April 10th 2014 IAUG
Jeff Pennett Solutions Architect Windstream ISG
Ken DeMile Major Account Manager Windstream ISG
Team Avaya
© 2012 Windstream Communications, Inc.
Windstream Company Who are we?
Overview in brief Ken DeMile
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Avaya/Windstream partnership
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Windstream ISG Data Division
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Avaya data practice – Jeff Pennett
Avaya Data Presentation
Avaya
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WHO IS WINDSTREAM?
‣ Industry Leading Communications & Cloud Solutions
‣ S&P 500 Company with $6B in Annual Revenue & $2B+ cash
‣ National Footprint
‣ 450,000+ Business Customers Nationwide
‣ 200+ Offices Across the U.S.
‣ Approximately 14,500 Employees
‣ 120,000+ Fiber Miles
‣ 10 Domestic Network Operations Centers (NOCs)
‣ 27 enterprise class data centers ( including regional locations)
‣ 2012 Frost and Sullivan Market Share Leader for VoIP Access
and SIP Trunking – 22.1%
‣ Broad Ethernet coverage throughout the Northwest
‣ Industry Leader in SIP voice Unified Communications
‣ One of the nations leading Avaya Platinum Business Partners
‣ Offer market defining fusion of Cloud & Network products
‣ Headquartered in Little Rock, AR
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Solutions Builder – Services
Consulting, Design, Implementation, Professional Services, Outsourcing,
Network Operations Services, Hosted Services, Cloud Solution Services,
Field Services, Staffing, Logistics and Warehousing Services,
Maintenance/Break Fix/MAC Services, Inside and Outside Plant Cabling
Services, Application Development, Custom Service Solution Bundling
UC
Mobility
Content
Contact Ctr
TDM/VOIP Key Systems
TDM/VOIP PBX
Covers
All
Secure Routers
Closet Switching
Core Switching
Multimedia
Wireless
SIP Based Solutions
Technology
VPN, Firewalls, Protection
Network
Security
Fiber
INTEGRATED SOLUTIONS GROUP

Windstream Equipment Division

Nationwide Footprint (we go where
you grow)

Over 850 employees

Providing Voice, Data, Video, UC,
Contact Center & Cloud Solutions

22% ISG 2013 YoY Revenue Growth
Rate

More than 50,000 installed
customer locations

More than 10,000 customers
presently under contract
:
Where We Play - Equipment
Voice
Data
Security
Wireless
Contact Center
WINDSTREAM & AVAYA – THE STRENGTH OF OUR
PARTNERSHIP
 Windstream & Avaya have been strategic
partners for over 25 years
 Avaya Platinum Partner
 Nortel Elite Advantage Partner
 Windstream has over 1 million desktops
deployed with Avaya solutions
 Windstream is the first and only SP to
have an Avaya UCaaS subscription
license agreement in place
 Avaya outsources nationwide service to
Windstream ISG including: dispatch,
MAC, and installs. Average of 20-30
engagements
per month.
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Windstream Avaya National Support
Windstream is Avaya’s second largest US Platinum partner and leading integrator specializing in building
and delivering unified communication solutions by integrating internal resources with
industry leading manufacturers to meet critical business requirements
Customer Focus
 20000 customers coast to coast
 Nation Wide Coverage
Nationwide Coverage
 700 employees ( Managed Service Division )
 (6) 24/7 365- NOC management centers-US based
 Tier 3&4 Support
Proven Experience
 Windstream employees 425 Avaya Applications Specialists and Engineers with industry
certifications and an average experience of 15 years working in complex environments
 Avaya Certified Design Engineers
 Avaya Certified Software Specialists
 Avaya Certified Contract Center Application Specialist
 Avaya Certified Proactive Contact Specialist
 Avaya Certified Field Technicians
 Avaya Certified Project Management Team (PMP)
 Cisco Certified Design Engineers (CCIE, CCNP, CCISP, CCDA, CFXS, CLCE)
 Microsoft Certified Engineers
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WHAT WE SELL TOGETHER
Windstream & Avaya products and services are designed to help our
customers combat the most critical business challenges they face
everyday:

