Robin L. Young P.O. Box 7044 * Seattle, WA 98133 Work: (206) 546-4581 * Home: (425) 347-23410 EMAIL: [email protected] EDUCATION Bachelor of Science Degree in Speech Communications 1988, Southern Oregon University, Ashland, Oregon Masters of Education Degree 1996, University of Washington, Bothell Washington PROFESSIONAL MEMBERSHIPS Pacific Association of Collegiate Registrars and Admission Officers (PACRAO) Washington Association of College Registrars and Admission Offices (WACRAO) PROFESSIONAL WORK EXPERIENCE 1997-Present Shoreline Community College, Seattle, Washington Registrar/Director of Enrollment Services. Administrative responsibility for admissions, student records and registration, including supervision of programs and services; hiring, training, supervision and evaluation of staff; management of department budget. Arranged, coordinated and purchased new electronic filing system for records dept. Supervised transition to automated waitlist system in registration department. Supervised transition to utilize and track new web admissions application system. Supervised transition to support new web registration system for student convenience. Co-coordinated the campus transition of discontinuing use of student social security numbers to pre-assigned student ID numbers including new student ID card services. Developed the SOAR program bringing student services of orientation/advising, admission and registration exclusively to the high school premises, tracks students for retention and academic success. Developed new student recruitment program to assist and support campus-wide staff in presentations/displays, materials, student requests for all college/career fairs and community events. Created personalized presentations to other community colleges regarding staff and student communications. 1991 to 1997 Skagit Valley College, Mount Vernon, Washington Director of Admissions. Responsible for college admission process and student recruitment. Supervisor of admission staff, transcript evaluator, Information desk person and student workers. Managed and coordinated all student related marketing, recruitment and high school relation activities. Counseled both students and parents at college fairs. Coordinated new student and adult student orientation and on-campus tour program, Created marketing displays, brochure designs and campus related publicity photos. 1990 to 1991 Lewis-Clark State College, Lewiston, Idaho Admission and Financial Aid Counselor, High School Relations Recruiter and Scholarship Chair. College representative for the State of Idaho High School recruitment tour. Coordinated college visitation and scholarship programs. Performed phone contact and written correspondence with prospective students. Assisted with development of campus promotional publications. Counseled and advised existing and prospective academic and vocational students. 1989 to 1990 Umpqua Community College, Roseburg, Oregon Assistant Director of Admissions and Records. Responsible for articulation and recruitment with the district high schools. Created promotional admissions materials for prospective students. Managed all communications, correspondence and inquiries from prospective students. Supervised daily registration activities and staff. Balanced daily cash flow of registration, tuition and fees. PROFESSIONAL SKILLS AND EXPERIENCE Demonstrated administrative work experience in two and four-year state college admission, records, registration, recruitment, high school relations, academic and technical programs. Thirteen years professional education work experience within two and four-year institutions in Washington, Idaho and Oregon. Experienced in staff and student supervision including hiring, training, evaluation, team building, communications and professional growth. Diversified admission, registration, records, financial aid experience with multicultural populations, adults and at-risk studdnts. Proficient and familiar with student management systems, enrollment services policy, procedures and records confidentiality. Effective communicator: Formal education in speech and interpersonal communications. Possess strengths in presentational speaking, team building skills, conflict management, faculty, staff, administrative and student communication skills. Student recruitment and retention: Accomplished presentational speaker, experienced in participation and organization of college fairs, state-wide college tours, high school visitations and parent nights. Incorporates the support of all student services in program and presentation development. Marketing: Possess ability to identify distinctive needs to develop creative ideas and designs to present and promote services and programs of the college. Experience in developing college photo displays, brochures, forms, college catalogs and class schedules.