NZQA registered unit standard
27491 version 2
Page 1 of 4
Title
Maintain tenanted residential property on an ongoing basis
Level
4
Credits
10
Purpose
This unit standard is for people who intend to operate as a
residential property letting agent in the real estate industry.
People credited with this unit standard are able to:
–
conduct inspections of tenanted residential properties for
maintenance purposes;
–
manage maintenance work and repairs for a residential
property rental;
–
check calculations of invoices for maintenance costs and
repairs for a residential rental property;
–
explain Code Compliance Certificate requirements;
–
explain requirements for insurance of tenanted residential
properties; and
–
explain the procedures for resolving tenancy conflicts.
Classification
Real Estate > Residential and Commercial Property
Management
Available grade
Achieved
Explanatory notes
1
Reference
Residential Property Managers Code of Practice is available from the Real Estate
Institute of New Zealand Inc. website at http://www.reinz.co.nz.
2
Definitions
Industry practice refers to activities of experienced, competent property management
personnel which are in accordance with the Code of Practice and the Residential
Tenancies Act 1986.
Maintenance work and repairs refers to minor items at an agreed value with the
landlord.
3
Legislation
Building Act 2004;
Residential Tenancies Act 1986;
Residential Tenancies Amendment Act 2010;
and all subsequent amendments and replacements.
4
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27491 version 2
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Conduct inspections of tenanted residential properties for maintenance purposes.
Evidence requirements
1.1
Inspections are conducted, and reports completed in keeping with industry
practice.
1.2
Landlords are advised of the need for repairs stemming from territorial authority
health and safety requirements, and from the rights and obligations of landlords
specified in the Residential Tenancies Act 1986.
1.3
Tenants are advised of their rights to require repairs, as specified in the
Residential Tenancies Act 1986.
1.4
Obligations of the property manager are explained in terms of their contractual
obligations regarding inspections and legislative requirements.
Outcome 2
Manage maintenance work and repairs for a residential property rental.
Evidence requirements
2.1
Maintenance work and repairs are managed in accordance with industry
practice and company procedures.
Range
includes but is not limited to – taking a maintenance call from a
tenant, contacting a contractor, scheduling repairs, setting up work
orders, supervising and checking work done, paying contractor
invoices, arranging for a contractor, checking contractor
credentials, notifying landlord.
Outcome 3
Check calculations of invoices for maintenance costs and repairs for a residential rental
property.
Evidence requirements
3.1
Calculations are accurate, complete and recorded against the residential rental
property in accordance with company procedures.
Range
includes but is not limited to – hourly rate, hours charged, GST,
costs of listed materials checked.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27491 version 2
Page 3 of 4
Outcome 4
Explain Code Compliance Certificate requirements.
Evidence requirements
4.1
Code Compliance Certificate requirements for residential properties are
explained in accordance with the Building Act 2004.
Outcome 5
Explain requirements for insurance of tenanted residential properties.
Evidence requirements
5.1
Insurance requirements of owners and property managers, and the property
management company, are explained in terms of risk management and in
accordance with industry practice.
5.2
Key insurance terms are explained to landlords and tenants in accordance with
industry practice.
5.3
Insurance requirements of tenants are explained in accordance with the
Residential Tenancies Act 1986.
Outcome 6
Explain the procedures for resolving tenancy conflicts.
Evidence requirements
6.1
Conflict resolution procedures through negotiation with third parties are
explained in accordance with industry practice.
Range
6.2
third parties include but are not limited to – tenants, neighbours,
tradesmen.
Procedures, if resolution fails, are explained in accordance with industry
practice.
Range
mediation, Tenancy Tribunal.
Replacement information
This unit standard replaced unit standard 4680.
Planned review date
31 December 2016
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27491 version 2
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 August 2011
N/A
Revision
2
19 July 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016