QUALITY
OF A GOOD
NURSE
MANAGER
DEFINITION OF QUALITY
 Quality is essentially about learning what you are
doing well and doing it better. It also means finding out
what you may need to change to make sure you meet
the needs of your service users. Quality is about :
 knowing what you want to do and how you want to do
it
 learning from what you do
 using what you learn to develop your organization and
its services
 seeking to achieve continuous improvement
 satisfying your stakeholders - those different people
and groups with an interest in your organization.
QUALITIES OF A GOOD
NURSE MANAGER
Respect staff as professionals,
Set standards and clear professional example,
Be organized, yet creative and flexible,
Be an effective decision maker, as well as a
conflict and crisis manager,
Motivate and empower staff,
Have a good sense of humor,
Be honest, fair, consistent and reasonable,
Be reliable resource and staff advocate,
Be available and accessible to staff,
Be a great communicator,
Financially knowledgeable,
Focus on quality & patient safety,
Good leadership,
Strong physician relationships & collaboration,
WHY THIS QUALITIES ARE
IMPORTANT?
To promote healthy working relationships.
To make the workplace pleasant.
To ensure an understanding and qualified
workplace.
Ensure all the organizations to understand the
message sent.
Improve commitment and job satisfaction.
To make things more tolerable.
 To build morale, give people a sense of the
importance of what they're working on.
 To lead by example and provoke strength and
dedication in the team.
 To organize and to make sure everything gets
done in a safe way, and that the best possible
quality care is provided.
 A sense of emotional support helps a great
deal, which in turn trickles down when the
nurse is dealing with patients.
Reflect your experience working in
the ward/clinic
During our placement at Ripas, there is a
conflict between staff nurse and patient’s
relative about the intubation. Then the ward
manager ask the relative to gather at her
room and the ward manager explain about
the intubation with great communication skill
with reasonable reason which make the
relative confident and trust about the
procedure.
References
 Sandra A. Thomson, RN, BSN (2006). The Top 10
Quality of a Good Nurse Manager. American
Journal Nursing, August 2004, Vol:104, No:8.
(Case Manager at John C. Lincoln Hospital –
North Mountain, in Phoenix, AZ).
 http://www.ezine.com. Qualities of good
manager.
 Read more: The Importance of Quality
Management | eHow.com
http://www.ehow.com/about_5377881_importa
nce-quality-management.html#ixzz1RqySoCDX
 http://dictionary.reference.com/browse/quality
[accessed on July 12, 2011]
 http://dictionary.reference.com [accessed on
July 12, 2011]
 http://dictionary.reference.com/browse/quality
[accessed onJuly 12, 2011]
 http://www.ces-vol.org.uk/index.cfm?pg=169
[accessed on July 12, 2011]
 http://nursinglink.monster.com [accessed on july
12, 2011]