Our Values
Our values define our relationships with our employees and customers. They reflect the
principles, beliefs and aspirations that guide our behaviour and shape our culture.
We’ve arrived at these values through discussion and consultation with employees
across the UK. They are core to our identity even as we undergo considerable change:
We work safely
Royal Mail Group is committed to reducing the likelihood of accidents in the workplace.
We achieve this through a commitment to provide training and investing in technology
We have a passion to deliver for our customers
Royal Mail people have a passion for customer service and delivery excellence – it’s
what gives us our edge and wins us trust
We have pride and care about what we do
Taking pride and care in our working lives supports all other values. It helps us to ensure
that accidents are kept to a minimum, and it wins us the respect of the users of our
service, on whose custom we dependent
We work together and treat each other fairly
We value and take pride in the diversity of our workforce, and have a zero-tolerance
approach to discrimination. We want all our colleagues to treat each other with respect,
and are committed to providing equal opportunities
We are trusted to succeed
From a child awaiting a birthday parcel to a major multinational for which timely delivery
of documents is business-critical, we work to build our customers trust in our ability to
succeed every day
We act commercially
Our business is changing. Challenges to the traditional model of mail-delivery from email
and other electronic communications, and the increase in internet shopping, mean we
must act commercially to stay ahead of change in an increasingly competitive market
place