Developing IT systems to
support personalised
services
Joe Cunningham
Tami Rousseau
CareWorks history and expertise
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Established in 1997
Children’s Services, Adult Services, Youth Justice
90 systems - 70 local authority customers - 20,000 users
The right combination of technology, knowledge and
experience
One of a kind technology
NHS Health and Social Care Awards winner 2009
Microsoft Gold Partner
IT solutions partnership agreement with In Control and
Shop 4 Support
Main challenges for the voluntary sector
• Protecting your funding streams
– Government contracts
– Donations
• Adapting to the self-directed care model
• Selling yourself better to the public
• Deliver cost savings
Adapting to the self-directed care model
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Serving individual personal budget holders
Improving interactions with individual customers
Deliver efficiencies and cost savings
Managing a wider range of services
Adapting to the changing needs of your customers
A unique customer service approach to social care
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Give more control to service users
Improve staff productivity
Improve operational efficiencies
Deliver a better service to all customers
Adapt and support changing requirements
Demonstrate outcomes and performance
A unique customer service approach to social care
Improving staff productivity
Mandy Oliver is a support worker. She uses
CareDirector to be more efficient and deliver
better outcomes for adults and older people.
IMPROVING STAFF PRODUCTIVITY
The CareDirector Workplace gives Mandy an overview of her planned activities and appointments.
IMPROVING STAFF PRODUCTIVITY
Using her calendar, Mandy can see that her Manager has scheduled a supervision meeting to discuss
her cases.
IMPROVING STAFF PRODUCTIVITY
Before attending the meeting, Mandy can gain a comprehensive and summarised view of each
individual cases using the client summary screen.
Location map
Tami
IMPROVING STAFF PRODUCTIVITY
Mandy can use the virtual locator to locate her clients home when she goes and visit them.
IMPROVING STAFF PRODUCTIVITY
Mandy can consult her dashboard to see her workload and completed assessments against specific
timelines. She can navigate to any open assessments or referral details directly from her dashboard.
IMPROVING STAFF PRODUCTIVITY
Mandy can choose how she uses CareDirector and can access her client information through Microsoft
Outlook when she is at home or on the move.
A unique customer service approach to social care
Improving operational
efficiencies
IMPROVING OPERATIONAL EFFICIENCIES
CareDirector allows you to record information about your clients and support your case management
processes.
IMPROVING OPERATIONAL EFFICIENCIES
You can record the details of referrals and client and keep a record of all interactions with them such as
phone calls and appointments.
IMPROVING OPERATIONAL EFFICIENCIES
You can record assessments, care plans and service provision.
IMPROVING OPERATIONAL EFFICIENCIES
You can record assessments, care plans and service provision.
A unique customer service approach to social care
Giving control
to the service user
GIVING CONTROL TO THE SERVICE USER
Service users can access their details on the care portal. Self-Directed Support is available following a
simple five-step plan.
GIVING CONTROL TO THE SERVICE USER
Service users can also access their profile to record any changes in their personal circumstances, a
shared diary showing his appointments and services and their support network.
GIVING CONTROL TO THE SERVICE USER
My Feedback allows service users and their local service providers to monitor and review the support
plan to determine if it is meeting their expected outcomes.
MY FEEDBACK allows
Brian and his local council
to monitor and review the
support plan to determine
if it is meeting his
expected outcomes.
GIVING CONTROL TO THE SERVICE USER
My Feedback allows service users and their local service providers to monitor and review the support
plan to determine if it is meeting their expected outcomes.
A unique customer service approach to social care
Measuring outcomes and
performance
MEASURING OUTCOMES AND PERFORMANCE
Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance
of the organisation against the National Indicators and locally-defined key performance indicators.
MEASURING OUTCOMES AND PERFORMANCE
Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance
of the organisation against the National Indicators and locally-defined key performance indicators.
MEASURING OUTCOMES AND PERFORMANCE
Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance
of the organisation against the National Indicators and locally-defined key performance indicators.
What do you get from CareWorks?
• Experienced social care specialists
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13years experience
Adult Services / Children Services / Youth Justice
70 customers in England and Wales
• A partner – not just a software vendor
• An award winning team
• The first and only social care software company to offer a
social care solution based on world leading customer
relationship technology from Microsoft
• The right combination of knowledge, experience and
technology to deliver a first class customer experience
What next?
Fits your citizens
Fits your workforce
Fits your IT requirements
Thank you;
Joe Cunningham
Visit us at stand 92
Call us: 07827 237206
Visit www.careworks.co.uk