Jeff Rasmussen
Portland State University
EMPA Capstone Presentation 2012
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
A. Jefferson County Conditions
B. State of Oregon Conditions
C. 911 History and Trends
1) Background of the Project
A. Jefferson County Conditions
• Rising Personnel Costs
• Lower 911 Tax Revenue
• Economy
• Telecommunication Trends
• Tax Loophole
911 (Jefferson County)
Local Agency Fees
$800,000
$600,000
$400,000
$200,000
PROJECTION
$0
911 Local Agency Fees
1) Background of the Project
B. State of Oregon Conditions
• State Legislature Budget Notes in 2009, 2010, and 2012
• 911 Tax Sunsets in 2013 ($0.75/month – 1995)
• NG911 (Text, Pictures, and Video)
• 2012 Kimball Report – Savings of $31 Million if 911
Regionalized
1) Background of the Project
B. 911 History and Trends
PRE-911:
1) Background of the project
PRE-911:
Basic 9-1-1:
Three-digit number is dialed. Central Office Switch. The emergency
and its location are communicated by voice.
Enhanced 9-1-1:
The call is selectively routed to the proper PSAP. The caller’s
location and phone number are displayed.
Wireless Phase I & II:
The call is selectively routed to the proper PSAP. The caller’s phone
number is displayed. The location of the cell tower handling the call
and location information is displayed. The call is routed to a PSAP
based on cell site/sector information.
1) Background of the project
NG911 - Technical Architecture Integrated Command Center
SOURCE: FCC’s Communications Security, Reliability and Interoperability Council Working
Group Key Findings and Effective Practices for Public Safety Consolidation October 2010
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
2) Goal & Purpose
A. Identify Small PSAPs Costs
B. Identify Characteristics of Lower Cost PSAPs
C. Identify a Minimally Sized Rightsized PSAP
D. Develop a Financial Template for
Consolidation Scenarios
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
3) Description of Research Methods
A. Data Set
B. Analysis
3) Description of Research Methods
A. Data Set
2) Description of Research Methods
B. Analysis
1. 911 calls per resident
2. 911 tax revenue per resident
3. Percentage of expenditures paid by 911 tax
revenue
4. Cost (gross) per resident
5. Cost (gross) per 911 call received
6. Residents per PSAP employee (FTE)
7. Annual 911 calls per PSAP employee (FTE)
8. Average 911 calls per hour
3) Description of Research Methods
B. Analysis
Grouped PSAPs into the National Emergency Number Association’s
(NENA) three size classifications:
Small:
Less than 19,000 population (13 PSAPs)
Medium:
Between 19,000 and 100,000 (17 PSAPs)
Large*:
Between 100,000 and above (7 PSAPs)
* NENA’s large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greater
than 140,000 population are labeled “large” for this analysis.
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
4) Description of Research Findings
A. Smaller PSAP Costs
B. Low Cost PSAP Characteristics
C. Minimally Sized Rightsized PSAP
D. Financial Template for Consolidation Scenarios
Milton-Freewater Comm+
Astoria 9-1-1
Clackamas County+
Willamette Valley Comm (Salem)
Douglas County
Washington County Comm+
Emerg. Comm S. Ore (Jackson)+
Bureau of Emerg. Comm (Portland)+
Medium Size PSAPs
Deschutes County District+
Newberg-Dundee Comm
*Hermiston PD
N. Marion County Comm (NORCOM)
Lake Oswego Communications
Klamath Comm District+
Yamhill County Comm+
Corvallis Regional Comm+
Columbia 9-1-1 Comm District+
Umatilla County Sheriff+
Lincoln County Comm Agency+
Gross Cost Per Resident
*Tillamook County District+
Small Size PSAPs
Malheur County Sheriff
Hood River County District+
Wasco County 9-1-1
Union County Comm+
Prineville 9-1-1+
Ontario 9-1-1
Toledo Police Department+
$140.00
Lincoln City PD+
Brookings PD
Jefferson County Sheriff+
*Curry County Sheriff
Baker County+
*Morrow County Sheriff+
*John Day Comm Center+
$120.00
Harney County Sheriff+
*Wallowa County Sheriff+
TRI County Comm+
4) Description of Research Findings
A. Smaller PSAP Costs
Gross Cost Per Resident & 911 Tax Revenue Per Resident
911 tax per resident
$100.00
Large Size PSAPs
$80.00
$60.00
$40.00
$20.00
$-
4) Description of Research Findings
B. Low Cost PSAP Characteristics
Residents per PSAP FTE
5,597
6,000
4,423
5,000
3,356
4,000
3,000
2,000
1,446
1,000
Small
Medium
Large
Residents per PSAP FTE
Combined
TRI County Comm+
Clackamas County+
Lake Oswego Communications
Washington County Comm+
Bureau of Emerg. Comm (Portland)+
Douglas County
Willamette Valley Comm (Salem)
Yamhill County Comm+
N. Marion County Comm (NORCOM)
Klamath Comm District+
Newberg-Dundee Comm
Corvallis Regional Comm+
Emerg. Comm S. Ore (Jackson)+
Residents per PSAP FTE
Deschutes County District+
Astoria 9-1-1
*Hermiston PD
Malheur County Sheriff
Umatilla County Sheriff+
Union County Comm+
Lincoln County Comm Agency+
Columbia 9-1-1 Comm District+
Jefferson County Sheriff+
Wasco County 9-1-1
Ontario 9-1-1
Prineville 9-1-1+
6,000
*Tillamook County District+
7,000
Baker County+
Brookings PD
*Curry County Sheriff
Hood River County District+
*John Day Comm Center+
Harney County Sheriff+
Milton-Freewater Comm+
*Wallowa County Sheriff+
*Morrow County Sheriff+
Lincoln City PD+
Toledo Police Department+
4) Description of Research Findings
PSAPs that have a higher ratio of residents served per FTE is a
compelling factor that translates into lower costs per resident.
Residents per PSAP FTE and Cost per Resident
9,000
Gross Cost per resident
$140.00
8,000
$120.00
911 Special Districts
$100.00
5,000
$80.00
4,000
$60.00
3,000
2,000
$40.00
1,000
$20.00
$0.00
4) Description of Research Findings
The average of the 10 lowest cost PSAPs was $19.75 per resident.
These PSAPs average resident to FTE ratio is 5,273.
Residents per PSAP FTE
5,597
6,000
5,273
4,423
5,000
3,356
4,000
3,000
2,000
1,446
1,000
Small
Medium
Large
Recommended
Combined
4) Description of Research Findings
C. Minimally Sized Rightsized PSAP
1. Minimum staffing for double coverage.
2. A PSAP with 13.0 FTEs using the recommended resident
to staffing ratio (5,237), would be highly efficient if it
served at least 68,549 residents.
3. This population size and staffing is consistent with an
Oregon PSAP and similar to NENA staffing
recommendations of similar sized PSAPs.
4) Description of Research Findings
D. Financial Template for Consolidation Scenarios
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
5) Significance of the Project
A. 2013 Legislative Session
B. Public Safety – Double Coverage
PSAPs that are not providing double coverage 24/7
are putting citizens in harms way by not providing
adequate resources to handle multiple emergency
situations.
911 Centers in Oregon:
Efficiencies Through Consolidation
1) Background of the Project
2) Goal & Purpose
3) Description of Research Methods
4) Description of Research Findings
5) Significance of the Project
6) Acknowledgements
6) Acknowledgements
Questions