IT Jobs as a Profession
By: Alex Talampas
Jordan Boshers
Brandon Ashbaugh
Steven Davis
Chris Boos
Helpdesk Coordinator
• Entry level (Tier 1) position
First point of contact
* Interpersonal skills
• Responsibilities
Troubleshoots basic hardwareand software problems
Answer calls to the Helpdesk,email & walk-ups
Helpdesk Coordinator
• Education
2 year degree
• Certifications
A+, N+, MCSE, CCNA
• Experience
CallcenterPrevious helpdesk experience a plus
• Career path
--> Network Admin--> Helpdesk Mgr
Helpdesk Manager
• Middle management position
Business point of contactfor all helpdesk issues
• Responsibilities
Ensure staff have thenecessary tools & training
Ensure all issues are managed to resolution
Helpdesk Manager
• Education
Four-year degree or equivalent work experience
• Certifications
See Helpdesk Coordinator
• Experience
Five years experience inIT support or customer svc
Three years in management
Network Administrator
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Mid to Senior-Level of Technical / Network Staff (Tier 3)
Roles will vary
What is a Network Administrator in charge of?
Deployment, configuration, maintenance and monitoring of active
network equipment
• Overall health of the network
Network Administrator
• Maintenance of network facilities
• Maintenance of certain network servers
• Keeping the organization connected!
Qualifications / Experience
• Normally 2 years+ in field and 4 year degree
o Start in Helpdesk Area (Tier 1)
o Progress to Desktop / Network Tech (Tier 2)
• Many different certifications
o Cisco CCNA
o Cisco CCIP
o Cisco CCNP
o Cisco CCIE
Many Career Paths
• Tier 3 Positions Have Many Options / Careers
o Other Options: System Admin, Database Admin, Security
Admin, Web Admin
• Average Salary of $72,000/Yr.
Database Designer
•Entry level position
•Write, design, maintain, modify, and test DBMS
•Create system requirements
•Determine who as access to the data
•Set up and over see security for the database
•Fix glitches and other problems in the system
Work Paths
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PC support
Web developer
Software programmer
Program analyst
DBA (Database Administrator)
• Mid level employee
• Make sure the database is up and running
• Work with database security
• Monitor database, tasks, performance, as well as
database designers
• Fix databases
Work Paths
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Network management
System developer
Architect
Project management
May also choose to work freelance and work for many
different smaller companies
Education
• Best 3 degrees
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Software Engineering
Computer Science
Information Technology
• Can also have
o
o
Math degree
Computer engineering degree
Business Intelligence
Divided up into 5 parts
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Administration Technology
Data Integration
Data Analysis and Design
Business Analytics
Leadership and Management
Data Integration Developer
• Combines data from different
sources into a valuable resource
• Works to Extract, Transform, and
Load
• Understands extract tools
• Informatica, ETL, SQL, and PL/SQL
Continued
Qualifications
• BS in computer science or engineering
• 4 or more years developing and programming experience
Business Analyst
• Strategically uses data to motivate
change and action in an
organization.
• Helps decision makers make better
choices
• Identifies problems, analyzes data,
makes recommendations
• Takes experience to do this job
alone
Continued
Qualifications
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BA in Math or Statistics
5 or more years in Intelligence analysis and reporting
Knowledge of SQL
Good people skills
IT Manager
•Networking
•Training and Lab Maintenance
•Internal Systems
•Help Desk Administration
•Asset Management
•Communication
IT Manager (cont.)
•Qualifications?
•Experience?
•Salary?
Chief Technical Officer (CTO)
•Oversight of Technical Staff
•Technical Problem solving
•Design and development
•Strategic Planning
Chief Technical Officer (CTO)
•Qualifications?
•Experience?
•Salary?
Chief Information Officer (CIO)
Interchangeable with CTO in most companies
•Policy Setting
•Planning, Directing, Coordinating
•Business Strategy
Chief Information Officer (CIO)
•Qualifications?
•Experience?
•Salary?
Conclusion
References
http://jobsearch.monster.com/Help-Desk-Manager/get-jobs-5.aspx
http://www.payscale.com/
http://www.schoolsintheusa.com/careerprofiles_details.cfm?carid=466
http://www.prospects.ac.uk/p/types_of_job/database_administrator_job_description.j
sp#section2
http://www.technical-resumes.com/jobs-dba.html
http://wiki.answers.com/Q/What_is_the_difference_between_data_administrator_and_
database_designer
http://oracle.ittoolbox.com/groups/career/oracle-career/difference-betweendatabase-administrator-and-developer-2212819