Manager, Risk and Compliance
DeTour Disability Services is a not-for-profit organisation providing disability services across Victoria to children and
adults with multiple disabilities. We provide a range of services including respite, day services, recreation and community
development. With a strong membership base and solid corporate governance structures, De Tour is a focused and
responsive organisation that delivers quality services.
Mandatory:
The incumbent will be required to have a current drivers’ licence, a police check and a working with
children check.
Part A: Organisation values
Organisation values
The purpose of our organisation is to increase the choices and opportunities for people with a disability, as well as
creating options for carers and families. Our organisation uses a participatory approach to negotiate outcomes with
each client and to promote the rights and responsibilities of full citizenship, and to foster individual growth, development
and aspirations. Our commitment is to provide clients with choices in areas that are important to them. Our values are
responsibility, respect, integrity, quality and achieving together. It is expected that the incumbent will model these
behaviours through their daily behaviours.
Part B: Position specification
Role title
Division:
Corporate Services
Group:
Compliance and Risk
Reporting structure:
Reporting to: General Manager
Direct reports: Compliance Officer, OHS Officer
Classification level:
Manager level III
Position statement
This position is responsible for providing operational and advisory support to the organisation in the implementation,
management and evaluation of the integrated Risk Management and Compliance Program of DeTour Disability
Services. The applicant will be expected to foster a culture of quality improvement within all sections of the
organisation. The position includes the development, implementation and maintenance of quality plans and procedures
that allow the organisation to respond to industry standards, relevant legislation and current best practice.
The incumbent will be required to contribute to the organisational strategic planning process to ensure that quality
improvement is part of everything we do. In particular the position will ensure that DeTour:
 complies with the Standards for Disability Services in Victoria by 2012, and maintains its compliance
 complies with all relevant legislation, including OHS, privacy, anti-discrimination, so that there is complete
compliance
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fosters a culture of continuous improvement within the organisation, which is documented and implemented as part
of the Quality Plan.
Manager, Risk and Compliance
Manager, Risk and Compliance
Responsibilities
The key duties and tasks that the incumbent will be required to undertake are:
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Develop, implement and maintain quality plans, procedures and documentation in accordance with DeTour’s
Quality Management System
Provide mentoring, coaching and support to work teams in the implementation of processes and procedures
required under DeTour’s Quality Management System
Support the promotion and development of continuous improvement activities across the organisation
Implement the audit program within the Quality Management System to ensure adherence to the Standards for
Disability Services in Victoria, and other quality programs as required
Implement processes to ensure the integrity of DeTour’s Quality Risk and Safety Data Base System and processes
Assist service delivery teams to reflect on findings, service data and evaluation of outcomes
Initiate the investigation of incidents/accidents and provide follow up risk management
Conduct internal audits, and facilitate external audits, to support and implement improvement processes
Report to Management and the Board on the implementation of the Risk Management and Compliance Program.
Delegations, authority levels and decision making
The incumbent will be responsible to the Managing Director in terms of strategic direction. However, the incumbent will
be responsble for making and implementing decisions about the organisation’s response to the statutory and regulatory
framework in which the organisation operates, and the day to day running of the unit and its outputs.
Part C: Person specification
Qualifications
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Relevant tertiary qualification in business, quality or other related field.
Qualified to audit Management Systems
Key knowledge areas
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In-depth knowledge of contemporary Quality and OHS issues and best practice, and the statutory and regulatory
framework in which Quality and OHS operates, including the Standards for Disability Services in Victoria, the
Australia/New Zealand Standard for Risk Management and other management systems including AS/NZS ISO
9002:2008
Basic knowledge of the Australian financial services legislative and regulatory environment
Understanding of the social and political context in which the organisation delivers services.
Key skills/abilities
Quality
 Manages implementation of quality systems and ensures that quality outcomes are achieved (9.3.2)*
Risk Management
 Manages risk and encourages staff to take advantage of opportunities (9.3.3)*
Legislation and compliance
 Manages work practices to comply with relevant legislation and licensing requirements, including compliance with
OHS legislation (9.3.4 and 9.3.5)*
Knowledge of community
 Demonstrates high-level understanding of the sector and the work of other relevant organisations (1.3.4)*
Manager, Risk and Compliance
Verbal communication
 Provides informed, meaningful and relevant messages when communicating with staff and clients (3.3.3)*
Policy development and implementation
 Researches options and consults with stakeholders to develop clear and workable policies and procedures that
align with the organisational mission (7.3.1)*
Client confidentiality and dignity
 Creates systems and policies for protection of client confidentiality (6.3.5)*
Strategic focus
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Develops team plans with clear targets and goals linked to strategic plans (4.3.2)*
*Numbering indicates a link to specific capabilities from the Victorian Community Sector Workforce Capability Framework
Personal attributes
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Analytical: reviews arguments and takes a systematic approach to creating and presenting new developments
Collaborative: works well with others and engenders a spirit of trust and teamwork
Resilient: overcomes obstacles, learns from prior impediments and recovers from setbacks through self
development
Self disciplined: manages their own time effectively and retains a strong work ethic despite distractions
Client focused: prioritises the needs of clients and is outcomes focused,
Ethical: has integrity and principles reflective of the standards and codes of conduct expected
Experience
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Proven experience with a minimum 2 years working in a similar organisation with responsibility for implementing the
statutory and regulatory framework
Demonstrated experience in implementing a quality management system and conducting internal or external quality
audits, particularly in the disability sector
Experience in managing a team of at least 2 people, and in harnessing cross-organisational support for new
initiatives.
Key result areas/job outcomes
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Ongoing compliance with the statutory and regulatory framework in which quality and OHS operates, including the
Standards for Disability Services in Victoria, the Australia/New Zealand Standard for Risk Management and other
management systems including AS/NZS ISO 9002:2008
An ongoing development of continuous improvement within the organisation, thereby increasing value to the clients
and the organisation.
Manager, Risk and Compliance