National Recognition Week for
Hospital/Health System Case Managers
October 13- 19, 2013
Table of Contents
• Outline Part I
– Information on what National Case
Management Week is and ideas for
recognizing staff
• Outline Part II
– Template for educating others about case
management and its importance to your
hospital
– Places for you to insert your hospital specific
data
Outline – Part I
• American Case Management Association (ACMA)
• National Case Management Recognition Week
• Importance of recognition for case management
services
• Selecting an annual case management recognition
theme for celebration
• Recognition event suggestions
American Case Management
Association (ACMA)
• The ACMA is the first case management
association specifically designed to address the
needs and concerns of Hospital and Health
System-based Case Managers
• The ACMA offers solutions to support the
collaborative practice of Hospital/Health System
Case Management
Importance of Recognition for
Case Management Services
The goal of this event is to create an opportunity
for organizations to acknowledge the unique role
of case managers (and those who support this
process) in the delivery of high quality and cost
effective health care services.
Importance of Recognition of Case
Management Services
• Patients will have better access to the services of
a case manager once physicians and ancillary
staff possess an increased understanding of the
role.
• Greater recognition for the effectiveness of case
management practice will assist leadership in
hospitals/health systems to determine whether
the structures and processes needed to support
their case management programs are fully in
place.
Recognition Event Suggestions
• Case Management Department Open House
• Community Resource Fair
• Case Management Staff Achievement Awards
Ceremony
• Case Management In-Service
• Gifts such as Coffee Mugs, T-shirts, Name Badge
Holders and other items with theme/logo - available
to order
https://www.jimcolemanstore.com/cmweek/
• Letter to Hospital Administration Announcing Case
Management Week
Recognition Event Suggestions
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Hold a drawing with prizes
Certificates of Achievement for Staff
Group Photos
Display Storyboard Results/Outcome Projects
Offer Education Sessions on Case Management
Services
Outline - Part II
• The Goal of Hospital/Health System Case
Management
• Case Management Core Functions
• Key Outcomes of Case Management
The Goal of Hospital/Health System
Case Management
Hospital/Health System Case
Management
The goal of case management is to maintain
optimal patient health status across the
continuum of care in a manner that emphasizes
both individual control over decisions and
stewardship of resources.
Describe Your Department-specific Team
and Roles
Hospital/Health System Case
Management
Case Management practice is the catalyst for a
collaborative approach to care that is critical in
meeting the complex clinical and psychosocial
needs of patients and their families.
Insert Your Organizational Chart to
Illustrate Your Relationship with Other
Departments and Services
Case Management
Core Functions
Professional Background
The majority of case managers in acute care
settings are nurses and social workers who often
work together as a team.
Core Functions of a Case Manager
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Clinical Assessment
Care Coordination
Patient Education
Counseling
Case Monitoring and/or Clinical Pathway
Management
• Discharge Planning
• Resource Management
• Patient Advocacy
(Can be modified/customized to meet specific organization’s role)
Add Organization-specific Definition
and/or Roles
Critical Members of the
Interdisciplinary Team
The case manager creates the appropriate
linkages with the health care team, insurance
companies and community-based agencies to
coordinate and implement a plan of care that is
in keeping with the best interests of the patient
and their family.
(Can be modified/customized to meet specific organizational role)
Case Management
Key Outcomes
Integral to Key Outcomes
Case Management programs have been
proven to increase organizational performance
in areas such as:
• Clinical Outcomes
• Patient Satisfaction
• Resource Utilization
• Financial Outcomes
Insert Organization Specific Outcomes