K A T H R Y N H . K ING - M E T T E R S
ACADEMIC APPOINTMENTS
2012 - Texas A & M University, College Station, TX
Present
Executive Professor, Mays School of Business
MGMT422 Management Consulting, MGMT475 Leadership, & MGMT639 Negotiations
20072008
Emory University, Goizueta Business School
Adjunct Professor, Management Dept.
- Strategic Management
20052006
Agnes Scott College, Decatur, GA
Lecturer, Economics Department
- International Human Resource Management
- Introduction to Marketing
1989 1990
University of North Carolina – Chapel Hill, NC
Adjunct Assistant Professor, Kenan-Flagler Business School
- Introduction to Marketing; Advertising Principles
1986 1989
Meredith College, Raleigh, NC
Adjunct Assistant Professor, School of Business
- Introduction to Marketing; Sales Management
EDUCATION
Ph.D.
Capella University, MN, Organization & Management, focus on International Business &
Leadership
M.B.A.
University of North Carolina - Chapel Hill, focus on International Strategic Management and
Services Operations.
M.A.
The Ohio State University. Masters in English Education.
PUBLICATIONS
K. King-Metters and R. Metters, “Misunderstanding the Chinese Worker,” The Wall Street Journal,
“Business Insight” section, a bi-monthly joint publication with MIT Sloan Management Review, v.252(5), p.
R11, July 7 (2008).
D. Crane, J. Stachura, S. Dalmat, K. King-Metters, and R. Metters, "International Sourcing of Services:
The 'Homeshoring' Alternative," Service Business, v.1 (1), 79-91 (2007).
MANUSCRIPTS UNDER REVIEW
King-Metters, K. and Metters, R. “The New Chinese Hotel Worker.”
TEXTBOOK
R. Metters, K. King-Metters, M. Pullman, and S. Walton, Successful Service Operations Management,
January 2006, 2nd edition, South-Western Publishing, Cincinnati, Ohio.
Kathryn King-Metters
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R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, Chinese
edition (2003), Tsinghua University Press with Thompson Learning Asia, China.
R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, August 2002,
South-Western Publishing, Cincinnati, Ohio.
BUSINESS EXPERIENCE
Arthur Andersen and Scott, Madden & Associates, Raleigh, North Carolina
J.D. Power & Associates, Dallas, Texas
Management consultant, project manager
Berol Corporation, Nashville, Tennessee
Director of Forecasting and Customer Service
King & Company (management consulting company), Raleigh, North Carolina
Founder of strategy and entrepreneurial consulting firm
SAS Institute, Cary, North Carolina
Director, International Educational Sales Group
IBM, Chicago, Illinois
Marketing Representative, Chicago Financial District
PROFESSIONAL MEMBERS AND ACTIVITIES
Academy of Management (AOM)
Reviewer
Discussant and Track Chair for Organizational Behavior & International Business Divisions at
annual AOM Conferences
Academy of International Business (AIB)
Reviewer
Session Chair at annual conferences
Cornell Hospitality Quarterly
Reviewer
CONFERENCE AND UNIVERSITY SERVICE
Presented Negotiations seminar at Texas A&M Leadership Institute, Spring 2013.
Advisor, MBA Women International Club (MBAWI), Mays School of Business. Spring 2012 to present.
“The Visit 2010” by His Holiness the Dali Lama to Emory University, October 16-19, 2010. Event
Manager for 500 volunteers and logistics, Emory University campus.
Seminar presentation on “The Effects of Culture on Services,” UCD Michael Smurfit Graduate School of
Business, Dublin, Ireland, September 13, 2010.
Caucus co-organizer/presenter: “Resourcing the Infrastructure of Management and Leadership: A
Challenge to Dare to Care.” AOM 2010 Conference, Montreal.
Seminar presentation on “The Effects of Culture on Services,” University of Victoria, May 4, 2010.
K. King-Metters (2009). “Changing Chinese culture? Chinese workers in Western managed hotels.”
Paper presented, Service Operations Management Forum, Barcelona, Spain, October, 2009.
Kathryn King-Metters
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Seminar presentation on “The Effects of Culture on Services,” Southern Methodist University, Sept, 2009.
K. King-Metters and R. Metters (2009). “The New Chinese Hotel Worker.” Paper presented at 2009 AIB
conference, San Diego, CA.
“Doing business in Eastern Europe.” February 28-March 13, 2011. MBA ‘Lead week’ 1.5 credit course at
Emory University. Lead faculty.
“Doing business in Japan.” February 24-March 13, 2010. MBA ‘Lead week’ 1.5 credit course at Emory
University. Lead faculty.
“Doing business in China.” February 28-March 13, 2009. MBA ‘Lead week’ 1.5 credit course at Emory
University. Program organizer and Lead faculty.
“Doing business in China.” January 3-21, 2008. MBA ‘Lead week’ 1.5 credit course at Emory University.
Program coordinator.
“Doing business in China.” January 3-22, 2007. MBA ‘Lead week’ 1.5 credit course at Emory University.
Program coordinator.
“The Visit” by His Holiness the Dali Lama to Emory University, October 19-22, 2007. Area Manager for
events held at Centennial Olympic Park & Emory University campus, Atlanta, GA.
Production & Operations Management (POMS)
2003 Conference Program Production Chair, Savannah, GA
American Marketing Association (AMA)
Conference Chair, NC Conference, Raleigh, NC
Meredith College
Faculty Advisor for undergraduate business students
International Customer Service Association International Conference
Invited speaker, San Francisco
Honored Attendee, International IBM Conference, San Francisco
COMMUNITY SERVICE
Logistics Co-Chair, Brazos Valley Worldfest, 2011.
Block Captain, Pebblecreek Homeowners’ Association.
Virginia Highland Civic Association Board (Atlanta); Chair, Traffic & Sidewalks (2009-2011). Interacted
regularly with City of Atlanta officials and City Council members to remedy traffic and sidewalk
issues within neighborhood.
Summerfest Volunteer Co-Chair, (2010-2011). Organizing & managing 200 volunteers over three days
for annual neighborhood fundraiser; raising ~ $150,000 per year.
The Paideia School (2007-2009). Sales coordinator for annual musical program ad sales.
Inman Middle School PTO Fundraising Chair (2005). Organized events to raise $40,000 from various
fundraisers