AMDOCS: A Place to Grow
New Employee Presentation
Fiscal Year 2012
Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Welcome and Congratulations on
your new career with Amdocs –
we look forward to partnering
with you!
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© 2012 – Proprietary and Confidential Information of Amdocs
Market Leader
Amdocs is the market leader in customer experience
systems innovation. The company combines business
and operational support systems, service delivery
platforms, proven services, and deep industry expertise to
enable service providers and their customers to do more
in the connected world. Amdocs’ offerings help service
providers explore new business models, differentiate
through personalized customer experiences, and
streamline operations.
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Amdocs Strategy
Do more in the Connected World
CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the
most advanced business and operational support systems, service delivery platforms, proven services, and
deep communications expertise to enable service providers and their customers to do more in the
connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate
through personalized customer experiences, and streamline operations.
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Expand Quicker
Drive Experience
Run Leaner
Realizing the connected life
opportunity
Differentiating through a unique, realtime customer experience
Embracing lean and agile
operations
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Stability
Reduced Risk for our Customers

Market Leader
#1 provider of software & services to communication service providers

Strong revenue growth and operating margins
$3.2 B revenue*
$404 M operating income*
More than 19,000 employees

Strong position for ongoing investment
Excellent cash and short term investment position
$1.17 B*

Global Presence: Revenue by Region
73% North America, 13% Europe, 14% ROW (Revenue)
More than 19,000 employees and customers in over 60 countries
Development & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA
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Amdocs History
Highly-focused Successful Business Strategy
2001
Acquire Clarify
& Enter CRM Market
2005
2011
Acquire DST INNOVIS,
& Enter Broadband
Cable & Satellite Market
Acquire Bridgewater
Expand Leadership in
data and network
monetization
2005
Acquire Longshine
IT Co. LTD. & Enter
Chinese Market
1998
IPO (NYSE:DOX)
2009
Acquire jNetX &
Expand Leadership in
Acquire SigValue the Service Delivery
Expansion into
Platform Market
Growth Markets
2007
1982
2011
2010
1982
Founded – Focus
on Directory
Publishing
Systems
1999
Acquire ITDS &
Enter Managed
Services Market
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2004
Acquire XACCT &
Enter Mediation Market
2006
Acquire Qpass Inc.,
& Enter Digital
Commerce Market
2006
Acquire Cramer
Systems Group Limited
& Enter OSS Market
2008
Acquire
ChangingWorlds
& Expand
Leadership in
Personalization &
Portal Market
Acquired
Streamezzo
mobile
internet
application
2010
Acquire MX Telecom &
expand leadership in
2008
Acquire Jacobs Rimell OpenMarket business
& Expand Leadership in
Broadband Cable Industry
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Amdocs Global Leadership
Partial Customer List
Serving Nearly 90% of the Service Providers
on Fortune Magazines Global 500
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Amdocs Employee Values
Each of us has individual strengths and
weaknesses. By acting together in synergy we
contribute as a whole to our common goal.
New sales are the lifeline of our
company, ensuring longevity
and prosperity for all
stakeholders. We all share this
responsibility.
We strive to maintain a lean
organization, lowering the
total cost of ownership and
providing real value to our
customers.
We are fully committed to true
customer satisfaction and
success, which leads to longlasting partnerships.
We are a people-oriented
business. We
genuinely care for
each other.
We continuously strive for excellence by
“raising the bar” and delivering the
very best to our customers.
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© 2012 – Proprietary and Confidential Information of Amdocs
Human Resources
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© 2012 – Proprietary and Confidential Information of Amdocs
Vacation
ANNUAL VACATION DAYS
Service with Amdocs Worldwide
Up to 3 years of employment
Completion of 3rd year of employment
Completion of 5th year of employment
Completion of 10th year of employment
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10 days
10 days
15 days
20 days
Job Band Level
2
3
10 days
15 days
15 days
15 days
15 days
15 days
20 days
20 days
4, 5 & 6
20 days
20 days
20 days
20 days
Annual vacation is quoted in your offer letter
 Vacation is accrued on a monthly basis
Vacation accrual begins at the time of hire and accrues on a monthly basis
Vacation accrual continues to roll over each year
10 days = 7.5hrs monthly
15 days = 11.3hrs monthly
20 days = 15hrs monthly
 Vacation Balance
Vacation balances are updated end of each month
May be viewed anytime through Employee Self Service – My Benefits
Vacation Balance over 30 days end of September (fiscal year) - cashed out
- Difference is automatically cashed out and provided to you on later paycheck
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Vacation Cash-out Policy
Sick Time
 Vacation Cash Out Policy
Cash-out during employment is optional




