Coalition to Abolish Slavery & Trafficking
Shelter Relief Staff
PURPOSE OF POSITION
Under the direction of the Shelter Program Coordinator, Relief Staff will oversee
the operations, administration and provide client assistance at the CAST Shelter
Program, as needed. Hours and days will vary. Relief Staff may be asked to work
nights, weekends and/or holidays. This highly responsible position must maintain
the high level of security and confidentiality required for this type of program.
Relief staff must be able to intervene effectively in resident crises and conflicts,
maintain detailed records and documentation to ensure the smooth operation
of the shelter. Relief Staff will provide program and administrative support for
daily operations and will work closely with the Shelter Program Coordinator and
other shelter staff to create a community that is supportive of the changing
needs of each individual resident. The position requires skills in conflict resolution
and crisis intervention, as well as office administration, management, particularly
for a social services organization. Candidates should possess high level of
flexibility, maturity, and awareness of the dynamics of a shelter setting.
ESSENTIAL DUTIES
Resident Supervision: Provide support to shelter residents. Ensure that residents
are adhering to shelter guidelines. Be available to respond to client questions
and needs. Ensure that residents have access to household and personal
supplies.
Crisis Intervention: Independently assess and respond to client crises with a
strengths-based, problem solving approach to sustain clients until appropriate
staff members become available. Independently assess the need for external
assistance, such as on-call staff member, and provide follow-up based on that
assessment.
Conflict Resolution: Manage and diffuse residents conflicts as they occur,
document all incidents and continue to monitor resident relations.
Communicate disputes and/or issues that require further intervention to Shelter
Program Coordinator.
House Management: Oversee daily operations of the shelter. Document any
incidents, resident issues that arise throughout shift. Uphold policies and
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procedures that contribute to the safety and confidentiality of the CAST Shelter
Program.
Hotline Services: Assist callers accessing the CAST’s 24 Hour Hotline Service.
Other duties as assigned.
REQUIREMENTS
 Bachelor of Arts or Science degree. Extensive experience and
demonstrated skills and aptitude considered in lieu of education.
 Bilingual preferred (Spanish, Arabic, Amharic or SE Asian language
preferred).
 Previous shelter experience preferred.
 Ability to work independently and with minimal supervision.
 A willingness and ability to learn about the complex issues of human
trafficking and modern-day slavery and to abide by the mission and
philosophy of CAST. Knowledge and understanding of immigrant and
refugee rights and trafficking issues.
 Knowledge of and experience in supportive counseling, crisis intervention,
and conflict resolution techniques. Ability and willingness to effectively
intervene in and resolve resident disputes.
 Appreciation of sensitive confidentiality issues with demonstrated
commitment to strengths-based, client-centered practice.
 Ability to maintain a positive, cooperative, and professional demeanor
with clients, CAST staff/board, partner organizations, donors, consultants,
volunteers/interns, and members of the public.
 Excellent communication skills with strong aptitude for building
relationships.
 Excellent communication skills, both oral and written.

CA driver’s license with access to insured car (Good driving record a
must).

Physical demands are typical for an office environment, including sitting,
reaching, lifting, speaking, hearing, and seeing. Reasonable
accommodations will be made.
CAST is an equal opportunity employer
Send resume & cover letter to:
Coalition to Abolish Slavery & Trafficking at: info@castla.org
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