EMRF COMMITTEES
PREPARED BY
JORDAN RESTAURANT ASSOCIATION
REVISED BY PASIKA
&
APPROVED BY EMRF General
Assembly
13-17 June 2010
Zlatibor – Serbia
G ENERAL G UIDELINES
The Committees are established with the aim of supporting the work of the
BOD. They are a tool that should be used to facilitate a more effective,
efficient and productive administration of EMRF.
Committees’ role is to examine, analyze and conclude in depth issues and
actions assigned to them by the BOD and deliver all outcomes within the time
frame of each assignment.
All committees’ chairmen must take BOD previous written approval before
taking any new decisions and /or submitting proposals of the committee work
besides those designated to them.
All committees’ chairmen must take BOD previous written approval prior to
sign of agreements and /or implementation of any actions that might have any
financial obligations on the federation.
C OMMITTEE
ORGANIZATIONAL STRUCTURE
•If the committee
chairperson is not
a board member
he/she will
automatically be
considered as a
non – voting
member of the
board.
•The Secretary
and the three
members should
be experts in the
field that the
committee is
responsible for.
Chairperson
Vice Chairperson
Secretary
(from the chair country)*
Members
(Three members, at least
from two different countries)*
COMMITTEES
1
2
3
Training and Human Resources
Quality Assurance,
Environmental Hygiene &
Occupational Safety
Legislation and Regulation
Mr. Aris Aristides, Cyprus
Ass. Chairman-Mr. Milic Zlatibor
Member -Mr. Azzaelarab Kettani,Morroc
Mr. Zaid Gossous, Jordan
Ass. Chairman-Dr. Ahmed Jouda,Palestine
Member -Mr. George Kourassis, Greece
Mr. Phanos Levendis, Cyprus
Ass. Chairman-Mr. Talal Khoudeir , Syria
Members - Mr. Toma Momirovic, Serbia
Mr. Mohammad Al- Manha ,
Jordan
COMMITTEES
4
5
6
Public Relations, Media and
International Relations
Research & Development
Financial Resources
Mr. Khaled Nazha, Lebanon
Vice Chairman Mr. Aly Mansour, Egypt
Members- Mr. Khaled Abadi, Marroc
Mr. Marko Petricevic, BAHA
Mr. Amir Fahmi , Egypt
Mr. Hussein Abou Shakra, Egypt
Vice Chairman - Ms. Eliana Janineh,
Jordan
Mr. Serviou Dimitrios, Greece
Vice Chairman Mr. Adel Fahmy, Egypt
T RAINING
AND
H UMAN R ESOURCES
COMMITTEE
•Training is a major service that should be provided to EMRF Members
•Training should be conducted, in response to members’ needs. But the
significant number of restaurant industry employees in EMRF members need
a well-developed training program that is based on the specific needs of
members and the industry as a whole
•Training programs have to be targeted towards developing the skills of
restaurants employees.
• The industry’s reaction to graduates of colleges and vocational training
centers indicates a need to create awareness and appreciation of respective
roles in formal training and professionalism in the tourism industry.
•Through this committee, EMRF with help of Euro Mediterranean Academy
of Tourism (EMAT) will develop professional training programs for the
members to which will create a pool of highly skilled human resources that
is able to meet the requirements of the tourism industry in the area.
OBJECTIVES
1.As one of EMAT founders, the Federation should work towards
enhancing the human resources skills.
2.Establish a network of specialized trainers between the EMRF
members
3.Provide specialized training programs based on the specific needs of
EMRF members
4.Conduct Training of Trainers (TOT) program in cooperation with EMRF
members
5.Develop structured training programs for interns and restaurant
employees
Q UALITY A SSURANCE , E NVIRONMENTAL H YGIENE
& O CCUPATIONAL S AFETY C OMMITTEE
•Diversity is the key issue of this sector; there is a diversity of facilities,
equipments in these outlets, diversity of labor skills and wages, and diversity
in the consumers and the expectations of the consumers.
• To develop a product is to improve the product quality by complying with
recognized the International Standards.
• Moreover, occupational health and safety is a major concern to workers and
employers worldwide. The high personal, social, and economic costs
associated with workplace injuries, illnesses, and fatalities can often be
prevented by an informed workforce.
• Other main issue that most hospitality businesses recognize is the
importance of being environmentally aware through saving energy and
water.
OBJECTIVES
1. To make recommendations for improvements to services with identified
inadequacies in existing operational systems, procedures and guidelines.
2. To conduct extensive researches aiming at identifying health and safety
issues in the workplace.
