HELP AND EMERGENCY RESPONSE Title: Mobile Crisis Services Coordinator Type: Part time, hourly Department: Crisis Services Reports to: Client Services Director I. BROAD FUNCTION Assists in the implementation of crisis services program through telephone crisis intervention, as well as emergency intakes for victims of domestic violence. This staff is responsible for oversight of individuals and families in emergency shelters during their shift. II. RESPONSIBILITIES 1) Screen all requests for shelter or assistance, complete safety planning, conduct crisis interviews with callers as needed, secure transportation and placement for callers who are in immediate danger and provide information and referral as appropriate. 2) Answer all hotline calls promptly, using effective communication skills, empathy, and crisis intervention through a Trauma informed philosophy by the agency 3) Complete all necessary paperwork in response to calls, document interventions, complete appropriate referrals to Case Managers, Housing Staff, and Court Advocates and complete statistical information. 4) Visit Chesapeake shelter during shift. Provide a random, unannounced schedule of visitation to Chesapeake shelter. 5) Respond to crises as they arise at the shelters. Apprise supervisory back-up staff of all emergency situations in shelter as soon as possible. 6) Provide nightly shift notes to Case Managers with any situations that arise throughout shift that are cause for concern. 7) Conduct intake interviews as clients enter shelter and orients clients on services provided while in shelter, and shelter facility. 8) Participates in training seminars, staff meetings, program meetings, and other agency functions as requested. 9) Supervises student interns and assigns tasks during assigned shifts. 10) Must be available some holidays, weekends, and overnight. 11) Assist with any emergency transportation that arises with clients during shift. 12) Maintains a professional demeanor with supervisor, coworkers, clients and other organizations. Communicates effectively and courteously. Brings appropriate issues to supervisor’s attention. Adheres to HER Shelter policies and procedures including Standards of Conduct. 13) Performs all other duties as assigned. III. REQUIREMENTS Must have a driver’s license and good driving record. Knowledge of domestic violence and women’s issues preferred. Personal Qualifications: Ability to work independently, communicate effectively, orally and in writing.