You must maintain at least 10 days in your balance after cash out
Maximum of 20 days and minimum 3 days cash-outs allowed each month
You can only cash-out 1 time per month
Cashout Form is found on the HR Portal
Link to the Vacation Cashout Form
http://amdocsportal/C6/C2/Vacation%20Carry%20Over%20and%20Cash%20O/default.aspx
 Sick Days - for the use of illness or medical purposes
15 days per calendar year – Jan. 1st to Dec. 31st
 Days are prorated based on date of hire for 1st year
 No Roll Over
 No payout of sick days at time of separation
Within the 15 days of sick time, 6 days may be used to care for an immediate family
member (spouse, parent or child) each year
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© 2012 – Proprietary and Confidential Information of Amdocs
Holidays
Full-time employees who work at least 30 hours per week are eligible for
9 paid holidays in each calendar year.
Holidays observed are generally as follows. (please note that holidays may vary based on location)
2012 Holidays
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Holiday
Observance Day
New Year's Day
Monday, January 2, 2012
Personal "Float" Holiday (1 day)
Hired before April 1st for first year employment
Any one day of your choice
Must be used a whole day
Memorial Day
Monday, May 28, 2012
Independence Day
Wednesday, July 4, 2012
Labor Day
Monday, September 3, 2012
Thanksgiving Day
Thursday, November 22, 2012
Day after Thanksgiving
Friday, November 23, 2012
1st Christmas Holiday
Monday, December 24, 2012
2nd Christmas Holiday
Tuesday, December 25, 2012
New Year's Day (2012)
Tuesday, January 1, 2013
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Additional HR Programs
Employee Referral Program
 Bonus for technical hires for entry level and up to VP
Personal Events Recognition
Marriages

5 days special vacation
Separate from annual vacation accrual
May be used up to 6 months after wedding date

Gift Check for $125
Request gift check after wedding date with online forms on Portal
Payment will be separate deposit on the following payroll cycle
Births and Adoptions

2 days special vacation – fathers only
Separate from annual vacation accrual
Should be used at time of birth

Gift Check for $90
Request gift check after date of birth with online forms on Portal
Payment will be separate deposit on the following payroll cycle
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Miscellaneous
Paychecks


Paid semi-monthly on the 15th and last day of each month. If these days fall on
a weekend or holiday you are paid the business day prior.
Can be direct deposited into multiple accounts.
Dress Code


Dress code will vary by customer site and location.
Please confirm the dress code for your site with your manager.
Work Hours

Company standard is 40 working hours + 5 hours for lunch = 45/week total
(* this could vary by your site and project)
ID Badges required for entry and visible at all times.
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© 2012 – Proprietary and Confidential Information of Amdocs
Ethics Hotline
Harassment Prevention/Fair Treatment Policy
Ethics Hotline
Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work
environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with
management, but rather is to be used as a secondary resource should an employee wish to report an incident
but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of
interest, embezzlement, and fraudulent activity.
For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct
policy.
Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1
Ethics Hotline - Dial 888-458-6375 (Toll-free)
Harassment Prevention/Fair Treatment Policy
Amdocs is committed to providing a work environment free of unlawful harassment and intimidation.
Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or any
other basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate this
policy. Amdocs believes treating each other respectfully is essential to maintaining a productive work
environment.
Amdocs will not permit any retaliation or adverse consequences against an employee who complains of
harassment or other employment discrimination.
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Reporting and Complaint Procedure
Open Door Policy
Reporting and Complaint Procedure
Report all incidents to the direct supervisor, who is required to contact Human Resources.
If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should
contact the higher-level manager or the Human Resources Business Partner.
More information on the Complaint Procedure can be located in the Employee Information Manual.
Link to the Employee Information Manual
http://amdocsportal/C5/C3/US%20Employee%20Handbook/default.aspx
Open Door Policy
Amdocs has an "open door policy.” If you have a job-related problem, question or complaint, you
should discuss it with your supervisor or Human Resources.
If the discussion with your supervisor does not answer your questions or resolve the matter to your
satisfaction, you may then present your complaint, orally or in writing, to the next level of management
or Human Resources.
When the issue personally involves the supervisor or manager with whom you would ordinarily discuss
a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.
Difficulties in using this open door policy should be brought to the attention of the Human Resources.
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
GSS – BCMS (Managed Services)

Business Continuity Implementation and maintenance is one of the strategic objectives of Amdocs
Global Strategic Services (GSS).

A Business Continuity Management System(BCMS) is established in Amdocs per BS25999:2007
Standards, at the following GSS Accounts/Sites:

GSS - Champaign (Sprint; mPCS; Clearwire; Cablevision; Vonage)

GSS - Montreal (Bell Canada)

GSSI-Pune (Supporting the three sites)

It is our Business Continuity objective to ensure our critical business activities comply with the
customer SLAs. Work/life balance and employee safety is also a primary Business Continuity goal.

