Academic Support and administrative Unit Assessment Survey
Question
Department Name
Name of person in charge
of assessment
Responses
Enrolment Management Unit
IT Enterprise Systems
CTL
Physical Plant Department
Alumni Relations- Advancement Office
Environmental Health, Safety and Risk Management
Office of Development
Registrar's Office
Center for Civic Engagement and Community Service
Procurement & Contracts Administration
HR
Office of the Chief Financial Officer
Internal Audit
IT Networking
Continuing Education Centre
Office of Admissions
Graduate Council
IT ASPS
SAO
Hala Muhtasib
Maroun Habchy
Saouma BouJaoude
Engineer Khaled Bechara
Arabia Osseiran
Farouk El Merhebi
Hala Abou Arraj
Mounir Mabsout
Hanan Itani Salim Ramadan
Amal Hamadeh
Drew Wickens
Andrew Cartwright
Mohammad Abbass
Ziad Shaaban, Director
Salim Kanaan
Rabih Talhouk
Antoine Assaf
1
Talal Nizameddine
Assessment Tool/ Used (1)
Purpose (1)
Frequency (1)
AUB Student Satisfaction Feedback Survey
Microsoft Excel Sheet for Appraisal and Performance
Evaluation form
Databases MP2
Events evaluation survey
Key Performance indicators
Balanced Scorecard
Oracle Reports
HR departmental Audits
Financial Ratio Analysis (Source: audited financial
statements)
Registration Survey
performance review
OIRA Surveys
Assess student services
to Asses and Evaluate the members of our Department
evaluate workshops
Evaluate Productivity of Technicians
to evaluate events
Assess efficiency of services provided to end users
Identify KPIs
Follow up on open purchase orders
staffing objectives
Assessment of AUB's financial health benchmarked against
American peer universities.
assess current processes (admission, orientation, registration,
etc.)
asses staff performance
Customer satisfaction
Once every fall
Semi Annual and Annual
every time a workshop is presented
Weekly
4 per year
quarterly basis
Annually following the issuance of audited financial
statements.
2
Conducted by (1)
Reported to (1)
Use made of results (1)
yearly
OIRA
Me
Administrative assistant
Khaled Bechara
Alumni relations office
Unit managers
Hala Abou Arraj
Procurement Agents
HR specialists
CFO
Chairperson
Faculties and Provost
CIO
CTL Staff and Provost
Physical Plant Director: Mr. Jean Abdelnoor and Mr. Suheil
Itani
WAAAUB leadership
EHSRM Director through annual reports
Registrar
Operational Manager - Verbally
Director
Senior management and trustees.
departments concerned
Provost Office
Supervisor
Enhance services
Improve the quality of workshops
Results help us in managing work dispatching
improve alumni events
Improvement in the services provided such as reducing the
response time of teh Emergency Response Team through
motivating them
provide scientific assessment of office procedures
KPI measurement
ensure that best candidates are recruited to meet the staffing
objectives
Track performance against agreed upon targets and
compared to peer organizations.
3
improve on the processes administered by the Office of
Admissions
Internal KPIs
Assessment Tool/ Used (2)
Evaluation Form
Databases MP2
Alumni survey
Laboratory inspections
Questionnaires
Oracle Reports
Internal databases
Evaluate 6 week seminar
Productivity of Each Division
to assess alumni satisfaction
Check compliance with Safety requirements
Identify weakness points
Follow up on oper requests
audit disbursement of drugs and medications
Purpose (2)
Frequency (2)
Conducted by (2)
Reported to (2)
One per year
once every two years
6 monthly
twice per year
weekly
monthly
Administrative assistant
Khaled Bechara
Alumni Relations Office
Environmental and Chemical Safety Officer
OIRA
Procurement Agents
Benefits Assistants
CTL Staff and Provost
Physical Plant Director: Mr. Jean Abdelnoor and Mr. Suheil
Itani
Advancement office and WAAAUB leadership
4
EHSRM Director, Concerned department
Registrar
Operational Manager
Director
Use made of results (2)
Assessment Tool/ Used (3)
Purpose (3)
Frequency (3)
Conducted by (3)
Improve the quality of the seminar
Results show the work order load distribution
develop alumni programs
Improve lab safety
Improvements in specific procedures
KPI measurement
audit database and measure costs of benefits
New Student Orientation Survey
Survey
Excel Sheet - Departmental
Bio safety cabinets certification
OBIEE
internal databases
Assess student satisfaction with orientation process
Evaluate the process and products of the PLO plan
Number of Service Requests received
Ensure that Bio hazardous materials are dealt with in a safe
manner
Analysis of Purchases
educational benefits
once every semester
every 3-year cycle
weekly
yearly
Quarterly
monthly twice per year
EMU
