FDTC Student Complaint Resolution Chart The Florence-Darlington Technical College faculty and staff serve as a resource for students seeking assistance in resolving campus community matters. The chart below details the initial area for assistance referral and the subsequent contact areas as one moves forward toward issue resolution. Issue Academic Concerns First Response Instructor Advising Faculty Advisor Application Admissions Specialist Assessments Athletics Book Store Campus Tours Faculty Concerns Assessment Director Coach Director of Activities/Athletics Recruitment Specialist Bookstore Manager Director of Admissions and Recruitment Instructor Financial Aid Graduation Library Parking Parking Tickets Recruitment Services Refund Requests Next Level Next Level Department Associate VP Head Department Associate VP Head Director of Admissions and Recruitment Department Associate VP Head Director of Financial Aid Graduation Specialist Registrar Director Campus Police Chief Issuing Officer Recruiters Associate VP of Heath & Sciences Director of Physical Plant Business Office Cashier Director of Financial Services Director of Physical Plant Director of Admissions and Recruitment Vice President VP Academic Affairs VP Academic Affairs VP Student Services and Enrollment Management VP Student Services and Enrollment Management VP Student Services and Enrollment Management VP Business Affairs VP Student Services and Enrollment Management VP Academic Affairs VP Student Services and Enrollment Management VP Student Services and Enrollment Management VP Academic Affairs VP Business Affairs VP Business Affairs VP Student Services and Enrollment Management VP Business Affairs Residency – New Students Admissions Specialist Director of Admissions and Recruitment Residency – Continuing Students Student Records Specialist Registrar Security Campus Police Chief Business Office Cashier Activities Coordinator Director of Physical Plant VP Business Affairs Director of Financial Services VP Business Affairs Student Accounts Student Activities Student Grievance Registrar Student Records Student Records Specialist Students with Disabilities Director Student Disability Services Success Center Lead Tutor Transcripts /Student Records Transcripts/Admission Student Records Specialist Admissions Specialist Director of Activities/Athletics VP Student Services and Enrollment Management VP Student Services and Enrollment Management VP Student Services and Enrollment Management Registrar VP Student Services and Enrollment Management VP Student Services and Enrollment Management Director VP Student Services and Enrollment Management Registrar VP Student Services and Enrollment Management Director of Admissions and VP Student Services Recruitment and Enrollment Management