Student Complaint Resolution Chart - Florence

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FDTC Student Complaint Resolution Chart
The Florence-Darlington Technical College faculty and staff serve as a resource for students seeking
assistance in resolving campus community matters. The chart below details the initial area for assistance
referral and the subsequent contact areas as one moves forward toward issue resolution.
Issue
Academic Concerns
First Response
Instructor
Advising
Faculty Advisor
Application
Admissions
Specialist
Assessments
Athletics
Book Store
Campus Tours
Faculty Concerns
Assessment Director
Coach
Director of Activities/Athletics
Recruitment
Specialist
Bookstore Manager
Director of Admissions and
Recruitment
Instructor
Financial Aid
Graduation
Library
Parking
Parking Tickets
Recruitment Services
Refund Requests
Next Level
Next Level
Department
Associate VP
Head
Department
Associate VP
Head
Director of Admissions and
Recruitment
Department
Associate VP
Head
Director of Financial Aid
Graduation
Specialist
Registrar
Director
Campus Police
Chief
Issuing Officer
Recruiters
Associate VP of Heath & Sciences
Director of Physical Plant
Business Office
Cashier
Director of Financial Services
Director of Physical Plant
Director of Admissions and
Recruitment
Vice President
VP Academic Affairs
VP Academic Affairs
VP Student Services
and Enrollment
Management
VP Student Services
and Enrollment
Management
VP Student Services
and Enrollment
Management
VP Business Affairs
VP Student Services
and Enrollment
Management
VP Academic Affairs
VP Student Services
and Enrollment
Management
VP Student Services
and Enrollment
Management
VP Academic Affairs
VP Business Affairs
VP Business Affairs
VP Student Services
and Enrollment
Management
VP Business Affairs
Residency – New
Students
Admissions
Specialist
Director of Admissions and
Recruitment
Residency –
Continuing Students
Student Records
Specialist
Registrar
Security
Campus Police
Chief
Business Office
Cashier
Activities
Coordinator
Director of Physical Plant
VP Business Affairs
Director of Financial Services
VP Business Affairs
Student Accounts
Student Activities
Student Grievance
Registrar
Student Records
Student Records
Specialist
Students with
Disabilities
Director Student
Disability Services
Success Center
Lead Tutor
Transcripts /Student
Records
Transcripts/Admission
Student Records
Specialist
Admissions
Specialist
Director of Activities/Athletics
VP Student Services
and Enrollment
Management
VP Student Services
and Enrollment
Management
VP Student Services and Enrollment
Management
Registrar
VP Student Services
and Enrollment
Management
VP Student Services
and Enrollment
Management
Director
VP Student Services
and Enrollment
Management
Registrar
VP Student Services
and Enrollment
Management
Director of Admissions and
VP Student Services
Recruitment
and Enrollment
Management
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