It is very important to be aware of the Business Continuity policy of the organization.

It is mandatory for each one of you to contribute in the Operation, Monitor, Review, Maintain and the
continuous improvement of the Business Continuity Management System as guided by the Business
Continuity Teams.

Overall structure of BCM-Organization , Policy-Guidelines, Recovery Plans and more are available on
http://GSS-BCMS URL, please consult with your manager to understand more about the BCMS.

Participate in the on-going BCM Awareness sessions in the organization.
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Environmental Health and Safety

To provide a safe and secure environment, encompassing our business, our premises,
our employees and all those we come into contact with.

To provide a safe and healthy workplace by promoting high levels of physical and mental
well-being and preventing occupational illness.

Amdocs is prepared to respond to various emergencies:
Evacuation
Fire
Medical
Security
Utilities
Weather
Amdocs Safety and Security information can be found on the intranet home page.
Questions about Safety contact the Facility Supervisor at your location
or
John P. Mueller
Health, Safety, and Security Supervisor, Americas
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© 2012 – Proprietary and Confidential Information of Amdocs
Workplace Technology
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Email Account Information
Amdocs Mailbox
All Amdocs employees receive an Amdocs mailbox
 Two email addresses are created
username@amdocs.com
Firstname.lastname@amdocs.com
Employees located at customer sites
 Request an email link setup to combine to customer site email
ex: John.Doe@DexMedia.com
Open a help desk ticket through Global Support
Amdocs Portal – Global Support – IT- NT & Email – Mailbox Email
Level 4 “forward my email to customer site”
Level 5 “more than 3 months”
CONTINUE – complete questions bottom of form – SUBMIT
http://helpdesk/Pages/Service.aspx?ClassificationId=2433
 Employees B4 & above may not request link due to security reasons.
 Employees may NOT forward email to other outside addresses such
as JaneDoe@aol.com
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Digipass RSA Token (Secure ID)
Digipass RSA Secure ID Device
Is used to generate a unique password during the authentication
process when accessing the Amdocs network from a remote
location.
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
The Digipass RSA Secure ID device generates a unique onetime password each time you enter the associated PIN number.

The password is valid for only 30 seconds.

If your connection fails or you were unable to enter the password
within 30 seconds, you must generate a new password by reentering the 4 digit PIN you received with the device.
Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Amdocs Portal
Amdocs Worldwide News – updated daily
LINKS TO:
Human Resources
Employee Self Service
Global Support
Learning Services
Work Hours
Travel – Finance
Industry News
Phonebook …..
How to connect:
Amdocs Offices – click on internet explorer . Portal is home page
Customer Site Locations – connect through “Webgate”
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Portal includes a multitude of
Amdocs products, services and
tools with ongoing new
resources available.
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Webgate Connection
Connect to Webgate via:
http://webgate.amdocs.com
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
Open Internet Explorer and go to
Help - About Internet Explorer to
verify that you are running version
6.0 or higher. Please request an
upgrade, if needed

Choose North America

Enter your Digipass username and
6-digit generated Digipass password

Click on the Check NT password link

Enter your Amdocs NT username
and NT password

Access any of the other available
links using your Amdocs NT
username and new password
(ntnet\username)
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© 2012 – Proprietary and Confidential Information of Amdocs
Human Resources North America Portal
Process Support & Tools
Links to:
Benefits, Policies, Services,
Values, and much more….
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© 2012 – Proprietary and Confidential Information of Amdocs
HRPS Clarity – Helpdesk Services
* Have a question for Human Resources? Open a HR Helpdesk ticket here
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Employee Self Service
Common Links:

Update My Details
address, phones,
family status, bank
account

My Benefits
vacation Balance

In Town Expenses
online expense
reporting

Human Resources
HR portal welcome
page

Work Hours
timesheet reporting

Online Forms

Learning Services
Some of the functions are only
available on Amdocs
computers.
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© 2012 – Proprietary and Confidential Information of Amdocs
Amdocs Learning Services
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IT - Helpdesk and Contacts
Available 24 hours a day, 7 days a week
Many IT services (new PC, DISA account, software request, etc.) may also be
requested by submitting an Amdocs IT form via online forms.
You will be requested to provide your Amdocs Employee ID # and
project billing code when calling the Amdocs Help Desk.
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Information Security Level 1 – Confidential
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Work Hours
(Time Reporting)
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© 2012 – Proprietary and Confidential Information of Amdocs
Work Hours System
All amdocs employees record their work hours
within the Work Hours (WH) system.
Using this system, you are able to record your:




