An easy solution for most problems: reset your receiver.
Press the red RESET button next to the card slot on the receiver.
Technical Issue
Possible Causes
Quick Solutions
No Internet
Connection
Detected
•Ethernet or coax cable is loose or disconnected
1. Check that the router is plugged in and its lights are on.
•Network settings on the receiver have been changed
•Receiver is unable to connect to the router
Frozen/
Pixelated
Screen
•Your receiver is having trouble communicating with your satellite dish
2. Verify Internet service is active by checking your home computer.
For additional step-by-step visual instructions, visit directv.com/connect
1. Check all connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure.
2. You may have a SWiM Power Inserter (pictured below) attached to the DIRECTV cable coming from your dish. Unplug inserter from electrical outlet and wait for 15 seconds, then plug inserter back in.
Note:Do not plug SWiM Power Inserter into a power outlet that
can be turned off. Avoid plugging into a power strip.
No Signal/
Snowy Screen
•T V is on the wrong input, channel or audio/visual connection
1. Verify that both TV and receiver are on.
2. On your DIRECTV® Remote, press TV INPUT or
, OR
on your TV remote, press the INPUT or SOURCE button.
On the RC71 remote, press and hold
for 3 seconds.
Cycle through inputs slowly until picture returns.
If you see a snowy/static screen, press 03 or 04 on your
TV remote.
heck that all video cables between receiver and TV are
3. C
not loose and are plugged into matching ports.
Customer Information Channel
Help Center
Go to CH. 1001 on your TV, to access a full library of
short, instructional videos. It’s available On Demand
anytime, 24 hours a day and covers topics such as:
Go online and visit the Help Center at directv.com/help
to get useful information and answers to FAQs. Plus, use
the Live Chat feature and watch instructional videos.
Remote Control Basics
Advanced Features
Using the On-Screen Guide
DIRECTV CINEMA®
Your system may
include the following
components:
To enjoy this and many other great features,
Wireless
CCK
Wired
CCK
A/V – RCA
(Video 1, 2, 3)
HDMI
(HDMI 1, 2, 3)
High-Definition
Component Cables
SWiM
Power Inserter
L
ive Chat
Chat with a specially trained agent standing
by to assist you in real time. Just look for the
Live Chat pop-up screen.
V
ideos
These easy-to-follow tutorials walk you through
quick troubleshooting solutions and how to use the
latest DIRECTV features at directv.com/videos
FOLD ALONG THE DOTTED LINE AND TEAR OUT THIS HANDY CHANNEL LINEUP
Whether it’s using your TV or computer, find the answers
you need in the way that works best for you.
DIRECTV CINEMA® Information
100, 200
DIRECTV CINEMA®
125-199, 1100
DIRECTV CINEMA® in 3D1
104, 105
DIRECTV On Demand21000-1890
DIRECTV PPV Adult3195-197
DIRECTV PPV Events
119-124, 400
DIRECTV SPORTSMIX®
205
Local Channels4
2-69
A&E265
ABC Family
311
Al Jazeera America
347
AMC254
American Heroes
287
America's Auction Network
324
Animal Planet
282
AUDIENCE®239
AXS TV5340
BabyFirst TV5293
BBC America
264
BBC World News
346
BET329
Bloomberg TV
353
Boomerang298
Bravo237
BTN610
BYUtv374
CANAL ONCE6
447
Cartoon Network (East)
296
Cartoon Network (West)
297
Centric330
Chiller257
Church Channel
371
Cloo308
CMT327
CNBC355
CNBC World
357
CNN202
Comedy Central
249
Cooking Channel
232
C-SPAN350
C-SPAN2351
CTN376
Daystar369
HD HIGH DEFINITION*
3D CHANNELS IN 3D1
HD
3D
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
Destination America
286
Discovery278
Discovery Family Channel
294
Discovery Life
261
Disney Channel (East)
290
Disney Channel (West)
291
Disney Junior
289
Disney XD
292
DIY Network
230
E!236
El Rey
341
Enlace6448
ESPN 206
ESPN2 209
ESPNEWS 207
ESPNU 208
Esquire Network 235
EVINE 316
EWTN 370
Food Network 231
FOX Business Network 359
FOX News Channel 360
FOX Sports 1 219
FOX Sports 2 618
Free Speech TV 5 348
Fuse 339
Fusion
342
FX 248
FX Movie Channel 258
FXX 259
fyi266
Galavisión 404
GEB America5 363
GEM Shopping Network 228
GOD TV5 365
Golf Channel 218
Great American Country (GAC) 326
GSN 233
H2 271
Hallmark Channel 312
Hallmark Movies & Mysteries5 565
HGTV 229
HISTORY 269
+ A LA CARTE PROGRAMMING
NOT AVAILABLE IN STANDARD DEFINITION
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HITN TV6 461
HLN 204
Hope Channel5 368
HSN240
IFC 564
INSP 364
Investigation Discovery 285
ION Television (East) 305
ION Television (West) 306
Jewelry Television 313
Jewish Life Television5 366
Lifetime 252
Link TV 375
Liquidation Channel 226
LMN253
Logo 272
MAVTV 214
MLB Network 213
MSNBC 356
MTV 331
MTV2 333
NASA TV5 352
Nat Geo WILD 283
National Geographic Channel 276
NBA TV 216
NBC Sports Network 220
NBC Universo6 410
New Music Channel 343
Newsmax 349
NFL Network 212
NHL Network 215
Nick Jr. 301
Nickelodeon/Nick at Nite (East) 299
Nickelodeon/Nick at Nite (West) 300
Nicktoons 302
NRB 378
Outdoor Channel 606
Ovation 274
OWN (Oprah Winfrey Network) 279
Oxygen 251
pivot 267
POP 273
Pursuit Channel 604
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
SELECT™
ENTERTAINMENT
CHOICE™
XTRA
ULTIMATE
PREMIER™
NETWORKS
For the latest channel listing, visit directv.com/channelguide
SELECT™
ENTERTAINMENT
CHOICE™
XTRA
ULTIMATE
PREMIER™
DIY Solutions
directv.com/help
TRY THIS
FIRST!
