DAVE SEPIK
764 Noel Drive ~ Mt. Juliet Tennessee 37122
407.446.5008
DaveSepik@mac.com
Information Technology
System Training ~ Project Management ~IT Security ~ Strategic Planning ~World Class Service
Skilled professional with more than fifteen years experience in technology, training and project management. Strong leadership,
communication, and organizational skills. Proven ability to implement technology-based solutions for business problems. Developed
policies and procedures for cost reduction and improved efficiencies. Managed large projects with complex time-tables.
Computer Skills
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Operating Systems: MS-DOS,AS400,Windows 3.1, 95, 98, NT 4.0, Windows 2000, Windows XP, Vista , Win 7, Win 8,
Win 8.1Longhorn, Citrix Metaframe, VMWare, Linux – Red Hat, Suse, Xubuntu, Knoppix, Ubuntu, Mac OS X
Networking: LAN, WAN, VLAN, TCP/IP, WINS, DHCP, DNS, Exchange, Active Directory, ISDN, DSL, T1
Security: Cisco PIX, Checkpoint Firewall 1, McAfee Total Virus Defense, Websense, Back-up Exec
Hardware: IBM, Sun, HP, Dell, Gateway, Cisco
Web: IIS, ASP, HTTP, FrontPage
Desktop Application Software: MS Office, Project, Visio, Adobe Photoshop, Lotus Notes, Noble systems, Track-it, Juris,
Client Profiles, Equitrac, Sumnation, E-discovery, server load balancing
Phone Systems: NEC 2000, ACD, Lucent, 3Com
Professional Experience
Seprocks Snow – Hunters Creek, FL - Owner/Operator
09/2010-05/2013
1.
Performed all administrative duties required to open and run business.
2.
Maintain Network infrastructure, within a windows, and mac os environments.
3.
Desktop support- Support up to 7 users with questions and direction on MS office suite, Adobe as well as pos system.
4.
Interviewing, hiring, and training staff.
5.
Bi-weekly payroll for all employees.
6.
Performed all management duties
7.
Responsible for all business planning needs including special events and offsite events
8.
installing, diagnosing, repairing, maintaining, and upgrading all hardware for entire company
9.
Performed all networking and technical needs for the business, including a secured wireless network, with multiple
workstations, printers, av equipment and cell phones.
Burr & Forman - Winter Park, FL - Systems Administrator
07/2006-05/2010
1.
Maintain and monitor all Network infrastructure, within a windows, and mac os environments. Running server 2003, and
exchange 2003. Running a virtual network with VMWare.
2.
Network administration – running 9 servers both stand alone and in virtual environments. Responsible for the active
directory, for security policies. Running multiple cisco switches, as well as a cisco pix. Ran virus defense with McAfee.
Administer a 3Com phone system with 100 devices.
3.
Desktop support- Support up to 50 users with questions and direction on MS office suite, Adobe as well as legal applications,
Juris, Client Profiles, Summation, Hummingbird, Javelan.
4.
Data Warehouse - Oversaw a team that was responsible for opening, and closing files, records management, E-discovery,
and off site storage. Developed the firms first digital tracking system, and made sure was compliant on several laws.
5.
Training and implementation of new software’s and protocol to staff
6.
Basic reporting to partners on network usage, as well as other network resources. Used basic SharePoint and Crystal reports.
7.
Researched, selected and procured network equipment including Cisco routers and
switches, hubs, HP and Dell servers, workstations, terminals and components.
Sprint-Nextel - Orlando, FL – Wireless Consultant
1
Sales and customer service in a retail environment
2
Troubleshoot and repair wireless components
3
Handled all customer escalations on sales floor
4
Exceeded all sales quota for 15 months straight
Direct Activation - Orlando, FL - MIS Manager
10/2004-07/2006
04/2003-08/2004
1
Responsible for companies predictive dialer – Nobel systems.
2
Lead management – purchased call lists, and was responsible for loading into the Noble system to scub against the national Do Not Call List.
3
Supervised helpdesk, trained, supervised and disciplined – a total of 5 employees
4
Maintained network infrastructure - server 2003, Novell 5.0, Citrix Metaframe environments
5
Developed, implemented, and maintained procedures, policies, and standards to continuously improve departmental efficiency.
6
Monthly Reports - Ran monthly reports for stats recorded and sent to upper management for verification using both access reports and crystal reports.
Walt Disney World - Lake Buena Vista, FL - Operations Coordinator
07/2001-04/2003
1
Managed payroll, scheduling, training and hiring for a team of sixty.
2
Monitored and adjusted staff coverage based on ride load and maintenance
3
Responded to customer complaints and handled escalated situations.
4
Coordinated daily and weekly scheduling - rearranged schedules for proper coverage of staff shifts holidays, and weekends.
5
Time Card approval for cast members - Ran a weekly report from ACD software to insure within budget constraints.
6
Participated in the Disney Trainer program. Trained new cast members on attraction policies and safety protocol.
Vialog Group Communications - Reston, VA - Assistant MIS Manager
02/2000-06/2001
1
Created and maintained physical and logical network diagrams.
2
Responsible for network backups, using Back-up Exec, intrusion detection, virus discovery and removal.
3
Developed a disaster recovery plan including frequent backup restoration tests and installation of redundant services.
4
Assisted the Director of Network Services with selecting appropriate technologies designed to provide functional success within the goals of the company.
5
Researched, selected and procured network equipment including routers, switches, hubs, servers, workstations, terminals and components.
6
Hiring\Interviewing - Reviewed resumes and worked directly with IT Procurement for hiring and filling out paper work for appropriations, extensions,
resignations, etc. Also managed coordination of training manuals, assigned of alarm codes as well as managed many other administrative functions.
7
Monthly Reports - Ran monthly reports for stats. Recorded and sent to upper management for verification.
8
Sent out documentation from service failures, scheduled meetings with management teams, ran conference calls with all off site departments.
Vialog Group Communications - Reston, VA - Helpdesk Supervisor
1
Supervised internal helpdesk for over 500 users, and consistently maintained high phone-based fix ratio.
2
Managed payroll, scheduling, training and hiring for a team of twelve.
3
Ordered supplies - Coordinated with management and worked with helpdesk technicians to complete orders.
4
Wrote and administered employee reviews, managed payroll and developed schedules.
National Electronics Warranty - Sterling, VA - Senior Technical Support Supervisor
01/1999-02/2000
02/1996-01/1999
1
Managed a team of fifteen technicians who were responsible for troubleshooting and resolving software problems as a value added service to clients in a call
center environment.
2
Coordinated, managed and compensated third party service technicians for final resolution of equipment failure
3
Invoice Reconciliation - Managed coding of all invoices of internal employees and third party vendors to match time sheets that were then turned into
accounting.
4
Reduced severity on computer repairs by over 25%
5
Developed companies first internal training program for it’s helpdesk. Ran weekly training sessions and tutored and mentored the technicians in preparation
for various computer certifications.
6
Developed and implemented the departments first P&L budget