Daily hours present
Time spent on projects and tasks
Absence hours
Vacation time
Using this System, the company is able to:



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Track and maintain integrity of customer
invoices
Manage project work plans and progress
Analyze employee presence and absence
hours
Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Accessing the Work Hours “WH” System
Employees accessing the Amdocs network via RAS/VPN/LAN
connection:
 Open Internet Explorer
 Access the amdocs Intranet portal page: http://amdocsportalna
 Click on the Work Hours link
Employees located at a customer site and accessing the amdocs
network via the Amdocs WebGate site:




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Open Internet Explorer and connect to the amdocs WebGate page:
http://webgate.amdocs.com
Enter your Digipass token username and password
Click on the WH Reporting system link
Enter your amdocs NT username, password, and domain
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Work Hours – Time Reporting
Timesheet Reporting

Opens to your name and id

TS Reporting - record daily hours

WH eLearning and User Guides

Reports
 Need Help – “Open here WH ticket”
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Work Hours Time Reporting
Employee name
Presence Hours
 Enter hours present based on
a 24 hour clock.
Reporting & Codes
• Enter your work and/or
absence codes along with the
total number of hours
(manager will provide project’s
reporting code).
Approvals
• Click Save and Approve.
• Enter your NT User Name and
password as your approval.
• Your timesheet will then be
sent to your manager for final
approval
IMPORTANT
COMPLETE and SAVE WEEKLY
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© 2012 – Proprietary and Confidential Information of Amdocs
Amdocs Travel
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© 2012 – Proprietary and Confidential Information of Amdocs
Amdocs Travel Arrangements
All Business Expenses
Travel Arrangements

Employee submits a completed travel request on-line at least 10 business days prior to travel
commencing

Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings

Travelers will receive email with travel itineraries , confirmation information and assigned travel number

The Travel department handles all air, hotel, car and train reservations.
Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS:
http://amdocsportal/C9/C6/Home/default.aspx
All Business Expenses
All expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.
IN-TOWN EXPENSES – cell phone, mileage, etc.
Complete in-town expense report online through Employee Self Service.
TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number.
Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.
Attach all relevant receipts to on-line expense reports. If need assistance please contact:
http://helpdesk/client/centers/others/finance/finance.htm
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© 2012 – Proprietary and Confidential Information of Amdocs
Amdocs Finance
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© 2012 – Proprietary and Confidential Information of Amdocs
American Express Cards
 Employees are to place all business travel and entertainment expenses (which are
reimbursable by Amdocs) on their American Express Corporate Card.
 To request a Corporate Card, complete the forms located on the St Louis Finance
Portal: http://stlaks1/sites/finance/stl/
 US Employees




Corporate Credit Card Terms - Review of terms and conditions
Corporate Card Application
Non US Citizen Form (complete only if not a US citizens)
Employee Agreement
 Employee completes forms and sends to manager for approval and signature
 Employee submits completed forms to _NA Credit Cards for processing
 Amdocs does not guarantee an employee will be issued a Corporate Card
 American Express reviews employee’s personal credit history to determine eligibility
 Amdocs does not pay employee’s American Express Corporate Card balances
 It is employee’s responsibility to submit an expense report for reimbursement and pay their
Corporate Card balance on a timely basis
 Amdocs will not reimburse the employee for Membership Rewards Programs
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Information Security Level 1 – Confidential
© 2012 – Proprietary and Confidential Information of Amdocs
Invoices and Expense Reports
For External queries (Amdocs suppliers) regarding Invoice or Payment status,
Please email the Accounts Payable Helpdesk at invoiceinquiry@amdocs.com
Submission of new invoices should be sent directly to stlapinv@amdocs.com
Please keep in mind our SLA response time is 2 Working Days
For Internal queries (Amdocs employees) relating to supplier queries or expense
reimbursements, please raise a call by clicking on the following link:
http://helpdesk/client/centers/others/finance/finance.htm
You can use this site to:

Raise Internal Accounts Payable queries

Familiarize yourself with the structure of our team

Learn the processes/services supported by our team
Please keep in mind our SLA response time is 2 Working Days
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Contact Information
Life Cycle Team – HRPS Specialists
North America Professional Services
NA HRPS Website
Fax: 314-212-7505
Payroll Team
Stephanie Robinson 314-212-8308
stephanie.robinson@amdocs.com
Amy Hanna
314-212-7077
amy.hanna@amdocs.com
Daniela Egidi
314-212-8318
daniela.egidi@amdocs.com
Fax: 214-212-7222
Benefits Team
Email: Americasbenefits@amdocs.com
Toll Free: 866-406-8003
Fax: 314-212-8359
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Thank You!
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