Role Definition
Reuse Area Retail
Manager
Company Background
FCC Environment (FCC Environment is the trading name for FCC Environment
(UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste
and resource management company, which is part of a global group with a
strong heritage in providing services for communities and businesses. Our vision
is to be the environmental company of choice, delivering change for a
sustainable future.
FCC Environment’s core business centers on collection, resource recovery and
renewable energy providing services for local authorities and commercial
customers. To make our skills and expertise easily accessible to our customers,
our business is grouped into five core services:

Municipal services – household waste collection, street cleansing, parks
and gardens maintenance.

Business waste solutions –waste collection and recycling services for
small and large companies.

Recycling – material recycling facilities, household waste recycling
centers.

Green energy –recovery of energy from waste.

Waste Processing –industrial waste treatment, hazardous wastes and
landfill disposal.
We operate over 200 facilities in England, Scotland and Wales and employ
around 2,500 employees. We recycle 1.2 million tonnes of waste each year.
FCC Environment is part of the FCC Group which is a leading international
infrastructure, environmental services and green energy company present in
more than 50 countries with 90,000 employees.
Role Purpose
The Area Manager – Re-use Shops is responsible for the day-to-day running of
the Reuse shops and ancillary retail activities in the Northern Region and is
accountable for developing profitable performance by motivating staff and
volunteers and controlling all related administration requirements.
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Key Responsibilities

To work with the centralised Reuse function to develop the business to it
maximum potential.

To manage the P&L for the reuse business including the development of
the business in order to deliver the budgeted revenue.

To ensure that the facility is operated in line with all legislation including
the Sales of Goods Act and WEEE regulations.

To ensure that the reporting processes relating to the facility being a
registered AATF are followed and to ensure that evidence of WEEE reuse
is posted on the relevant bulletin board allowing FCC to receive the
monetary value for WEEE Reuse evidence.

To manage and provide day to day guidance to shop staff so as to
maximize profitability of the businesses and legislative compliance.

Inspire, motivate and lead Reuse shop managers by providing a
stimulating and supportive environment.

Meet KPI, sales, cost and profit targets and deliver growth.

Provide excellent customer service.

To work with the contract operational team to ensure that reuse capture is
maximized across all of the HWRC’s within the Region.

To develop and promote reuse auctions and internet trading sites.

Maintain excellent shop standards and comply with legal obligations.

Adhere to all company policies and procedures both personally and by all
staff.
Qualifications and Experience (preferred)

At least 5 years retail experience.

A good understanding of waste management practices.
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
Must have high attention to detail and be able to undertake and develop
complex administrative and reporting systems.

Qualified to A Level standard or equivalent life experience.

Must have a high level of computer literacy particularly must be skilled in
the use of Excel and Word.

Previous retail multi-site management experience.

Thorough understanding of P&L’s and financial performance indicators.

Good understanding of retail policies and procedures and IT systems.

Exceptional leadership skills with the ability to drive and motivate
performance through effective coaching skills.

Strong business acumen.

Highly organised with the ability to adapt quickly to changing
circumstances.

Full driving licence.
Personal Qualities

Must be a self starter and completer finisher.

Must be able to work with minimal supervision.

Commitment to delivering high levels of customer service.

Strong communication skills.

Ability to work collaboratively at all levels in a capacity of adding value to
the decision making process.

Sufficiently resilient and robust to effectively manage third parties.
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
Well developed interpersonal skills with the ability to engage and develop
successful long term employee and industrial relations.

Must have a high attention to detail.

Must be self motivated.

Must be honest and hardworking.
Other Information
This post will be expected to work directly with the operational team on a day to
day basis whilst also working with the centralised Reuse function within FCC.
Direct reports – Operation Area Manager and dotted line to Reuse Development
Manager.
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