ELISA – ECM in SaaS mode I.R.I.S. & Cetrel Agenda I. Challenges of ECM today The information & volume challenge – our SaaS approach I.R.I.S. & Cetrel: a strategic partnership II. ELISA, a Modular Service Offering E-Folder, E-Archive and E-Collaboration III. Get a taste of ELISA Volume…Cost…Productivity… Challenges of ECM today The Volume Challenge “We spent in 2009 € 200’000 on paper, and € 400’000 on physical Storage” Testimonial from a major Luxembourg Fund Administrator Some Numbers… Companies spend $20 to file a document, $120 to find a misfiled document, and $220 to reproduce a lost document. 7.5% of all documents get lost; 3% of the remainder get misfiled. Professionals spend 5 to 15% of their time reading information, but up to 50% looking for it. A document is copied in average 19 times. There are over 4 trillion paper documents in use in the U.S. alone, growing at a rate of 22% per year. The Information Challenge VOLUME • A constantly increasing volume of information from various media and channels to be received, processed and archived. • Increasing regulatory pressure and risk management require making documents and workflows available upon request. COMPLIANCE COST • Cost and productivity management forces companies to focus on core business and outsource important but not added-value tasks to service providers. Our Proposal ELISA is dedicated ECM SaaS solution for companies willing to improve their Information Management while staying financially and operationally focused on their core business. A strategic partnership… Company Introduction I.R.I.S. Company Introduction CETREL CETREL S.A. was founded in 1985 and is a Luxembourg Based company owned in equal shares by a Luxembourgish bank consortium and the Swiss SIX Group. CETREL acts as Business Process Outsourcing partner: The national interbank direct debit clearing “DOM” The secure messaging for regulatory reporting ”SOFiE” The multi-bank payment tool “MultiLine” The service application for Financial Reference Data The certification authority “LuxTrust” PSF Status: Regulated Outsourcing I.R.I.S. and CETREL are Professional of the Financial Sector (PSF) Authorization for outsourcing Controlled by the Luxembourg Financial Markets Authority (CSSF) Enforces a secure and confidential processing of outsourced services I.R.I.S. & CETREL partnership CETREL Operator for the payment & card industry Confidentiality of information State of the art IT infrastructure Sophisticated support and help desk services Enforceable SLAs I.R.I.S. Key player in the field of ECM and IDR in different industry sectors Combination of Software Editor and Integrator competencies Strong local and international presence for consulting and delivering technical support ELISA A Modular Service Offering A modular offering ELISA is a three-level solution, providing both the organization and the employee a centralized, secured and collaborative approach of document management. ELISA E-Folder ELISA E-Archive ELISA E-Collaboration A modular offering ELISA is a three-level solution, providing both the organization and the employee a centralized, secured and collaborative approach of document management. ELISA E-Folder Highly secured electronic repository for files Individual storage space Secure document exchange Advantage Integration in existing business applications to create innovative ways of interaction A modular offering ELISA is a three-level solution, providing both the organization and the employee a centralized, secured and collaborative approach of document management. ELISA E-Archive Create and manage an electronic archive Centralize documents from various sources such as paper, email, office applications Search and retrieve documents on-line Advantage Customized archive structure according to business requirements A modular offering ELISA is a three-level solution, providing both the organization and the employee a centralized, secured and collaborative approach of document management. ELISA E-Collaboration Document Collaboration Platform, documents can be modified, routed and securely shared Definition of workflows and tasks allocations Seamless integration with office and business applications Advantage Customized Collaboration Platform according to business logic A business-centered solution ELISA includes advanced search capabilities and enhanced functionalities such as the automatic reclassification of documents, annotations and workflow. Autonomy Classification Integrated with existing systems Enhanced search Centralization Increase productivity Reduce costs Security Confidentiality Collaborative Workflow Innovative ELISA Architecture Standard SLA 24/7 monitoring of infrastructure Application availability 24/24 7/7 99,1% Maximum downtime period of 24 hours at a stretch Dedicated helpdesk Regular review meetings Statistics and reporting More than a technical solution ELISA is based on 3 pillars: a powerful & robust technology, operational excellence and a full range of professional services. • Highly secured IT systems • Management of access rights and user profiles • Confidentiality and guaranteed retention of information • Access via Internet, VPN or leased lines • 24/7 Monitoring of infrastructure • Access to helpdesk • Dedicated Account Management • Service Level Agreement • Statistics and reporting • Expert ECM consultant • Customized Workflows • Document scanning services • Automatic indexation • Management of physical archives • Destruction of documents State of the Art Technology Operational Excellence Professional Services Customer Success Story (1/2) Customer Profile Major Scandinavian Bank Customer Information Department and its Insurance Company Customer Pain Time consuming creation and searching of customer files, resource commitment for noncore activities and shortage of space Solution: Scanning Workshop and ELISA E-Archiving Customer Success Story (2/2) Scanning Workshop Scanner and Scanning software (I.R.I.S. Powerscan) Document classification and index extraction (IRISXtract for Documents) A scanning team to operate workshop ELISA E-Archiving Single repository Access and views managed according to user profiles or user groups Dedicated Searches Leased Line Next steps Roll out to other departments (Private Banking, Legal, etc.) Customer to establish “Center of Excellence” internationally Redistribution of Archiving Solution to other entities within the group Conclusion ELISA, in SaaS-mode, allows dematerialization of documents, exchanges and processes faster than a traditional in-house approach. ELISA supports with a “pay-as-you-go philosophy” transparent and predictable costs. ELISA provides a one-stop-shop access to secure document lifecycle management. Get a taste of ELISA… Contact Thank you for your attention ! I.R.I.S. Financial Services S.A. I.R.I.S. (Luxembourg) S.A. 11, route des 3 cantons Bâtiment Alto L-8399 Windhof Luxembourg www.irislink.com Jonathan Lesieur Esther Neff ECM Account Manager Key Account Manager Tel: +352 39 03 26 439 Fax: +352 39 03 26 99 Jonathan.lesieur@iriscorporate.com CETREL S.A. a SIX Group Company L-2956 Luxembourg www.cetrel.lu Tel: +352 3 55 66 225 Fax: +352 3 55 66 622 Esther.neff@cetrel.lu