MINUTES OF SEAFORD MEDICAL PRACTICE (SMP) PATIENT
PARTICIPATION GROUP (PPG) HELD THURSDAY 30th APRIL 2015.
1. Minutes of last meeting/Matters arising
1.1 (5.3) Receptionists are checking that patients sitting outside the allocated red chairs
area don’t miss their turn.
1.2 (7.2) PA advised the meeting that details of the 24 hour pharmacies would not be put
on the practice website as the information may not be kept up to date and the information
is available in the local press. For information, Sainsburys Newhaven have a pharmacist
on site when open.
1.3 (7.3) Phil advised the meeting that a new member of reception staff is starting 18/5
ensuring that 2 reception counters can be open at all times. In addition, the electronic
prescription service will be going live 1/10/15.
1.4 (7.4) NHS Choices link has been put on the front page of the website and the self
help page.
1.5 (8.1) There was a tripping accident in the waiting room recently and as a result tables
have been removed. It was then suggested that forms be put on racks on walls. PA to
investigate.
Action PA
2. Election of Chairman and Deputy Chairman
2.1 Sue Smith was proposed as Chairman – resolution carried.
2.2 David Burleigh was proposed as Deputy Chairman – resolution carried.
3. Ticket machine update
3.1 Members of the PPG gathered comments in the waiting room for a couple of weeks
at the beginning of January and the end of March from patients regarding the new ticket
machine system. The overwhelming response was the new system was preferable to
standing in a queue, but some tweaking is required.
3.2 The meeting agreed that clearer signs are required and the ticket machine itself needs
to be made more obvious. The meeting discussed sign wording required and suggested
an arrow is placed above the ticket machine. SS to send agreed wording to PA.
Action SS
3.3 It was also suggested that a sign be put above window 4 advising that this window is
for Registrations and Deaths.
Action PA
3.4 PA thanked the PPG members who came in March to help with the survey. There
were over 500 responses and 83% confirmed that the new system is better. There are
however still a few patients who ignore the system and are rude to receptionists.
3.5 The tickets have been purchased from a different supplier and these appear to work
better in the machine.
3.6 Maggie was pleased to be able to report positive feedback re the new system to the
Lioness’s who provided funding for the machine.
4. News /update from the practice
4.1 CQC inspection 29/4/15. SS met the inspectors and talked about the PPG. Feedback
from the CQC team was that the practice has a progressive and proactive PPG. The
practice was given very positive feedback and no improvement areas were identified.
The inspection covered 5 areas – safe, effective, caring, responsible and well lead. The
report will be issued in 6 – 8 weeks.
4.2 GP update – Dr Vasdev will increase to 3 days per week wef 1/7/15. Dr Triance is
currently on maternity leave. She is currently undertaking dementia training – on her
return the practice will be able to offer a screening and treatment service for the patients
of Seaford.
4.3 The provision of ultrasound services are currently being piloted on a Saturday
morning.
4.4 The Friends and Family test was initiated at the beginning of January 2015. As at
March end, there were 178 responses of which 134 were extremely likely to recommend
the practice and 5 extremely unlikely.
4.5 PB & DB raised a sensitive patient issue where a diagnosis on a serious medical
condition had been given over the phone. PA advised he was aware of the incident and
the GP concerned realised that the diagnosis had not been handled in the best way; the
situation has been subsequently discussed with the patient.
4.6 A discussion was held around GP resource – this is very tight at the moment and
there has been a disappointing response to a recent advert. A few lines are being pursued
and hopefully there will be something to report at the next meeting.
5. Comments from Suggestion Box
5.1 The new ticket machine has caused the suggestion box to spring to life! SS read out
a selection of the suggestions posted. A request for a box to be made available for Blood
Pressure slips with results to avoid patients having to wait to hand in to reception was
agreed by PA.
Action PA
6. News/Comments from group
6.1 Leanne advised that there have been instances where GPs have not been bringing
script pads with them to the Care Home, staff then having to attend practice to pick up.
PA requested that examples be provided. If this happens again Leanne has been asked to
contact Phil.
6.2 It was raised that not all receptionists of the procedure when Care Homes call on the
over-ride phone. PA to update staff.
Action PA
6.3 There is an issue around controlled drugs in the Just In Case box, GPs are not in
agreement with the CCG and the issue is being discussed. PA advised Leanne to speak
with Murray King at the CCG and ask about the Integrated Night Service.
7. AOB
7.1 JM asked if there could be support from the group to take minutes in her absence.
Charis has advised that she is happy to help out but not every time. The meeting agreed
that minutes from now on can be kept to a brief summary.
7.2 Next meeting will be Saturday 8th August 2014 at 9.30am.
Attendees
Sue Smith (Chair)
Pam Burleigh
David Burleigh
Phil Abbott (SMP)
Jane Macefield (SMP)
Dr Dan Elliott (SMP) for a short time
Maggie Chitty
Leanne Sammers
Rita Evans
Myrtle Kracke
Apologies
Graham Weatherill
Clive Lacey
Val Callon
Kate Parkinson
Roy Dobson
Zena Gibbs
Veronica Holden
Penny Lower
Jackie Gordon
Shirley Jones
Charis Isted
Sandy Richards
Steve Machan
Christina Machan
Kirsty Moxon
Sarah Atherton
Susan Drader