Online Care Anywhere® Andrew Roos and Janet Doyle August 30th, 2013 © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. INTRODUCING ONLINE CARE ANYWHERE ONE-CLICK ONLINE ACCESS INSTANT, LIVE INTERACTIONS SIGN IN ANYTIME, FROM ANYWHERE QUALITY CARE FROM TRUSTED PROVIDERS ONLINE CARE ANYWHERE AT A GLANCE • Most popular uses today • Sinusitis • Urinary tract infection (UTI) • Upper respiratory infections, bronchitis • Pharyngitis/laryngitis • Fever • 38 percent of conversations result in Rxs 1 • Satisfaction ratings of 95 percent 2 1 Blue Cross and Blue Shield of Minnesota data Care for Employees: Case Study of Health Services Company, Mercer 2 Online 6 PROVEN IMPACT (MERCER STUDY) Satisfaction exceeds 90 percent Employees value convenience, time savings and cost savings “I am very impressed and will continue to recommend this service to friends, family, and co-workers.” 90 percent saved time 48% saved 1-3 hours; 26% more than 3 hours “I will definitely use it again. I saved at least 3 hours by not going into the doctor - and a ton of cash!” 85 percent completely resolved their medical issue 85% would have used more expensive care settings “I was able to get things taken care of in less than 10 minutes.” Estimated net benefit to one employer of $353 per Online Care Anywhere visit* * Your results will vary based on your company profile Source: Blue Cross and Blue Shield of Minnesota data. All other data sourced from Mercer report. 7 BOTTOM LINE HAPPIER Higher employee satisfaction from convenience, access and affordability HEALTHIER Employee health needs are addressed quickly and effectively 2 REDUCED ABSENTEEISM Identifying illnesses earlier reduces time away from work LOWER MEDICAL COSTS Avoid unnecessary ER, specialist visits while encouraging preventive health 2 Online Care for Employees: Case Study of Health Services Company, Mercer 8 ONLINE CARE ANYWHERE ENROLLMENT Navigate to www.OnlineCareAnywhere.com and click on Enroll Now! © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. Enter your data Read and accept the terms of use Enter the characters from the image and click Finish Select My Health Record under My Health Select Add in the category that you wish to add details NOTE: Medications and Allergies are the two most important fields to prevent receiving an Rx that interacts badly with your meds or allergies ONLINE CARE ANYWHERE HAVING A VISIT From your Home page, determine which provider you would like to speak to and click Connect NOTE: If a provider is Seeing a Patient versus Available Now, you will experience a longer wait time Adding a pharmacy is key to a successful Rx transaction, please do not skip this optional step Complete the provider’s pre-visit questions. This will equip them to make the best use of your time Click on Enter Coupon Code COUPON Determine if you want to share your Health Summary with your provider (recommended) Certify your location Enter your initials and click Connect You will enter the provider waiting room while the doctor reviews your answers and Health Summary Conversation duration is 10 minutes (Doctor can extend 3 – 5 minutes) 10:00 Enable your web-cam by clicking Allow NOTE: You WILL NOT be recorded NOTE: You do not need a web-cam. Subsequent slides will identify using the phone and chat options When you are ready to end the visit with the doctor, click End Conversation Click on My History under My Health if you wish to see a detailed report of your Online Care Anywhere visit VIRTUAL EMPLOYEE CLINICS • Convenient location(s) • Fully equipped to support Online Care Anywhere visits • for example, computer, webcam, phone, instructions, etc. • Secure and private environment 23 Blue Cross® and Blue Shield® of Minnesota is a nonprofit independent licensee of the Blue Cross and Blue Shield Association.