PRESENTATION MENU
About DELCO
Culture & Tradition
Experience & Ownership
Ownership Performance
Awards & Recognition
Case Studies
Hospitality Management Solutions
List of Services
ABOUT DELCO WHAT WE DO
We are commercial developers, managers, owners, & operators celebrating
40 years under the leadership of the Juliano Family.
DELCO has grown into one of the largest hotel owners & operators in the
region with a comprehensive 3rd party hotel management solutions division.
DELCO manages online reputations via Social Media & Online
Communications.
DELCO provides in-house Advertising & Marketing.
DELCO is one of the only management companies in the NJ region that has
a full time Social Media and Online Reputation Manager on staff.
DELCO provides Revenue & Operations Management.
DELCO provides immediate results for distressed assets.
ABOUT DELCO WHAT WE DO
DELCO currently consists of 175 Employees
Currently Owns & Operates
Hotels (5)
Office Building (1)
Billboards (6)
Retail Centers (8)
DELCO has developed 3 million square feet of real
estate since its inception.
1 million square feet is currently under
management.
DELCO CULTURE & TRADITION
We know the value of human capital
DELCO Vocab
• Internal Guest (Co-workers)
• External Guest (Hotel Guests & Vendors)
Core Values (what we promise to internal guests)
• Do the Right Thing.
• Show the Love.
• Take Action.
• Never Quit.
• Balance.
Brand Promise (what we promise to external guests)
• People First.
• Exceed Expectations.
• Exude Passion.
Core Values Card (shown left)
• Every Internal Guest gets a Core Value Card to be
carried with them at all times as a reminder of the DELCO
family values.
DELCO EXPERIENCE & OWNERSHIP
William T. Juliano / Founder & Chairman
45 years + real estate development expertise
Thomas E. Juliano / President
15 years leading Delco
John M. Moser / Senior Vice President & COO
20 years in hospitality management
9 years with Delco
Suzanne Silver / Vice President of Sales & Marketing
Thomas
John
Suzanne
M.
E. Juliano
Moser
Silver
VP Sales
SVP
& President
Marketing
& COO
13 years in hospitality management
5 years with Delco
Cindy Wilbraham / Director of Human Resources
11 years of hospitality experience
10 years with Delco
Pete Kamenakis / Culture & Training Coach
11 years of hospitality experience
1 year with Delco
PERFORMANCE of OWNERSHIP
DELCO currently owns & operates over 1 million sq.
ft. of commercial space.
Maintained occupancy rates in commercial and retail
developments.
DELCO Hotels lead in each market.
DELCO owns the #1 Hampton Inn in the state of NJ.
2009-2010 overall revenue growth increased 7.2%
2009-2010 profit margin increase of 3.5%
2009-2010 ADR rate increase of 3.6%
DELCO ORGANIZATIONAL WORK CHART
Tom Juliano
President
Bill Juliano
Chairman
John Moser
Senior VP
Suzanne Silver
VP Sales &
Marketing
Pete Kamenakis
Culture Training
Joe Abbott
Controller
Kendra Grace
General Manager
Regina Seeberger
Property Manager
Joshua Paul
General Manager
Jim Dugan
Leasing Manager
Scott Cavalcante
General Manager
Teresa Nymick
Social Media
Manager
HOTELS EXPERTISE
PROVEN, RELIABLE, HIGHLY RATED OWNER/ OPERATOR
Hotel owner / operators since 1982
Planned, developed, and opened 3 Hotels in the last
year.
Strong track record with multiple respected brands &
categories.
AWARDS & RECOGNITION
Aloft: Mt. Laurel
2010 Best of Weddings (TheKnot.com)
2010 Best of the Best – Best Place to Stay & Play in South
Jersey (South Jersey Magazine)
Super 8: Mt. Laurel
Best New Build of the Year 2010 (Wyndham Hotels)
2010 Pride of Super 8 for Customer Service (Wyndham Hotels)
Ranked #33 out of 1542 Super 8s worldwide (top 2%)
Super 8: Pennsville
Best New Build of the Year 2010 (Wyndham Hotels)
Ranked #10 out of 1542 Super 8s worldwide (top 1%)
Hampton Inn: Pennsville
Awarded 12 Consecutive Outstanding Rankings (Hilton Hotels)
Spirit of Pride Award (Hilton Hotels)
• Ollivia Willis in 2004
• Mike Toms in 2008
Ranked #201 out of 1140 Hampton Inns
Delco Development
2009 Economic Developer of the Year (BCCOC)
RISE TO SUCCESS OUR OWN EXAMPLES
DELCO has experienced great growth in 2009, during a
time when other owners and operators were not building and
were focusing on cutting costs. In 2009, DELCO opened 3
new hotel properties within 10 months; the aloft Hotel and
Super 8 Hotel in Mount Laurel, NJ and the Super 8 Hotel in
Pennsville, NJ.
RISE TO SUCCESS OUR OWN EXAMPLES
The Willingboro Town Center and the Shopping Center at
Rio Grande is a DELCO story of redevelopment. Both retail
centers enhanced their surrounding communities, by
creating jobs and adding economic recovery.
HOSPITALITY MANAGEMENT SOLUTIONS
DELCO HOSPITALITY provides turnkey alternatives
for motivated owners, operators, & lenders.
Turnarounds: Distressed & underperforming assets
Outsourcing: Effective, but resource-challenged
owners
Our Kick-off/Integration team for new properties
enables immediate impact.
DELCO helps to cut costs and drive revenue to
shake up the bottom line.
CAPABILITIES VALUED SERVICES LIST
Operations Management
Social Media & Communications
Recruitment & Training Services
Centralized Accounting, Auditing
Financial Reporting & Co-Investment
Construction & Design
Renovations & Capital Improvements
Site Acquisition and Retail Development
Approved State of New Jersey Redeveloper
SOCIAL MEDIA & COMMUNICATIONS
Social Media
All hotels have Facebook FanPages, Twitter Accounts, Foursquare
Accounts, & Google Places Accounts.
On these sites we manage what our guests are saying about
us. Social Media is a great way to interact with guests in the
hotel and out of the hotel. By encouraging guest participation
we are encouraging two-way communication.
On certain sites we offer discounts for clicking, by increasing
clicks we increase our online exposure.
The Goal: To manage all reviews & online complaints.
Internet
•
•
•
Search Engine Optimization – Making your listing more easily found
with the use of key words or GoogleAdwords.
Website Design – bestmixx.com
3rd Party Travel Sites Participation
•
The Goal: To be seen online.
Communication
Corporate Communications are enhanced through the DELCO
Dish Quarterly Newsletter and updates on the
delcodashboard.com.
Communication with external guests is enhanced with the use of
Social Media and Constant Contact Integration.
The Goal: To create two-way communication between corporate
office and property level, and between property and external
guests.
RENOVATIONS & CAPITAL IMPROVMENTS
Provide all Immediate Maintenance Operations
Oversee Renovation and Construction projects
Set Capital Improvements Budget
Comprehensive Real Estate Development
Undeveloped land
Properties seeking new ownership or repositioning
Distressed assets
Redevelopments
Commercial Property/Asset Management
Design & Build
Renovations/refurbishment
Redevelopment/revitalization
Ongoing management
Construction
Redevelopment
QUESTION & ANSWER
Contacts
Thomas Juliano, President
Office: 856.234.5151
Email: tjuliano@delcodevelopment.com
John Moser, SVP/COO
Office: 856.234.5151
Email: jmoser@delcodevelopment.com
Thank you for your time & consideration.