SELECT™
ENTERTAINMENT
CHOICE™
XTRA
ULTIMATE
PREMIER™
Troubleshooting
Effective 3/19/15
SELECT™
ENTERTAINMENT
CHOICE™
XTRA
ULTIMATE
PREMIER™
CHANNEL LINEUP
QVC 275
QVC Plus 315
ReelzChannel 238
Regional Sports Networks7 628-699
RFD-TV 345
Rocks TV 263
Science 284
SEC Network
611
Son Life Broadcasting Network 344
Spike
241
Sportsman Channel 605
Sprout 295
SundanceTV
557
Syfy 244
TBS 247
TCM 256
TCT Network 377
TeenNick 303
Tennis Channel 217
TLC 280
TNT 245
Travel Channel 277
Trinity Broadcasting Network (TBN) 372
truTV 246
TV Land 304
TV One 328
TVG 602
UniMás 408
Univision Deportes Network 455
Univision (East) 402
UP 338
Uplift 379
USA Network 242
Velocity5 281
VH1 335
VH1 Classic 337
Vme6 440
WE tv 260
The Weather Channel 362
WeatherNation 361
WGN America 307
The Word Network 373
World Harvest Television (WHT) 367
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HBO® HBO East 501
HBO West 504
HBO2 East 502
HBO2 West 505
HBO Comedy5 506
HBO Family East 507
HBO Family West 508
HBO Latino 511
HBO Signature 503
HBO Zone5 509
STARZ® SUPER PACK ENCORE East 535
ENCORE West 536
ENCORE Action 541
ENCORE Black 540
ENCORE Classic 537
ENCORE Family 542
ENCORE Suspense 539
ENCORE Westerns 538
STARZ East 525
STARZ West 526
STARZ Cinema5 531
STARZ Comedy5 528
STARZ Edge5 529
STARZ In Black5 530
STARZ Kids & Family5 527
HD HIGH DEFINITION*
3D CHANNELS IN 3D1
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
SHOWTIME® UNLIMITED FLIX® 556
THE MOVIE CHANNEL™ EAST 553
THE MOVIE CHANNEL™ WEST 554
THE MOVIE CHANNEL™ XTRA EAST5
555
SHOWTIME® EAST 545
SHOWTIME® WEST 546
SHOWTIME 2® 547
SHOWTIME BEYOND®5 550
SHOWTIME EXTREME® 549
SHOWTIME NEXT®5 551
SHOWTIME® SHOWCASE 548
SHOWTIME WOMEN®5 552
SundanceTV
557
CINEMAX® 5StarMAX East5 520
ActionMAX East5 519
Cinemáx5 523
Cinemax East 515
Cinemax West 516
MoreMAX5 517
MovieMAX East5 521
ThrillerMAX5
522
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
A LA CARTE PROGRAMMING Adult Programming3 579-599
DOG TV 354
ESPN FULL COURT7 720-727
ESPN GamePlan7 788-793
FOX Soccer Plus 621
International Chs 2000-2220
MLB EXTRA INNINGSSM 720-749
MLS Direct Kick™ 471-476
NBA LEAGUE PASS 750-768
NFL SUNDAY TICKET 701-717
NHL® CENTER ICE® 769-795
+ A LA CARTE PROGRAMMING
NOT AVAILABLE IN STANDARD DEFINITION
HD
HD
HD
HD
HD
HD
SPORTS PACK Altitude Sports 681
beIN SPORTS 620
Buzzer Beater 615
CBS Sports Network 221
Comcast SportsNet Bay Area 696
Comcast SportsNet California 698
Comcast SportsNet Chicago 665
Comcast SportsNet Mid-Atlantic 642
Comcast SportsNet New England 630
ESPN Classic 614
FOX Deportes6 425
FSN Arizona 686
FSN Cincinnati 661
FSN Detroit 663
FSN Florida 654
FSN Midwest 671
FSN North 668
FSN Ohio 660
FSN San Diego 694
FSN South 646
FSN Southwest 676
FSN West 692
Longhorn Network8 677
MASN
640
MSG
634
MSG+ 635
NESN
628
Prime Ticket 693
ROOT SPORTS Northwest 687
ROOT SPORTS Pittsburgh 659
ROOT SPORTS Rocky Mountain 683
ROOT SPORTS Southwest 674
SNY
639
SportSouth 649
SportsTime Ohio 662
SUN Sports 653
Time Warner Cable Deportes 458
Time Warner Cable SportsNet 691
Universal Sports 625
Univision Deportes Network 455