Online
Khaled Bechara
Sanitation and Bio safety Officer
Procurement Manager
Benefits Assistant
5
Reported to (3)
Use made of results (3)
Assessment tool/used (4)
Purpose (4)
Faculties, Admin Offices and Provost
CTL Staff and Provost
Physical Plant Director: Mr. Jean Abdelnoor and Mr. Suheil
Itani
EHSRM Director, Concerned Departments
Director
Improve orientation
Improve the quality of PLO activities
Results shows the Service Request load distribution
Annual recertification according to NSF requirements
Consolidating purchases of similar items
measure and evaluate educational system
Ask me Booths Survey
Databases MP2
Fire drills
Oracle Reports
Internal system and database
Assess student satisfaction with Ask me Booths
Number of Work Order Received
Make sure that end user know how to react in case of fire
Supplier Performance
compliance
Once every semester
weekly
frequency (4)
monthly
Quarterly
Yearly
Semi annually
Conducted by (4)
OIRA
Khaled Bechara
Senior Fire Safety Engineer
Supplier Administrator
HR assistant
6
Reported to (4)
Use made of results (4)
Assessment tool/ used (5)
Purpose (5)
Frequency (5)
Conducted by (5)
Reported to (5)
Use made of results (5)
Faculties, Admin Offices and Provost
Physical Plant Director: Mr. Jean Abdelnoor and Mr. Suheil
Itani
EHSRM Director concerned Departments
Director
Associate Director
Share knowledge with students on different departments and
offices
Improve training, assess weaknesses
KPI measurement
align policies to labour law and other legal requirements
Advising Evaluation Survey
Campus safety rounds
OBIEE
Internal system
Assess student satisfaction with advising process
Identify safety issues on campus that may pose life safety
hazards
Inactivation of suppliers with zero activity for more than 2
years
turnover and retention
weekly
Yearly
quarterly basis
Faculties
Hygiene specialist
Supplier Administrator
HR assistant
Faculties and Provost
EHSRM Director, Facilities Director, Physical Plant Director
Director
Associate director
Enhance satisfaction with advising
7
Assessment tool/ used (6)
Purpose (6)
Frequency (6)
Conducted by (6)
Reported to (6)
Use made of results (6)
Improve life safety on campus
Database Cleansing
review the exit interviews and find ways to to retain good
employees
Scheduling Analyzer and Classroom Use
Radiation safety inspections
HR system
Minimize irregularities in scheduling and ensure optimal use
of classrooms
Keep radiation safety as low as reasonably achievable
development of staff
once every semester
monthly
quarterly
EMU
Radiation Safety Officer
Development Officer
Deans and Provost
EHSRM Director, Principal Investigators
Assoc. Director
Enhance effectiveness of scheduling
Maintain compliance with licensing requirements for the use
of radioactive material
review and implement training strategies
8
Assessments conducted on an ad hoc basis (new program study, etc.)
Assessment tool/ used (1)
Purpose (1)
Frequency (1)
Conducted by (1)
Reported to (1)
Use made of results (1)
Focus groups
Regular spot checks
Satisfaction Surveys
Internal System
Level of expenditures for academic and non-academic needs
(Source: internal financial reports).
Get feedback about CTL activities
Make sure that safety requirements are met
Evaluate Community Activities by Participants
Performance Management
Determine if % growth invested in academic needs outpaces
non-academic expenditures.
once per year
ad-hoc
Major Activities about 4/year
when needed
On demand
CTL director and associate director
Unit managers
CCECS
HR assoc. director
CFO
Provost
EHSRM Director and concerned departments
Internally for Centre’s Review
HR Director
Senior executives
Improve CTL activities
improve safety on campus
Improvement
assess performance objectives
Determine if spending is directed towards academic
endeavours. Provost is working on Delaware Study which
will reportedly give more insight into these matters.
Projects Outcomes
Assessment tool/ used (2)
9
OIRA survey
Purpose (2)
Frequency (2)
Conducted by (2)
Reported to (2)
Use made of results (2)
Assess Impact on Community
employee satisfaction and engagement
Every Major Community
Based Project 3-4/year
annual basis
CCECS and Community Partners
OIRA
This is your “dairy” production.
Effectiveness and Impact
in the absence of a reward system it is difficult to have a
strategy
Survey with outside agencies
Assessment tool/ used (3)
Purpose (3)
ensure that compensation plans are fair and equitable
Frequency (3)
annual basis
Conducted by (3)
Hay Group
Reported to (3)
Use made of results (3)
in coordination with associate director of HR
competitive pay with the market
10