Red/Blue/Purple/IPO

Experts in Blue to Red Migration

Unified Communications

Avaya Contact Center

Avaya Data

Scopia

UCaaS

Professional Services
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UCaaS OPTIONS
COMPETITIVELY UNIQUE OFFERS JOINTLY DEVELOPED BY
WINDSTEAM & AVAYA
UCaaS STANDARD
 Windstream Owned
 3 or 5 Year Subscription
 Greenfield
 Predetermined Applications
 VMware only
 Rate Card Based
 Predetermined Data Centers
 CI Candidates now
 GA Q3 2014
 SIP, H.323, Analog
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UCaaS DEDICATED
 Windstream Owned
 3 or 5 Year Subscription
 Greenfield or CM Migration to
Cloud
 Custom Configurations
 Any Win Data Center
 VMware or Appliance
 CM License Move on last 2
deals
 GA Now
 SIP, H.323, Analog, Digital
HYBRID
 Windstream or Customer
Owned
 VMware or Appliance
 Flexible Configurations
Thank You
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• Windstream
• Integrated Solutions Group
• Enterprise Solutions
• Data Engineering
Overview
•
• Jeff Pennett
• Solutions Architect
• Business Development
• 508-561-7903
jeffrey.pennett@windstream.com
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Windstream's Data Engineering falls into many groups
•Senior data engineers reporting up to VPs, Tim Whelehan, Jeffrey
Drummond and Chris Ryan
Business Development Engineering – SMEs With dozens of
certifications from Security to WiFi to Route/Switch design building
new product lines
Presale Engineers – Taking Mainstream technologies and
designing solutions
Staging engineers - that streamline the process of
configuring/testing the data gear documented and shipped to site.
This is our incubator of talent if you will.
Implementation Engineers with equal certifications that not only
support the presales effort but lead the Installation and on-site
engagement of Data projects
NOC Support Engineers - including Help Desk and Day 2
escalation support and Managed Services of Data products with
redundant 7X24X365 NOC centers
Thank You
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What do we do outside of selling technology
Network Assessments
Infrastructure Design/Re-design and
Installation
Unified Communications
VoIP/Network Certifications
LAN/WAN traffic analysis
Wireless Design and Install indoor and outdoor
Incl. Microwave
Cloud design and Migration planning
Security Audits
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Data Customers to name a few
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Tulsa Technology Center
Hastings Hospital
Pinkerton Academy
Cosi Stores
Buffalo Niagara Convention Center
Hyatt Hotels Call Center
Ruth Chris restaurants
Boston Medical center health Plan
Arch Diocese of NY
Muzak - DMX
Dollar Thrifty Car Rental
Nuclear Regulatory Commission
Charlton County Schools
Roseland Franklin University
Sacramento Downtown Mall
Sequoia and Yosemite National Parks
Anheuser Busch Brewing
First Church of Boston
Liberty Property Trust
Public Financial MGMT
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A few notable clients Many with Avaya data
Hastings Hospital
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Field implementation and support engineers/techs available
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St Louis staging facility similar to Mt Laurel and others
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Avaya integrated with third party gear.
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Avaya Only network.
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NRC network.
2nd floor
3rd floor
5650TD-PWR
5650TD-PWR
5650TD-PWR
IRC
RM 3098
4th floor
5650TD-PWR
5650TD-PWR
5698TFD
1st floor
5698TFD
5698TFD
5698TFD
5698TFD
5698TFD
fiber
fiber
fiber
fiber
fiber
fiber
Stack IP Address: /24
Client IP Address:
CS1000
Signal Server
NRS
Data Center
NMS
TLAN
NTP
Radius
ECM
Internal OAM
ELAN
Signaling
AS5300 Vlans:
Internal-OAM /27
Signaling: /27
CS1000:
Tlan: /24
Elan:/24
AS 5300
MAS 2
MAS 1
SIPCore 2
SIPCore 1
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