Robin L. Young
P.O. Box 7044 * Seattle, WA 98133
Work: (206) 546-4581 * Home: (425) 347-23410
EMAIL: ryoung@ctc.edu
EDUCATION
Bachelor of Science Degree in Speech Communications
1988, Southern Oregon University, Ashland, Oregon
Masters of Education Degree
1996, University of Washington, Bothell Washington
PROFESSIONAL MEMBERSHIPS
Pacific Association of Collegiate Registrars and Admission Officers (PACRAO)
Washington Association of College Registrars and Admission Offices (WACRAO)
PROFESSIONAL WORK EXPERIENCE
1997-Present
Shoreline Community College, Seattle, Washington
Registrar/Director of Enrollment Services.
 Administrative responsibility for admissions, student records and registration,
including supervision of programs and services; hiring, training, supervision and
evaluation of staff; management of department budget.
 Arranged, coordinated and purchased new electronic filing system for records dept.
 Supervised transition to automated waitlist system in registration department.
 Supervised transition to utilize and track new web admissions application system.
 Supervised transition to support new web registration system for student convenience.
 Co-coordinated the campus transition of discontinuing use of student social security
numbers to pre-assigned student ID numbers including new student ID card services.
 Developed the SOAR program bringing student services of orientation/advising,
admission and registration exclusively to the high school premises, tracks students for
retention and academic success.
 Developed new student recruitment program to assist and support campus-wide staff
in presentations/displays, materials, student requests for all college/career fairs and
community events.
 Created personalized presentations to other community colleges regarding staff and
student communications.
1991 to 1997
Skagit Valley College, Mount Vernon, Washington
Director of Admissions. Responsible for college admission process and student
recruitment. Supervisor of admission staff, transcript evaluator, Information desk person
and student workers. Managed and coordinated all student related marketing, recruitment
and high school relation activities. Counseled both students and parents at college fairs.
Coordinated new student and adult student orientation and on-campus tour program,
Created marketing displays, brochure designs and campus related publicity photos.
1990 to 1991
Lewis-Clark State College, Lewiston, Idaho
Admission and Financial Aid Counselor, High School Relations Recruiter and
Scholarship Chair. College representative for the State of Idaho High School
recruitment tour. Coordinated college visitation and scholarship programs. Performed
phone contact and written correspondence with prospective students. Assisted with
development of campus promotional publications. Counseled and advised existing and
prospective academic and vocational students.
1989 to 1990
Umpqua Community College, Roseburg, Oregon
Assistant Director of Admissions and Records. Responsible for articulation and
recruitment with the district high schools. Created promotional admissions materials for
prospective students. Managed all communications, correspondence and inquiries from
prospective students. Supervised daily registration activities and staff. Balanced daily
cash flow of registration, tuition and fees.
PROFESSIONAL SKILLS AND EXPERIENCE
 Demonstrated administrative work experience in two and four-year state college
admission, records, registration, recruitment, high school relations, academic and
technical programs.
 Thirteen years professional education work experience within two and four-year
institutions in Washington, Idaho and Oregon.
 Experienced in staff and student supervision including hiring, training, evaluation,
team building, communications and professional growth.
 Diversified admission, registration, records, financial aid experience with
multicultural populations, adults and at-risk studdnts.
 Proficient and familiar with student management systems, enrollment services policy,
procedures and records confidentiality.
 Effective communicator: Formal education in speech and interpersonal
communications. Possess strengths in presentational speaking, team building skills,
conflict management, faculty, staff, administrative and student communication skills.
 Student recruitment and retention: Accomplished presentational speaker, experienced
in participation and organization of college fairs, state-wide college tours, high school
visitations and parent nights. Incorporates the support of all student services in
program and presentation development.
 Marketing: Possess ability to identify distinctive needs to develop creative ideas and
designs to present and promote services and programs of the college. Experience in
developing college photo displays, brochures, forms, college catalogs and class
schedules.