The Julian Center
Job Description
Job Description:
Status:
Reports To:
Crisis Call and Intake Specialist - 3rd Shift
Part-Time/Non-Exempt
Director of Residential Services
Position Summary:
A Crisis Call and Intake Specialist (‘Specialist’) serves as the first point of contact for clients entering
our emergency shelter, provides referrals to those who do not require shelter and sees to the immediate
needs of our shelter clients. The Specialist will field incoming calls to The Julian Center’s crisis line,
complete the intake process for new residents, manage information given to callers who do not shelter
and provide quality customer service to shelter residents.
Primary Responsibilities:
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Answering all incoming calls, including crisis calls, informational calls, resident contact calls
and calls for staff members
Completing crisis call assessment forms with callers to determine program eligibility and
appropriateness
Providing information and supportive services for staff, residents and visitors at the front desk
Performing other administrative duties as requested by the Director of Residential Services or
Crisis Call Team Leader
Maintaining complete, accurate and timely information on callers and completing subsequent
data entry
Monitoring security systems, respond to alarms appropriately and apprise management of any
security issues
Following agency rules and protocols for admitting people to the shelter
Fostering an environment of respect with residents, callers and staff
Providing shelter residents with information and support as appropriate
Performing security checks within the shelter to increase safety of staff and residents
Representing The Julian Center on the telephone with other agencies and the community at large
Work with other agency staff on projects or initiatives as directed by the Director of NonResidential Services
Skills:
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Ability to stay calm and use appropriate judgment in responding to crisis and security situations
Critical thinking and evaluation skills
Positive attitude with callers, residents, staff and volunteers
Ability to work both independently and as a team
Ability to handle multiple tasks
Excellent communication skills (verbal and written)
Attention to detail in record keeping, coordination and documentation
Awareness and adherence to confidentiality and boundaries
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Excellent organizational skills
Punctuality and dependability
Ability to problem solve and make appropriate decisions in urgent situations
Required Qualifications:
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Bachelor’s degree in social work, human services, psychology or related field OR previous
experience in working with traumatized persons
One or more years human/social services experience
Working knowledge of Microsoft suite including Word, Power Point and Outlook
Excellent typing skills
Commitment to non-violent and cooperative work environment
Commitment to providing quality and equitable services to all clients regardless of race,
ethnicity, sex, gender identity, religion, age or sexual orientation
Ability to pass a criminal background check
Preferred Qualifications
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Fluency in Spanish
Knowledge of community resources
To Apply:
Send resume to jobs@juliancenter.org or mail to:
The Julian Center
Attn: Human Resources
2011 N. Meridian Street
Indianapolis, IN 46202