The Emergency Centre Rotherham CCG Sarah Lever – Head of Contracts & Service Improvement Joanne Martin – Urgent Care Review Project Lead Overview • What are we doing? • Why are we doing it? • How and what difference will it make to the people of Rotherham? • When is it happening? • How can partners get involved? What is an Emergency Centre? ‘A single urgent and emergency care system for the people of Rotherham. It will be supported by a diverse clinical team to provide responsive, quality care, ensuring the patient receives the right care first time, and sees the right clinician first time, 24/7 365 days a year’ Is this just a name change? MODEL FOR THE EMERGENCY CENTRE 15/20 min’s for patient to be receiving treatment from booking in at reception Zone 3 – Assessment and Treatment Diagnostics Ambulance Patients (RAT) Stream 1 Stream 2 The most appropriate clinician to treat the condition Observation <24hrs Discharge Alternative Level of Care Walk-in Patients Zone 2 Rapid Assessment Zone 1 – Reception Walk-in and Ambulance Patients Admit Stream 3 Stream 4 Referred to Pharmacy/Back to GP/CCC Advice for Self Care Zone 4 – Self Management Stream 5 Stream 6 – Booked OOHs Apps Direct referral to specialty e.g. gynaecology, stroke, max fax, ophthalmology What difference will it make to the people of Rotherham? • The new model is innovative and logical and makes sense from a patients perspective. It is focused on what is best for patients and staff, not based on long established views about roles of particular staff groups • Emphasis on having more experienced physicians at the start of patients journey adds real value and momentum • The ability in the model to flex capacity depending where the demand is most acute appears to follow the latest thinking around processing of patients • Workforce redesign is needed Rotherham not only because of a potentially dwindling workforce, but because the nature of healthcare is changing and the skills of the current workforce are not well matched to future needs. • This model has been developed by Rotherham Clinicians, following consultation with Rotherham residents and is based on local and national evidence. It truly meets the needs of Rotherham. Why do we need to reconfigure Rotherham’s urgent care services? Some patients are waiting longer than necessary. Although the CCG’s track record for the 95% 4h target for A&E is good, consistent achievement of the target is very challenging Demand for unscheduled care services continues to rise. Rotherham is an outlier for emergency admissions to hospital. We know that patients are sometimes admitted to hospital unnecessarily creating pressure on the urgent care system. Patients report that multiple points of access to unscheduled care make services confusing and difficult to navigate. Existing WiC and A&E resources will not be sufficient without significant changes to the way services are delivered. Nationally, the evidence base states that 30% of A&E attendances are for conditions which could be treated in primary care The population in Rotherham is ageing and pressures on the unscheduled care system will only increase. May 2014 Assurance June Safety/Costs and Staffing 2014 Sept 2014 Initial Pathway Simulation Implications to board – Revenue & Finance & Building Scheme March 2015 Second pathway Simulation August 2014 Final Board Approval Oct GMP sign off 2014 July 2015 Third Pathway Simulation March 2016 Capital Development Commences Major Incident simulation Pathway Development Procurement Commences 2017 - 2018 Workforce Development Commences August 2014 GO LIVE MAY/JULY 2016 Simulation Events IT Implementation Capital Development When will all this happen ? How can partners get involved? ?