3. To ensure that workers are prepared for unexpected injuries in the work
place.
4. To recommend good performers for Quality Assurance Awards and
Certificates to motivate outstanding and hardworking front-line staff.
5. To encourage, promote and support ecological consciousness in the
restaurant industry to become "GREEN".
L EGISLATION AND R EGULATION
C OMMITTEE
• The Federations’ aims at expanding its service through adopting a more
proactive approach that addresses specific challenges faced by members
especially those related to legislation that regulate the work of restaurants.
• The Committee should be an active partner on conducting a holistic review
of country member's legislative and regulatory environment pertaining to
tourism sector development.
• It should also calls for reforms that ensure a highly efficient legal
environment, clear mandates, an empowered role for the private sector,
and favorable investment conditions capable of attracting and facilitating
procedures for both domestic and foreign investors in each country.
• Share best practice experience among all EMRF members.
OBJECTIVES
1. Conduct extensive research on all relevant policy issues influencing the
restaurant industry in each EMRF country. Such policies include tourism,
health and investment legislation and other legislation critical to the
success of restaurants in each country.
2. Track changes in legislation affecting the tourism industry in each country.
Any changes and/or amendments should be communicated to members
regularly.
3. Forming active coalitions between country members to advocate policy
issues affecting the restaurant industry.
4. Identify and empower strategic allies from the government as well as other
stakeholders who share similar challenges and have a stake in legislative
changes influencing the tourism industry as a whole.
5. Once policy priorities are identified, the federation would develop policy
papers that clarify EMRF members’ position on critical issues.
R ESEARCH & D EVELOPMENT C OMMITTEE
•The Federation is aware that its efforts to engage in business development will
be challenging but yet very timely and one that will reflect positively on
members position, image and credibility among existing members and nonmembers.
•Currently there is little information about each EMRF country member industry in
terms of quality and contribution to the economy. This committee will work closely
with research firms in each country to collect and document information necessary
for helping investors and members in their effort to start or expand their restaurant
businesses among the EMRF countries.
•This committee will establish an EMRF Info Center, in which the federation will
ultimately aim at becoming a one-stop-shop for members as well investors, offering
services that range from providing information about the industry, to helping
investors secure strategic partners and funding for their ventures. This new initiative
will not only enhance the EMRF credibility in the tourism industry, it will also
generate revenue for EMRF through specialized advisory services.
OBJECTIVES
1. Conduct regular research on new trends in the tourism industry in general and
the restaurant industry in particular. Make research papers available to
members and potential investors.
2. Help investors identify strategic partners for their businesses
3. Establish a relationship between stakeholders in the tourism industry to
identify opportunities for investments in line with the tourism development
effort.
4. Answer inquiries about investment in the restaurant industry. Provide
information for potential investors related to registering and licensing their
ventures.
5. Establish a library with periodicals and magazines and DVD’s related to the
industry
6. Exploit funding opportunities to support research and development activities
F INANCIAL R ESOURCES C OMMITTEE
The fund of the EMRF consists of membership annual subscription
fees and is made up of approximately 11 countries that are paying
700 Euro each.
Therefore, it is required to develop a “Membership Satisfaction” plan
that would ensure increased member satisfaction through benefits
and value-added services. EMRF should also explore the possibility of
expanding its membership structure through inviting other potential
members to join the federation.
F INANCIAL R ESOURCES C OMMITTEE
1. Introduce new services, activities and benefits that provide members
with additional value-added to their membership
2. Increase EMRF’s outreach through a comprehensive outreach strategy
that aims to improve the Federation’s image and credibility among
members and the general community in each country member and this
will be with the help of the Public Relations, Media and International
Relations Committee
3. Funding opportunities for EMRF activities and research.
Expansion of
Membership
Structure
Publications
EMRF
website
Consulting
Services
Membership
Directory
Events and
Forums
ACTION PLAN
A
detailed Action Plan was developed for four
Committees as follows:
Training and Human
Resource Committee
• Pilot Training of
Employees from all
EMRF members
• Train the Trainers
program
• Research on the
qualifications of
employees in all
member states
Public Relations, Media
and International
Relations Committee
• Promotional Strategy
• Promotional Material
(mission, vision, etc)
• Action Plan for future
activities
• Accomplishments
• Types of membership
• Website structure
• Communication
tools
• Members page
• Etc
• Paper work (like
invoices application
for membership,
welcome letter to new
members etc
Financial Resources
Committee
• Cash flow
• Membership card
• Increasing income
Research &
Development
Committee
• Research the codes
that exist in each
member for Tourist
Establishments
Thank You