YES Network9 631
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
HD
FIND YOUR CHANNELS
1001
Customer Information
2-69
Local Channels
100s
IRECTV CINEMA® Movies
D
and PPV Events
Education and Entertainment
200s
300s
Culture and News
400s
Spanish-language Programming10
500s
Premium Channels
600s
Regional Sports Networks
700s
Sports Subscriptions
and Interactive Experiences
SonicTap® Music Channels11
800s
1000s
DIRECTV On Demand2
2000s
International Programming
For more troubleshooting tips
visit directv.com/help
For FAMILY™ Package channels,
go to directv.com/family
For international channels,
go to directv.com/international
Changes the remote’s MODE
to control other equipment.
(Far left selection indicates the
DIRECTV® Receiver.)
FORMAT
Displays current screen FORMAT
options and HD resolutions.
(Works only with HD Access.)
ON/OFF
Turns both DIRECTV Receiver and
TV ON or OFF at the same time.
(Remote must be programmed for
TV. DVR still records when off.)
STOP
STOP playback while viewing
recorded program.
PWR
Turns On/Off POWER of whichever
equipment is selected.
REPLAY
REPLAY previous six seconds.
ADVANCE
REWIND
ADVANCE 30 seconds.
REWIND at increasing speeds—
press up to four times. Press and
hold to jump to previous tick mark.
FAST-FORWARD
FAST-FORWARD at increasing
speeds—press up to four times.
PLAY
PLAY current program.
ON/OFF
Turns both DIRECTV® Receiver
and TV ON or OFF at the same time.
(Remote must be programmed for
TV. HD DVR still records when off.)
LIST
GUIDE
EXIT
GUIDE
Press once for On-Screen Guide.
Press twice for programming
grouped into categories.
EXIT
ACTIVE
LIST
EXIT the menu and return
to previous channel viewed.
Display the LIST of your
recorded programs.
DIRECTV ACTIVE® channel:
local weather and more.
Display a one-line Channel Guide
while viewing your program.
YELLOW BUTTON
GREEN BUTTON
Display guide options while viewing
the On-Screen Guide.
Jump ahead 12 hours while
viewing the On-Screen Guide.
SELECT
RECORD
SELECT item highlighted on screen.
RECORD program now playing or
highlighted in the On-Screen Guide.
Press twice to record the entire series.
INFO
Display INFORMATION about the
program now playing or highlighted
in the On-Screen Guide.
RED CIRCLE BUTTON
Press to delete recorded
shows from your playlist.
PREV
Return to PREVIOUS channel viewed.
Mute the sound.
PREV
ADVANCE
ADVANCE 30 seconds.
Press and hold to jump ahead to
the end of a recorded program.
REPLAY
REPLAY previous six seconds.
REWIND
FAST-FORWARD
REWIND at increasing speeds—
press up to four times.
FAST-FORWARD at increasing
speeds—press up to four times.
PLAY/PAUSE
ENTER
PLAY current program. Press once
while program is playing to PAUSE.
BLUE BUTTON
RED BUTTON
Jump back 12 hours while
viewing the On-Screen Guide.
EXIT the menu and return to
previous channel viewed.
MUTE
RECORD program now playing or
highlighted in the On-Screen Guide.
Press twice to record the entire series.
PAUSE current program.
Display the LIST of your
recorded programs.
Press once for On-Screen Guide.
Press twice for programming
grouped into categories.
