Coalition to Abolish Slavery & Trafficking
Shelter Program Coordinator
PURPOSE: The Shelter Program Coordinator (SPC) manages CAST’s shelter program for single women
and their children who are homeless due to their experiences of slavery & human trafficking. The SPC
maintains the program’s security and confidentiality, develops and implements onsite psychosocial support
activities, intervenes in and facilitates residents’ conflict resolution, and keeps detailed records and
documentation to ensure smooth shelter operation and service delivery. This is a Full time, exempt
position.
ESSENTIAL DUTIES
Resident Management
 Manage application and orientation process for shelter residents.
 Oversee resident intakes & discharges.
 Make final decisions related to resident admission & discharge in consultation with client services team.
 Provide crisis intervention and supportive counseling for shelter residents as needed.
 Provide or coordinate client accompaniment as needed.
 Facilitate conflict resolution between residents as needed.
 Monitor residents’ adherence to mandatory savings plan and shelter guidelines.
 Keep records and daily log of shelter activity and resident concerns.
 Participate in monthly case conferences with each resident’s assigned Case Manager/Social Worker to
assess progress towards goals and objectives for program participation.
 Ensure adequate psychosocial support is available to residents through onsite schedule of activities.
 Implement resident satisfaction survey and evaluation procedures to assess program success.
 Respond to after-hours emergencies.
House Management
 Draft residents’ chores schedule.
 Ensure timely repairs and maintenance.
 Supervise maintenance staff.
 Ensure adequate provision of food and other supplies.
 Monitor adherence to program budget for food, supplies, and maintenance costs.
Safety and Security Monitoring
 Assess and manage emergencies according to CAST’s emergency protocol.
 Assess when external assistance is needed and contact appropriate party, i.e. supervisor, law
enforcement, medical assistance, etc.
 Monitor safety and security of house and participate in shelter safety trainings.
 Manage law enforcement/emergency personnel response when called to house.
 Respond to client concerns regarding house safety and work with team to address them.
 Participate in the ongoing development and evaluation of shelter safety and emergency protocols.
 Provide training and technical assistance to shelter volunteers and partners to ensure appropriate
response to emergencies.
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Staff Supervision/Human Resources
 Supervise shelter Case Manager and interns as needed.
 Recruit and supervise volunteers who facilitate onsite psychosocial activities such as yoga, health, or
gardening workshops.
Program Support/Development
 Assist in development of potential partners and resources for CAST’s Social Services Program,
particularly those regarding housing.
 Collaborate with team in evaluating and developing effective policies and procedures.
 Support Emergency Response Coordinator with breaking cases as needed.
Additional Duties:
 Work closely with the Client Services Team in strategic development and meeting the goals and
objectives of the program.
 Attend monthly staff meetings and Client Services team meetings.
 Attend community meetings as requested.
 Assist in grants management and contribute to program reports.
 Contribute to the professional tone and approach of the department and the organization within the
perimeters of the agency mission and philosophy.
 Other duties as assigned.
REQUIREMENTS
1. BA/BS with demonstrated experience in residential setting. BSW/MSW preferred. Extensive experience
may be considered in lieu of degree.
2. Previous shelter experience absolutely necessary.
3. Bilingual (English/Spanish, SE Asian language preferred). Demonstrated sensitivity to and knowledge of
issues involved in working with diverse populations and/or with individuals who have limited English
proficiency.
4. 2+ years work experience in the social services field.
5. Willingness and ability to learn about the complex issues of human trafficking and modern-day slavery
and to abide by the mission and philosophy of CAST. Knowledge and understanding of immigrant and
refugee rights and trafficking issues. Willingness to complete a CAST Freedom Network Institute on Human
Trafficking Training.
6. Demonstrated ability in coordinating creative, responsive, culturally-appropriate programs. Strong
aptitude in effectively managing and supervising interns/ volunteers.
7. Knowledge of and experience in supportive counseling, crisis intervention, and conflict resolution
techniques. Ability and willingness to work with individuals who may have a history of traumatic
experiences. Ability and willingness to effectively intervene in and resolve resident disputes. Awareness of
and strong commitment to confidentiality issues with demonstrated commitment to strengths-based, clientcentered practice.
8. Familiarity with social service delivery system in Los Angeles.
9. Ability to maintain a positive, cooperative, and professional demeanor with clients, CAST staff/board,
partner organizations, donors, consultants, volunteers/interns, and members of the public.
10. Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a
team environment, and manage time effectively.
11. Excellent communication skills, both oral and written.
12. Ability to operate computer systems, including internet, email, databases, and word processing
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software (Microsoft Office Suite).
13. CA driver’s license with access to insured and registered vehicle.
14. Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking,
hearing, and seeing. Reasonable accommodations will be made.
15.Public speaking experience with ability to provide technical assistance in training to community and
international partners on shelter model development.
CAST is an equal opportunity employer.
The Compensation:
CAST offers a highly competitive and generous compensation and benefits package, including
medical, life, disability, sick/vacation leave, and a 403(b) plan.
CAST is an equal opportunity employer. No phone calls please. Principals only.
Send resume, cover letter to
Coalition to Abolish Slavery & Trafficking at: info@castla.org
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