC/DPSA.
Credits earned at Health-Tech Institute of Memphis may not transfer to
another educational institution. Credits earned at another educational
institution may not be accepted by Health-Tech Institute of Memphis. As a
prospective students interested in enrolling at Health-Tech Institute of
Memphis you should obtain confirmation that Health-Tech Institute of
Memphis will accept any credits you have earned at another educational
institution before you execute an enrollment contract or agreement. You
should also contact any educational institutions that you may want to
transfer credits earned at Health-Tech Institute of Memphis to determine if
such institutions will accepts credits earned at Health-Tech Institute of
Memphis prior to executing an enrollment contract or agreement. The
ability to transfer credits from Health-Tech Institute of Memphis to another
educational institution may be very limited. Your credits may not transfer
and you may have to repeat courses previously taken at Health-Tech
Institute of Memphis if you enroll in another educational institution. You
should never assume that credits will transfer to or from any educational
institution. It is highly recommended and you are advised to make certain
that you know the transfer or credit policy of Health-Tech Institute of
Memphis and of any other educational institutions you may in the future
want to transfer the credits earned at Health-Tech Institute of Memphis
before you execute and enrollment contract or agreement.
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
40
COMPLIANCE WITH EQUAL OPPORTUNITY LAWS
EQUAL OPPORTUNITY EMPLOYER
WE DO BUSINESS IN ACCORDANCE WIT THE TENNESSEE FAIR EMPLOYMENT
PRACTICES LAW
IT IS ILLEGAL TO DISCRIMINATE AGAINST ANY PERSON BECAUSE OF
RACE, COLOR, RELIGION, SEX, AGE, HANDICAP, OR NATIONAL ORIGIN
IN RECRUITMENT PRACTICES, TRAINING PROGRAMS, HIRING POLICIES,
DISCHARGES, PROMOTIONS, OR ANY CONDITIONS, TERMS, OR
PRIVILEDGES OF EMPLOYMENT
An aggrieved person may file a complaint of employment discrimination with the
Tennessee Human Rights Commission at the following locations:
US Department of Labor
Director
Civil Rights Center
US Department of Labor
200 Constitution Avenue, NW
Room-N4123
Washington, DC 20210
Tennessee Department of Labor
Director, EEO
Tennessee Department of Labor
Andrew Johnson Tower, 8th Floor
710 James Robertson Parkway
Nashville, TN 37243-0655
(615) 253-1331
TDD (615) 532-2879
Workforce Investment Network – WIN LWIA
Melanie Winfield
EO Officer
480 Beale Street
Memphis, TN 38105
(901) 636-7955
(800) 848-0299
Health-Tech Institute of Memphis
Jennyfer N. Washington
EO Officer
571 Vance Avenue
Memphis, TN 38126
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17
41
Health-Tech Institute of Memphis
Student Handbook
Publication Date(s) 07/01-08 – 07/01/17