RECORD
PAUSE
DASH
All programming subject to change at any time. Television channels effective 3/19/15. Get updates at directv.com/channelguide.*To access
DIRECTV HD programming, HD equipment along with Advanced Receiver Service required. Number of HD channels varies based on package selection. For
MDU customers: to access DIRECTV HD programming, customer must reside in a DIRECTV D2 Advantage- or DIRECTV IPAdvantage™-capable property.
Plus, HD equipment is required. 1DIRECTV 3D content requires HD equipment including a compatible 3D HDTV and 3D glasses. An Advanced Receiver
fee applies for HD equipment. For more information, visit directv.com/3D. 2Access to available DIRECTV On Demand programming is based on package
selection. Actual number of shows and movies will vary. Additional fees apply for new releases. Some DIRECTV On Demand content requires an HD DVR
(HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher, and a network
router with an available Ethernet port. Visit directv.com/movies for details. 3Must be 18 years or older to order. Contains explicit sexual content, complete
nudity and graphic adult situations. Viewer discretion is advised. DIRECTV System has a feature that restricts access to channels. 4Eligibility for local
channels based on service address. Visit directv.com/locals and directv.com/rsn to see what is available in your area. 5Requires HD equipment. 6Requires
a DIRECTV Multi-Satellite System. 7Professional and collegiate sports subscriptions sold separately. Blackout restrictions and other conditions apply.
Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming is
subject to the terms of the DIRECTV Customer Agreement; a copy is provided at directv.com/legal and in your order confirmation. 8Longhorn Network
is available for Texas residents only with CHOICE Package and above. For residents outside of Texas, Longhorn Network is only available with PREMIER
Package or as part of SPORTS PACK at an additional charge. 9YES Network available as a local regional sports network package in CT, NY and in parts of
NJ and PA as determined by ZIP code. Portions of YES Network programming available in SPORTS PACK premium package in the remainder of DIRECTV
service areas. 10Includes English-language broadcast channels with alternate Spanish audio. 11Availability of channel varies by package. Visit directv.
com/packages to confirm availability. ©2015 DIRECTV. DIRECTV and the Cyclone Design logo, GENIE, DIRECTV CINEMA, AUDIENCE, FAMILY, CHOICE,
SELECT and PREMIER are trademarks of DIRECTV, LLC . All other trademarks and service marks are the property of their respective owners.
GENIE® REMOTE
MODE
TV INPUT
Cycles through the equipment
connected to your TV.
FOLD ALONG THE DOTTED LINE AND TEAR OUT THIS HANDY CHANNEL LINEUP
DIRECTV® HD EXTRA PACK 5 Crime & Investigation 571
Hallmark Movies & Mysteries 565
HDNet Movies 566
MGM HD 567
Palladia 572
Shorts HD 573
Smithsonian Channel 570
Sony Movie Channel 568
Universal HD 569
UNIVERSAL REMOTE
For the latest channel listing, visit directv.com/channelguide
CHOICE™
XTRA
ULTIMATE
PREMIER™
CHOICE™
XTRA
ULTIMATE
PREMIER™
PREMIUM &
SUBSCRIPTION
CHANNELS
Effective 3/19/15
CHOICE™
XTRA
ULTIMATE
PREMIER™
CHANNEL LINEUP
Press for Mini Guide while viewing
your program and dismiss with EXIT.
ENTER also replaces TV INPUT
button: to cycle through the
equipment connected to your TV,
press and hold for three seconds
until LED light at top turns green.
Then scroll through inputs by
pressing ENTER again.
DASH
Press for Guide Options while
viewing On-Screen Guide. Press for
playlist options while viewing playlist.
Press to display last 6 digits
of receiver ID, satellite signal
type (SWiM or Multiswitch)
and Internet status.
Return to PREVIOUS channel viewed.
Press DASH twice to delete
recorded shows from your list.
Additional functions vary. Look for on-screen prompts.
PROGRAM YOUR
UNIVERSAL REMOTE:
Your new DIRECTV® Universal Remote
can control your entire entertainment
system—TVs, DVD players, VCRs and
stereo systems.
For SD Receivers:
Press the MENU button
Select P
ARENTAL, FAV’S & SETUP
SYSTEM SETUP
REMOTE CONTROL
For HD Receivers:
Press the MENU button
Select S
ETTINGS & HELP
SETTINGS
REMOTE CONTROL
PROGRAM YOUR
GENIE REMOTE:
For use with Genie HD DVR
(model HR44 or above), DIRECTV
Genie Mini (model C41 or above)
and DIRECTV Ready TV.
Select S
ETTINGS & HELP
SETTINGS
REMOTE CONTROL
Select I R/RF SETUP
Press the Down Arrow to
highlight RF.
Press SELECT
Select CONTINUE
Complete by following
on-screen prompts.
For instructions on how to program
your remote to a DIRECTV Ready TV,
visit directv.com/dtvready