LEADING CARE:
SUPPORTING AND STRENGTHENING THE WARD
SISTER’S ROLE
PROJECT OUTPUTS:
BENEFITS TO WARD SISTERS
SR. DONNA KEENAN
CARDIOLOGY ASSESSMENT UNIT
TYRONE COUNTY HOSPITAL
RCN ‘NURSE OF THE YEAR’ 2010
“However long the night, the dawn will break”
African Proverb
The Long and Winding Road…..
.....of a Nurse’s journey
“Coming together, sharing together, working together, succeeding
together”
Unknown
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
REMEMBER, REMEMBER….
“It’s not hard to make decisions when you know what your
values are”
Roy Disney
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“I say to you today, my friends, that in spite of the difficulties
and frustrations of the moment, I still have a dream.”
Martin Luther King, Jr
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
PERSONAL BENEFITS OF THE PROJECT
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Alleviate some frustrations
Identify obstacles
Direction and purpose
Pivotal role
Foundation
Balance
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Focus
Control
Efficiency
Quality care
Shared vision
“We are each of us angels with only one wing; and we can only
fly by embracing one another”
Luciano de Crescenzo
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“Obstacles don’t have to stop you. Figure out how to climb it,
go through it, or work around it”
Michael Jordan
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
PERSONAL LEARNING AND DEVELOPMENT (2001)
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Learn on the job
Discovering key stakeholders
Treading on toes
Overwhelming
Protective but short sighted
Quality care
“A jug fills drop by drop”
Buddha
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“Poor fellow, he suffers from files”
Aneurin Bevan
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
PERSONAL LEARNING AND DEVELOPMENT (2010)
• Structured career progression Pathway and Competency
Tool
• Knowledge of key stakeholders
• Clear boundaries
• Delegation
• The bigger picture
• Quality care
“Come to the edge. We might fall! Come to the edge. It’s too high!
COME TO THE EDGE. And they came, and he pushed and they flew”
Christopher Logue
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“Snowflakes are one of nature’s most fragile things, but
just look what they can do when they stick together”
Unknown
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
THEORY TO PRACTICE – COMPETENCY ASSESSMENT TOOL
SAFE AND EFFECTIVE PRACTICE
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Professional, ethical, legal
Evidence based practice
Environment
Multi professional working
“Be sure to put your feet in the right place, then stand firm”
Abraham Lincoln
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“Fear fades when facts are faced”
Frank Tyger
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
ENHANCING PATIENT EXPERIENCE
• Patient centred care
• Co-ordination of the patient journey
• Patient-client involvement
“The quality of a leader is reflected in the standards they set for
themselves”
Ray Kroc
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“In matters of style, swim with the current; in matters of
principle stand like a rock”
T. Jefferson
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
LEADERSHIP AND MANAGEMENT
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Role model
Develop team performance
Manage the ward/department environment
Effective use of resources
“A great leader’s courage to fulfill his vision comes from
passion, not position”
John Maxwell
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
“The Dream works when the Team works”
Unknown
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
DELIVERY OF ORGANISATION OBJECTIVES
• Continuous quality and improvement
• Service improvement, development and
modernisation
• Workforce planning
“Be the change you want to see in the world”
Ghandi
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
The eternal optimist .....
“A pessimist sees the difficulty in every opportunity. An
optimist sees the opportunity in every difficulty”
Unknown
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
CORE KNOWLEDGE AND SKILLS FRAMEWORK
• Communication :
• Personal and People
Development :
• Health, Safety
and Security:
• Service improvements:
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Quality:
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Equality and Diversity:
People Management:
Key stakeholders
Staff/own training
NMC
Risk assessments
Legislation
Patient Benefits
Staff Development
Trust Benefits
Audits
Dashboards
Policies/Procedures
Team Performance /Support
“Nothing is impossible to a willing heart”
John Heywood
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
A SISTER’S VISION
Use the Framework – Building block
• Setting, maintaining and embedding quality and safety for patients and staff
• Building on excellence
• Navigating effectively through changing and challenging environment
• Invest in nurturing talent
• Unswerving commitment to the job
• More structured/clearly defined role
• Time to lead and time to care
• Freedom to show initiative
“RECOGNISE YOU DO MAKE A DIFFERENCE”
“It may seem a strange principle to enunciate as the very first
requirement in a Hospital that it should do the sick no harm”
Florence Nightengale
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
The Sister’s journey .....
..... a smoother road ahead
“To laugh often and much….to know even one life has breathed
easier because you have lived; this is to have succeeded”
Ralph Waldo Emerson
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010
AN EFFECTIVE SISTER .....
..... WORTH HER WEIGHT IN GOLD
THANK YOU
Leading Care: Supporting and Strengthening the Role of the Ward Sister/Charge Nurse - 6th October 2010