SERVICEMATTERS.COM & TECH-LINE® SERVICE SUBSCRIPTION PROCESS
• The new ServiceBench Market module will be used to purchase your
ServiceMatters.com & Tech-Line ® Service subscription, which is
required as part of the Whirlpool Service Agreement reauthorization
process for 2012.
• The ServiceBench Market is accessed through the Service Provider SelfMaintenance screen on the ServiceBench web site.
WHIRLPOOL CORPORATION  CONFIDENTIAL
SERVICE PROVIDER ADMINISTRATION
Access the ServiceBench Market through Service Provider Self-Maintenance
under the Administration tab.
WHIRLPOOL CORPORATION  CONFIDENTIAL
MARKET OPTION
Select the Market option from the Service Provider Self-Maintenance page to
access the Market Purchase screen.
The Search Market Purchase screen displays.
WHIRLPOOL CORPORATION  CONFIDENTIAL
SEARCH MARKET PURCHASE SCREEN
From the Search Market Purchase screen, you can view previously purchased
items or start the purchase of a new item.
WHIRLPOOL CORPORATION  CONFIDENTIAL
SEARCH MARKET PURCHASE-SEARCH RESULTS
Select PURCHASE to order your Service Matters subscription.
WHIRLPOOL CORPORATION  CONFIDENTIAL
MARKET SELECTION SCREEN
Enter an Offer Type (if known) and the appropriate Effective and Expiration Dates,
then press SEARCH, to display applicable offers.
WHIRLPOOL CORPORATION  CONFIDENTIAL
MARKET SELECTION SCREEN
Click on the Select checkbox for the item you wish to purchase and press
SUBMIT.
WHIRLPOOL CORPORATION  CONFIDENTIAL
PAYMENT-NEW CREDIT CARD
Select the Payment Method (new or existing credit card). If using a new credit
card, enter the credit card and billing information. You can save the credit card
information for future purchases by selecting the checkbox. Press SUBMIT.
WHIRLPOOL CORPORATION  CONFIDENTIAL
PAYMENT-EXISTING CREDIT CARD
If you select to use an existing credit card, the associated information displays.
Press CONTINUE.
WHIRLPOOL CORPORATION  CONFIDENTIAL
PURCHASE SUMMARY
Once you’ve entered the payment method information and pressed CONTINUE,
the Purchase Summary information displays.
WHIRLPOOL CORPORATION  CONFIDENTIAL
PURCHASE CONFIRMATION
From the Purchase Summary screen, press PLACE ORDER to complete the
purchase process. The Purchase Confirmation page displays.
WHIRLPOOL CORPORATION  CONFIDENTIAL