How to learn about services?
• Go through the order process
• Click on the support tab in your direct
store front
• Go to Products tab in back end office
and read key facts
• Take product training
How to research XOOM
XOOM Energy
• Call 1800 PGE 5000 to get bill info
• Put previous address if they have lived there less
than 2 years
• Care discount still applies
• Don’t get customers with balanced savings plan
• Only sign up for variable
plan
$42.43 – $39.94 = $2.49
• Explain $2.99 charge and that
bill$2.49
will divide
Saved
37.28 + 5.15 = $42.43
Digital Phone Service
• ATA Rebate
• How to use the ATA with a fax machine
•
•
•
•
split port 1
Fax settings (disable ECM, 9600 speed)
Turn off voicemail
Or order dedicated fax line ($9.99)
• Name must match Credit Card
• Use cell number for contact number when
transferring number
Digital Phone Service
Digital Phone Service
Option 1 – Dry Loop Internet
1. Order Dry loop Internet and get
it working in your house
2. Then order ATA adapter and
transfer number
Digital Phone Service
Option 2 – Order Comcast
1. Order Comcast Internet and get
it working in your house
2. Then order ATA adapter and
transfer number
Internet
Comcast
• Call 1877 881-6541 after order is complete
• Order $29.99 plan for “New Comcast
Customers”
• Ask for wireless router during installation
ATT
• Click “Show all offers”
• Call 1888 573 4107 after order is complete
TV
Dish Network
• Can’t change order in any way for 120 days
• Can only be ordered by calling 1888 913 9411
DIRECTV
• Must complete rebate before installation
Steps for DIRECTV REBATE
1. Go to Directv.com and create account
2. Click on Redeem Rebate
3. Send verification email
4. Go to your email and click Confirm
5. Select Rebate and click Submit
TV
Dish Network
• Can’t change order in any way for 120 days
• Can only be ordered by calling 1888 913 9411
DIRECTV
• Must complete rebate before installation
• How to get Directv to pay for cancelation
How to get Cancelation
1. Must have had DIRECTV before
2. Cancel and pay cancelation
3. Order DIRECTV
4. Complete DIRECTV Rebate
5. Complete form from rebate page
Flash vs Other Companies
Verizon
$89/mo - unlimited calling and text
+ $30/mo - 2gb data
$129.00/mo x 24 month contract = $3096
Sprint
$99/mo - unlimited calling and text
+ $10/mo - unlimited data package
$109.00/mo x 24 month contract = $2616
Flash
$59/mo - unlimited calling, text and data
+ $10/mo - if you get 4g service
$69.00/mo x 24 month contract = $1656
Flash vs Other Companies
Flash vs Verizon
• $3096(verizon) - $1656 (flash) = $1440
Flash vs Sprint
• $2616(sprint) - $1656 (flash) = $960
Most expensive Flash phone = $599
Random Tips
• Call 611 or check metro text for account
number
• You can apply employee discounts to
wireless and TV accounts
• How to boost cell phone signal in your
house
• How to renew promotional price
• How to help customer make money on
wireless extension
Steps for keeping phone
1. Upgrade their account and pick out the
nicest free ACN Phone
2. Call cell phone Company to switch
service from ACN Phone to their original
phone
3. Sell ACN phone on eBay for $250+
Random Tips
• Call 611 or check metro text for account
number
• You can apply employee discounts to
wireless and TV accounts
• How to renew promotional price
• How to help customer make money on
wireless extension
• How to get an iPhone on ACN service
Steps for getting iPhone
1. Go buy iPhone without contract
2. Order nicest free ACN Phone
3. Call cell phone Company to switch
service from ACN Phone to iPhone
4. Sell ACN phone on eBay for $250+
1. Need to have 5 points
2. Must have at least 3 services
3. At least 2 preferred services
Preferred Services
Non Preferred
• Energy (1 pt)
• Internet (1 pt)
• Flash Wireless acct. (4 pts)
• Wireless Extension (1pt)
• Digital Phone Service (4 pts)
• Add a Line (1 pts)
• Local & Long Distance (4 pts)
• Wireless Upgrade (1 pts)
• Digital Talk (4 pts)
• Mobile World (1 pts)
• Wireless acct/Aircard. (1 pt)
• Dish Family Plans (1 pt)
• Television (2 pts)
• Computer Support (1 pts)
• Home Security (2-3 pts)
1. Energy
2. Digital Phone service
points = 5
preferred = 2
services = 2
1. Business Assistant
2. Digital Phone Service
3. TV
points = 8
preferred = 2
services = 3
1. 3 ATA Adapters
2. Internet
3. Business Assistant
points = 15
services = 5
preferred = 1
1. Aircard
2. Flash Cell Phone
3. Business Assistant
points = 7
services = 3
preferred = 1
1. Aircard
2. Flash Cell Phone
3. Business Assistant
4. Digital Phone Service
5. TV
points = 13
services = 5
preferred = 3