Director, Park Avenue Armory Women’s Mental Health Shelter
Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human
services providers, is a 117-year-old settlement house that provides an extensive array of
effective and integrated services--social, educational, legal, health, housing, mental health,
nutritional and fitness--which significantly improve the lives of 20,000 people in need each
year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults,
homeless and formerly homeless adults, children and families, recent immigrants, disabled
persons, adult learners and thousands more. For information on Lenox Hill Neighborhood
House, please visit our website at www.lenoxhill.org or our page on Facebook.
We pride ourselves on our commitment to achieving an ongoing, organizational culture of
excellence--programmatically, operationally and fiscally--and to being the best nonprofit in
New York. We are now seeking a Director for our Park Avenue Armory Women’s
Mental Health Shelter to join us and help us continue our organizational vision and
advancement. The Shelter Director will provide strong leadership to all levels of staff to
ensure we operate a safe and secure 100-bed shelter that is focused on finding permanent
housing for our clients. The Shelter Director is responsible for leading the programmatic,
administrative and operational aspects of the shelter as well as providing direct supervision
to the management staff. The Shelter Director is responsible for maintaining the highest
quality of services and efficiency of operations, as well as fostering a teamwork approach
among staff.
We are seeking experienced and motivated candidates with strong management skills who
are knowledgeable about mental health and homeless issues. Since the shelter operates on a
24 hour/7 day a week basis, the Shelter Director will need to be available to handle crisis
situations; demonstrate the ability to make critical decisions; maintain excellent
communication and judgment skills and be committed to working with our client
population.
Reporting to the Chief Program Officer, responsibilities include:
o Provide overall supervision and support, both clinical and administrative, to the
Social Services Director, Housing & Placement Director, the Psychiatrists and
Nurse, the Program Aide Supervisors and the Recreation Specialist.
o Ensure housing performance standards are created for all Social Services staff. Work
alongside the Social Services Director in articulating social service goals and insuring
clinically appropriate service provision.
o Conduct performance evaluations on all supervisees.
o Collaborate with the Director of Clinical & Quality Management and the Director of
Housing Placement to ensure that the social services team and the housing
placement team are working effectively, as measured by housing performance
indicators.
March 2011
o Analyze all Performance Incentive Plan reports received from DHS and ensure
accuracy of data. Discuss any data concerns with the DHS Program Analyst and
supervisor as needed.
o Act as the primary contact with DHS, the Park Avenue Armory and related
community and advocacy groups to troubleshoot high profile client issues.
o Track progress of Monthly Performance Report Cards and adjust program planning
as needed in order to ensure higher quality outcomes.
o Complete Monthly Performance Reports and Quarterly Internal Director Reports.
o In partnership with the Program Accountant, provide budgetary oversight of
program administrative work.
o Collaborate with other Lenox Hill Neighborhood House departments including the
Property Manager to ensure that the facility is properly maintained on a day-to-day
basis, the Food Services Director to ensure quality and efficient food service
provision and the Volunteer Director to coordinate volunteer projects.
o Ensure adherence to all Department of Homeless Services (DHS) contract and
performance standards
o Manage all personnel matters for approximately 40 staff members within the
program, with the support of the organization’s Human Resources Department,
including hiring and terminating staff.
Qualifications: Masters in Social Work with minimum of 6 years experience working with a
mentally ill and/or homeless population. Experience working in a shelter or residential
setting and LCSW licensure is a plus. Strong written and oral communication skills required.
Minimum of 5 years of supervisory and administrative experience required.
To apply, please email your resume and cover letter to
Mimi Choy-Brown
Director, Clinical & Quality Management
mchoybrown@lenoxhill.org
March 2011