Our Recent Programs CHARTIS

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Passionate.
Inspired.
Incorporating the Vision, Mission and Values of your
Organisation is the basis of all our customised
solutions; across borders, cultures and languages.
About Us
Profile
TDLabs &EM Solutions specialises in the area of Training, Learning
and Development with vast experience in this industry. We also have
expertise in Human Capital Development, Talent Management and
Customised Recruitment for both executive and non-executive skilled
employees in various industries.
We comprise of a dynamic group of professionals who are experts in
management skills and people development. Our willingness to
internalise your business needs and our ability to embody the vision,
mission and values of your organisation is the basis of all our
customised solutions.
Our passion to make a difference is the very essence of our business
values.
Vision, Mission & Philosophy
VISION
To be the preferred training provider in providing innovative
business solutions and developing performance excellence.
MISSION
To increase business performance by creatively improving our
clients’ human capital through innovative learning.
OUR PHILOSOPHY
“Our Passion, Your Inspiration.”
Solutions that are tailor
made for you.
Your organisation is one of a kind, and we understand that.
Our Expertise
We believe in customising to your business needs through a
collaborative process that involves communicating with you.
We ensure your requirements are met by offering sustainable
solutions with a return on people investment in mind.
We do this by focusing on:
 Customized Solutions
 Training & Development
 Coaching & Mentoring
 Talent Management & Recruitment
Our Approach to Customisation
Invest in the training that
you really need.
We only propose the training that you really need to make that
difference in your organization.
Our Training
Programs
Our Programs
CUSTOMER CONTACT ESSENTIALS
Core Tele Skills
Managing Difficult Customers
Transforming Service Quality
Creating a Customer Service Mindset
Customer Complaint Management
Our Programs
LEADERSHIP & MANAGEMENT
Leading with Power
Motivating for Performance
Performance Management
Managing Change
Coaching for Results
Our Programs
SALES & MARKETING
Sales Negotiation
Telemarketing Skills
Consultative Selling
Effective Account Management
Advanced Selling Skills
Our Programs
PROFESSIONAL DEVELOPMENT
Managing Time
Stress Management
Conflict Resolution in Professional Relationship
Passion to Succeed
Build an Effective Work Team
Different Perspectives for Effective Solutions
Corporate Grooming
Presentation Skills
Facilitation Skills
Our Programs
LANGUAGE ESSENTIALS
Basic, Intermediate, Advanced English
Communication
Business Writing Skills
Business Communication
Our Programs
INDUCTION
Customized Induction
Contact Centre Induction
Contact Centre Awareness
Cultural Orientation
Our Programs
MOTIVATION & TEAM BUILDING
Keeping Your Team Motivated
Effective Team Synergy 1 - Outdoor Team Building
Effective Team Synergy 2 - New Graduates
Trusted.
We are trusted by Indonesia & Malaysia’s large
corporations to handle their training needs. We are
constantly in pursuit of the perfect solution and
passionate for continuous improvement.
Our Recent
Programs
Our Recent Programs
We have been involved and trusted by many of Malaysia’s large
corporations to fulfill their training requirements.
Our recent clients include:
 Bank Simpanan Nasional
 Tenaga Nasional Berhad
 iCIMB
 Chartis
 and many more
Our Recent Programs
BANK SIMPANAN NASIONAL
 Service Excellence & Upselling
(Currently Ongoing – Nationwide)
TENAGA NASIONAL BERHAD
 Customer Service Officers (CSO) Service Excellence
iCIMB
 Customer Information Capturing
 Customer Service
Our Recent Programs
CHARTIS
 English Communication
DIGI
 The Art of Negotiation
 Negotiation using NLP
 Sales using NLP
 English at the Work Place
MASTERSKILLS
 The Making of a Sales Champion
Our Recent Programs
SECURITIES COMMISSION
 Public Speaking
 Conflict Management
 Time Management
 Problem Solving
 Stress Management
Our Recent Programs
NEWS STRAITS TIME (NST)
 Communication Fundamentals
(English Communication)
WESTPORT
 Public Speaking
Recruitment Services
INTEGRATED RECRUITMENT / EMPLOYMENT
LEASING
 Assessment of skills and competencies required coupled with
support and training, to provide a complete solution
 Allows clients to focus on what they do best
 Remuneration and performance bonuses and complete
employee administration
 The perfect solution for contact centre, administrative,
customer service promotion and sales appointments with a
project based or temporary nature
We are with you every step of the way.
Besides providing the delivery of training programs, we also
provide post training evaluation and close follow up.
You’re in good company.
We have delivered customised solutions for various sectors.
Our Clientele
TDLabs GALLERY
TDLabs Building
Jl. Kalimalang No. 7C
Kayuringin Bekasi Barat
Client care hotline : 021-8885 3733
E-mail : [email protected]
E & M Solutions Sdn Bhd
Block E-06-15, Plaza Mont’ Kiara
No. 2, Jalan Kiara, Mont’ Kiara
50480 Kuala Lumpur.
www.emsolutions.com.my
Tel: +603 6411 0265
Fax: +603 6411 0266
THANK YOU
&
LOOKING FORWARD TO WORK TOGETHER
TO DEVELOPE
YOUR COMPANY MANAGEMENT FUNCTIONS
FROM GOOD BECOME GREAT
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