Developing Effective State
Goals and Priorities
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N AT I O N A L S TAT E R E H A B I L I TAT I O N C O U N C I L F O R U M
JUNE 25, 2013
Today’s Presentation
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 The SRC role in developing goals and priorities
 Sources for goals and priorities
 Real life examples
 Measuring success
 Resources
Today’s Presentation
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Key considerations:
What do you want to happen with VR in your
state and how do you get there?
How do you work with the VR Agency to
obtain the best results for the citizens of your
state?
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FY 2011 VR program expenditures
$4 Billion
That’s a lot of money.
That’s a lot of responsibility.
SRCs have a lot of responsibility over a lot of money.
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FY 2011 Average Cost per
Employment Outcome
$35,000
Role of the SRC
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How is SRC Input related to goals
and objectives?
Answer:
The State Plan
Role of the SRC
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If the public only read the goals and results
section of the State plan:
 Would they know what the agency and SRC
wanted to achieve?
 Would they consider agency services successful?
 Would they encourage the use of taxpayer dollars
for VR programs in the future? in the future?
Role of the SRC
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State Plan – Your Job
 Among all constituent groups, only you have your
concerns, comments, and suggestions included in the
State Plan, responded to in writing, and forwarded to
Washington DC. You:
 Make the State Plan good, and
 Make the State Plan better.
Sources for Goals and Priorities
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Understanding and listening to:
 Needs Assessment (CSNA)
 Hearings on State plans
 Monitoring and performance reports
 Status of personnel development activities
 Breadth of SRC skills and experiences
No agency can do everything it wants to do.
SRCs help to balance and prioritize.
Real Life Examples
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One agency had 17 goals…
 More money for salaries
 Better offices
 More staff training…
 Consumers were not mentioned until goal 15!
Real Life Examples
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What message were they sending to
the citizens of the state?
What message were they sending to
people with disabilities in the state?
THEIR message is YOUR message
Goals: Real Life Examples
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Goal #1 Increase the number and quality
of employment outcomes.
Goals: Real Life Examples
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Goal #1
Increase the number and quality
of employment outcomes.
What’s the difference between this and something
like “Goal: 4,000 successful rehabilitation
outcomes”?
Goal # 1
Increase the number and quality
of employment outcomes
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How will you know when you achieve this goal?
 What is an increase?
1? 5? 50? 200?...
1%? 10%?
 Where are you starting from?
 Will all readers of the State plan know?
Goal # 1
Increase the number and quality
of employment outcomes
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How will you know when you achieve this goal?
 What is quality?
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Hours worked?
Hourly wage?
Weekly wage?
Substantial Gainful Activity?
Health Insurance?
Retention?
Key Takeaway
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Nouns and Verbs
If it is a noun it is a goal.
If it is a verb (something you do) it is a
strategy.
Goals: Real Life Examples
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Goal #2
Continue to focus on creating more
opportunities for DVR clients to
obtain federal employment.
Is this a goal?
Is this a strategy under a goal?
Will it appear in the goals/strategies section?
Why or why not?
Identifying Goals and Priorities
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Comprehensive Statewide Needs
Assessment
(CSNA)
What does it lead to?
It leads to understanding the issues!
CSNA Sample Results
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1.
“This data suggests a need for ongoing training programs
for computer access technology.”
2.
“This suggests a need for in-service training for
counselors throughout the state to ensure that counselors
are fully aware of job placement and job development
resources…”
3.
“This suggests a need to carefully evaluate the training
that is being provided and more importantly, to make sure
it is relevant to the consumer’s vocational objective
delineated in the IPE.”
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Are these goals?
Should they be?
If they are not goals, what are they?
State Plan and the SRC
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4.2 (c) Summary of Input and Recommendations
of the State Rehabilitation Council…
 Is there a relationship between SRC
recommendations and State plan goals?
 What is the relationship?
 Would your state agency agree with you?
Measuring Success
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HOW WILL YOU KNOW IF YOU SUCCEED?
Maybe more importantly…
How will consumers, the governor
and state legislators know if you
succeeded?
Let’s Pause….
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 Thoughts?
 Reactions?
 Agree or disagree with anything?
Incremental Improvements
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We Try Harder
may be a great advertising slogan
but it is depressingly futile as a strategy.
Measuring Success
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What impact have you had on
the development of VR agency
goals and priorities?
Resources
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 36th IRI The State Rehabilitation Council – Vocational Rehabilitation
Partnership at: http://iriforum.org/books.aspx#36ua
 SRC On-Line Training Series (includes information on conducting the
CSNA) at: www.erehab.org
 Regional Technical Assistance and Continuing Education center at:
https://ncrtm.org/moodle/course/view.php?id=180
Presenters
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Steve Zwillinger, RSA
202-245-7313
steven.zwillinger@ed.gov
Milt Wright
Vice Chair, California SRC
818-307-0351
mwright@miltwright.com